Guest Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Velvet in Berlin.

  • Katy McGrory

    Customer rating:

    6-Mar-2019
    It’s always a pleasure to stay at The Arcotel Velvet. It’s so well located and the rooms as lovely now as the first time we visited many years ago. Staff were very warm and friendly and the room was very clean. The only thing I struggle with is the pillows...... need a bit of technique to get some support from them! But overall, a lovely stay and I hope we will be back.

    • Hotel response

      Dear Katy, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again. With kind regards THE ARCOTEL Velvet Team

  • Yaroslav Miloslavsky

    Customer rating:

    25-Feb-2019
    It was great pleasure to stay at Arcotel Velvet Berlin!

  • Hotel guest

    Customer rating:

    22-Feb-2019
    Very nice hotell, small and comfortable, very good destination, good accessibility from Tegel airport (public tarnsport). Only one disadvantage, noicy traffic on the road (I do not recommend the rooms on the road side). Very good reception service.

  • nicola perelda

    Customer rating:

    20-Feb-2019
    The suite and the reception was all right. more variety in breakfast would be desirable.

  • Hotel guest

    Customer rating:

    23-Jan-2019
    The hotel was in a good location and we loved the view from the large windows at the front. Our family did not have a front facing room, and the hotel were happy to move them.

  • Hotel guest

    Customer rating:

    22-Jan-2019
    Fabulous well priced hotel walking distance of all the main sights as well as great bars and restaurants. The room was very comfortable. My only criticism was that we were told on checking in that breakfast was 12 Euros (says this on the website too) but we were charged 14 Euros. Luckily there is an excellent bakery/cafe opposite that does breakfast from 1.99 Euros

    • Hotel response

      Dear Guest, we are flattered that you took a moment to let us know about your experience at ARCOTEL Velvet and we are very excited you spoke about our nice area! While we were happy to hear that you had a great time, I apologize for any inconveniences we may have caused regarding the breakfast price. The price for the breakfast varies from the time of booking. If you book it upfront with the reservation it is EUR 12,00. If you want to be spontaneous the breakfast price in the morning is EUR 14,00. We look forward to welcoming you back! Be Well! The ARCOTEL Velvet Team

  • Hotel guest

    Customer rating:

    6-Jan-2019
    No care about our requests. We had to move after one night. 2 twins beds instead of one large. And you gae us a disabled people roome for a stay of 5 nights. I suggest you use this roome one night to have a better idea about how it is practicle and agradable. And you are the only one hotel I known that uses two single duvets for one large beds. Do you do this at home ? And Bar closed at 22h.

    • Hotel response

      Dear Guest, we are flattered that you took a moment to let us know about your experience at ARCOTEL Velvet. Many thanks for your ideas of improvement. We also took note of your issue regarding the duvets and we will forward this matter to our management team. Please do not hesitate to tell us the problem directly at the front desk during your stay – our staff is always striving to solve such issues as soon as possible. Although the stay did not meet your full satisfaction, we would be very happy to welcome you again one day. With kind regards JULIA ECKERT Rooms Division Manager

  • Eduard Giménez Cerdà

    Customer rating:

    17-Dec-2018
    Great place in the heart of Berlin. We enjoyed our stay in the hotel, rooms are great and staff really nice.

    • Hotel response

      Dear Eduard, thank you very much for your kind feeback. We are glad that you fully enjoyed your stay with us. Hope to welcome you back for a longer stay. All the best from berlin, your ARCOTEL Velvet team

  • Hotel guest

    Customer rating:

    6-Nov-2018
    This hotel is very comfortable and well located for visiting Berlin. Rooms (I was in a junior suite) are clean and spacious. The staff at both the reception and the bar service proved to be extremely friendly and helpful. I strongly recommend this hotel for your stay.

    • Hotel response

      Dear Valentina, thank you for your positive feeback. We are glad, that you fully enjoyed your stay with us. Hope to see you again. All the best from berlin, Your ARCOTEL Velvet team

  • Hotel guest

    Customer rating:

    12-Oct-2018
    The room was clean and comfortable, the staff friendly and helpful. The hotel is well-situated in Berlin, close to restaurants, fun neighborhoods, and all of the sights. This was our first visit to Berlin, and we had a great time. Staying in such a comfortable hotel a was a big part of that.

    • Hotel response

      Dear Mr. Hoxsey, thank you very much for taking the time to share your feedback about your recent stay with us. We are more then glad to hear, that you fully enjoyed your time with us. We look forward to welcome you back soon. Best wishes from berlin, your ARCOTEL Velvet team