Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Wimberger Vienna.

  • Hotel guest

    Customer rating:

    27-Sep-2019
    Room needs painting and it is too small for the price. Breakfast - excellent. Have a parking place - excellent.

    • Hotel response

      Dear Guest, Thank you for rating your recent stay with us and for giving us feedback. We are disappointed to hear that you were not happy with the size of the room. We usually receive very positive feedback as the rooms are approximately 27 sqm in size. On a more positive note, your nice comments regarding the delicious breakfast and the underground parking we offer make us proud. Hopefully you will visit us again soon. Kind regards, Saskia Henke | Guest Relations

  • Hotel guest

    Customer rating:

    6-Sep-2019
    Staying in Hotel was very good/ ausgezeichnet . But booking a Hotel was very complicated!

    • Hotel response

      Dear Guest, We are glad to receive your compliments and appreciation and hope to welcome you again in the near future. Kind regards, Saskia Henke | Guest Relations

  • Hotel guest

    Customer rating:

    1-Sep-2019
    There are three things we would like to highlight: 1. Extra bed for a child under 12 years is for free (not so common); 2. Very kind and caring reception service (we got even free drinks voucher because our room wasn´t ready when we arrived, although we had to wait only 20 minutes at last); 3. Really superb breakfast with lots of varieties. Hotel has also a good location: very close to Westbahnhof, where Vienna Aiport Lines bus and Vienna Sightseeing hop on hop off bus stops, Mariahilfer Strasse – shopping street – is within walking distance too. We recommend this hotel very much! PS! More attention need to be paid to the condition of the rooms. In 610 washbowl drained very slowly and bathroom door lock tongue didn´t work correctly. NB! PS! is meant for the eyes of administration only! No need to publish it!

    • Hotel response

      Dear Guest, Thank you for the lovely and detailed review. It makes us happy to hear that you had an enjoyable time at our hotel and that our friendly personal played an important part in this experience. Your kind words have already been forwarded. We also appreciate your feedback regarding the sink and the bathroom door. Our maintenance department has been instructed to rectify these issues. We hope to welcome you again on your next trip to Vienna. Kind regards, Saskia Henke | Guest Relations

  • Hotel guest

    Customer rating:

    26-Aug-2019
    Great location, near to tram and metro stations. Great breakfast. Clean rooms, nice environment. The one thing i didn't like is that uppon arrival at the hotel at approximately midnight, after a night flight, i was asked to pay the full amount to check in. I think it would be better and certainly more custom friendly if we settled it the next day or when we checked out.

    • Hotel response

      Dear Guest, Thank you for staying with us and for your much valued feedback. It is a pleasure to hear how much you appreciated the great breakfast, clean rooms and the convenient location. Your comment regarding the payment will be forwarded to our management to establish if there is a more customer friendly way to handle it. We hope to see you again in the near future. Kind regards, Saskia Henke | Guest Relations

  • Hotel guest

    Customer rating:

    18-Jul-2019
    Thank you for arrangement of the corner room for us with a baby

    • Hotel response

      Dear Guest, Thank you for sharing your thoughts following your recent stay. We are delighted that you had a good time at the ARCOTEL Wimberger and that our team could grant the request for the corner room. We hope to welcome you again on your next visit to Vienna. Kind regards, Saskia Henke | Guest Relations

  • Hotel guest

    Customer rating:

    28-Jun-2019
    nice

    • Hotel response

      Dear Guest, We want to thank you for your good rating. It would be a pleasure to welcome you back soon. Kind regards, Saskia Henke | Guest Relations

  • Carolyn Pendergast

    Customer rating:

    24-Jun-2019
    A great stay at this hotel. Comfortable room, convenient location and helpful staff. The bar is lovely and the adjoining restaurant was excellent. Would definitely give this hotel a strong recommendation.

    • Hotel response

      Dear Carolyn, Thank you for your much valued feedback and for your stay. We are delighted that you enjoyed your time with us, with special mentions to our comfortable rooms, our bar and restaurant Handwerk. Your kind words regarding our staff will be forwarded to the whole team. We look forward to welcoming you again. Kind regards, Saskia Henke | Guest Relations

  • Hotel guest

    Customer rating:

    20-Jun-2019
    The Hotel has good location. There was no noise from street to hear, even the windows were directed to the street. Little annoying was that in reception more experienced receptionist trained out the new one. And it was not the polite behavior to new receptionist from experienced one, so it was little embarrassing.

    • Hotel response

      Dear Guest, Thank you for taking the time to share a review of your recent stay. It is our aim to make each stay as pleasant and comfortable as possible for our guests. We are glad to hear that you had an overall good time at the ARCOTEL Wimberger and that you were happy with the good location. We also appreciate your comments regarding our reception staff and are sorry that you felt uncomfortable. It is very important to us that all of our members of staff communicate respectfully with our guests and with each other. We hope you will visit us again soon. Kind regards, Saskia Henke | Guest Relation

  • Hotel guest

    Customer rating:

    18-Jun-2019
    In the registration day there was not nice receptionist. I do know that rooms are not ready but if they are ready and your customer asking to posiibility to rest because on Sunday at 14:00 is alraedy meeting then I would apreciate more understanding. Only when person who speaking austrish came and talked then we got already ready ( how long room was already redy - this 4 hours when I was waiting in the lobby?) so, finallt after 4 hours of saiting she was so kind that i got a room. Really they were not crowded in reception withthe hords of tourists.... The breakfest was absolutly great and as well a lunch.

    • Hotel response

      Dear Guest, Thank you a lot for taking the time to write a review of your recent stay with us. It is a pleasure to read that you enjoyed the breakfast and lunch. However, we are very sorry that not all aspects of your stay lived up to your expectations. Based on an international standard in the hospitality industry and to enable our guests to consume cashless in the entire hotel, we ask for a deposit during check in. Of course, this deposit will be returned automatically upon check out. Unfortunately we cannot check in a guest before said deposit has been confirmed. We would like to apologise for any inconveniences caused. We sincerely hope this has not clouded your time at the ARCOTEL Wimberger. Kind regards, Saskia Henke | Guest Relations

  • Hotel guest

    Customer rating:

    17-Jun-2019
    Staff was great. Very helpful on any request I had, and I needed some extra help due to mobility limitations. Room had plenty of space, unlike some European hotels. My only issue with the room was that air conditioner didn't really seem to work all that well.

    • Hotel response

      Dear Guest, It is lovely to hear that you had a good time at our hotel! Thank you for the positve review and your kind words regarding the customer service. I am happy to share your feedback with my colleagues. The issues you experienced with the air conditioning in your room have already been forwarded to our maintenance department. We are very sorry about the inconveniences. We already look forward to welcoming you on your next trip to Vienna. Kind regards, Saskia Henke | Guest Relations