• Hotel guest

    Customer rating:

    6-Oct-2018
    Overall the hotel left me a great impression - its location, interior, rooms and reception staff (especially girls working during day shift) are flawless. But as a person who has much experience in hotelier sector, what I always pay attention to the most is the staff of a hotel. And in this case the experience in hotel’s bar left me speechless, the way the waitress (young blond woman) treated us was simply unacceptable in 4* superior hotel, and unfortunately, that is the thing I remember the best from my stay here.

    • Hotel response

      Dear guest, thank you very much for staying with us and for sharing your feedback with us. We are sorry, that our service could not fully convince. We would really appreciate if you could let us know, what happened so that we can take actions for the future. We hope, we may welcome you back again! Greetings from Berlin, your team of the ARCOTEL John F.

  • Hotel guest

    Customer rating:

    5-Oct-2018
    Excellent value. Lovely quiet room. Very central. Near to restaurants. Everything we wanted.

    • Hotel response

      Dear guest, we really appreciate your feedback and hope to welcome you back very soon.

  • Hotel guest

    Customer rating:

    1-Sep-2018
    Only criticism I would like to register is that there is mould in the shower in the bathroom.I come from Australia to this hotel every year(except for last year)for many years and have always been very happy but this year I feel a little less happy.

    • Hotel response

      Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel

  • Hotel guest

    Customer rating:

    19-Aug-2018
    Lovely hotel near everything I wanted to see in my short visit it lovely Berlin. Room was cool, pretty and quiet. The staff were helpful and friendly and the bar in the lobby was nice place to sit before going to sleep.The breakfast was tasty and fresh. I highly recommend this hotel

    • Hotel response

      Dear Guest, thank you so much for taking the time to share your recent experience at ARCOTEL John F Berlin! We're thrilled to hear you had such a memorable stay and cannot wait for you to return home soon for a longer stay.

  • Hotel guest

    Customer rating:

    14-Aug-2018
    We really enjoyed our stay at Arcotel Berlin. Centrally located. Friendly staff and delicious breakfast. The room was clean and adequate. I was not happy with the headboard where the cover was scuffed on both sides where people sat up in bed. I feel this is not acceptable for a 4 star hotel. I spoke to the receptionist and she brushed off my complaint when I feel something should have been done.

    • Hotel response

      Thanks to your valuable tips, we are able to determine the strengths and weaknesses of our house from the perspective of our guests. We sincerely apologize for the negative experiences you have experienced during your time in our home and can well understand that this has negatively impacted your stay. Give my best regards Christopher Hiller

  • Hotel guest

    Customer rating:

    12-Aug-2018
    Very good location. Excellent bed and shower room. Very nice service and cleaning. We will come back to book in if return to Berlin. Thanks

    • Hotel response

      Thank you very much for taking the time to rate your stay at ARCOTEL John F. We are very pleased that you felt so comfortable with us. We are looking forward to welcoming you soon. Best regards Christopher Hiller

  • Hotel guest

    Customer rating:

    8-Aug-2018
    Perfect: big and bright room, situated in the centre of Berlin, near to quite all the most famous monuments. I recommend this hotel because of its comfort and location. Cons: the double bed it's made of two separate single beds just put one next to the other. Even sheets and covers are separate. This is quite uncomfortable.

    • Hotel response

      Thank you for the very good rating you have given our hotel. It's great that you enjoyed our stay at the ARCOTEL John F and convinced us with our service. We look forward to welcoming you back soon! Best regards Christopher Hiller

  • Hotel guest

    Customer rating:

    6-Aug-2018
    Very nice and clean hotel. Good location and price. Loved the apples in the room and at the desk. Only one issue was on our check in date. We came to the hotel in the early afternoon and asked, if our room was ready. We were told by the young woman at the desk that it was not. We sat in the reception area and she never told us when it was ready. Even though we were in front of her.

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Christopher Hiller

  • Hotel guest

    Customer rating:

    2-Aug-2018
    Good choise for Berlin. The room is big, clean, friendly. In the begative part, the staff at tge breakfast is not very friendly.

    • Hotel response

      Thank you very much for taking the time to rate your stay at ARCOTEL John F. We are very pleased that you felt so comfortable with us. We are looking forward to welcoming you soon. Best regards Christopher Hiller

  • Hotel guest

    Customer rating:

    13-Jul-2018
    Wonderful location, friendly & helpful staff, very clean facilities.

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