• Hotel guest

    Customer rating:

    6-Sep-2018
    Excellent location, really comfortable rooms, very friendly and helpful staff, great breakfasts

  • Hotel guest

    Customer rating:

    5-Sep-2018
    The hotel is in great location and the service was friendly and good. I ordered a barrier-free room and I have some comments about it to help you improve. It's excellent that your website presents the layout of the room with exact measurement. Indeed a wheelchair can get along there, however only one side of the bed is accessible (the gap between the end of the bad and the desk is quite narrow). I managed around it but other people who may be used to sleeping on the right side of the bed (or if their wheelchair enables them only to transfer from one side) or if it's a couple that both use wheelchairs it may be a problem. In addition, the bed was quite low and for many wheelchair users it's a problem. Other than that I was very happy with my stay. Thank you!

  • Hotel guest

    Customer rating:

    15-Aug-2018
    Ottima scelta. Centrale, pulito comodo. Buona colazione, personale gentile. Buon rapporto prezzo-qualità.

    • Hotel response

      Dear Guest, thank you so much for taking the time to share your recent experience at ARCOTEL Velvet Berlin! We're thrilled to hear you had such a memorable stay and cannot wait for you to return home soon for a longer stay. With kind regards JULIA ECKERT Rooms Division Manager

  • Hotel guest

    Customer rating:

    14-Aug-2018
    Great location, friendly staff and comfortable rooms!

  • Hotel guest

    Customer rating:

    7-Aug-2018
    Estivimos alojados en la habitación con una zona de cocina que no vale la pena porque no está equipada para hacer uso de ella, no tiene aquipamiento para cocinar. El desayuno poco variado y tardaban en reponer los productos q se acababan. El hotel es agradable y en muy buena zona; muy cerca del metro y tranvia. Silencioso. El personal muy agradable. Tambien se pueden alquilar bicicletas en el hotel

    • Hotel response

      Dear Guest, thank you for having chosen the ARCOTEL Velvet Berlin. Also we would like to thank you for taking the time to give us your honest feedback. Our kitchenette is equipped, you just have to ask at the reception. If this wasn't clear enough, we would like to appologize for the inconvenienced caused and we will make sure to make our notice more visible. We would like to thank you again for staying with us and hope you will give us the opportunity to show you our high standards and quality at the ARCOTEL Velvet in near future. Kind regards, your ARCOTEL Velvet Team

  • David Hague

    Customer rating:

    17-Jul-2018
    Clean, good location, excellent staff. Would stay here again.

    • Hotel response

      Dear David, thank you for choosing ARCOTEL Velvet and for taking your time to write such a great review. We are pleased to have you as a guest and our staff will also be happy to hear about the positive review. We would be glad to welcome you again in Berlin, until then we wish you all the best. Kind regards, your ARCOTEL Velvet Team

  • Hotel guest

    Customer rating:

    26-Jun-2018
    The stay was OK. But your invoicing system is rather bad: You've charged twice the cost of my stay in my credit card, and none of them is correct. 1 charge of 214€ and another one for 301€, when the right and only charge should be 234€ plus a beer....

    • Hotel response

      Dear guest, thank you for choosing ARCOTEL Velvet and for taking your time to write a review. We apologize for the inconvenience, if there are still open questions about the billing, please contact us under fom.velvet@arcotelhotels.com Best regards, your ARCOTEL Velvet team

  • Paolo Ferioli

    Customer rating:

    5-Jun-2018
    Clean, efficient, perfect in every detail. Thank you.

    • Hotel response

      Dear Paolo, Thank you for your great review and for taking your time to write one. We are happy to hear that you enjoyed your stayed and that we we're able to fulfill your expectations. We would be pleased to welcome you again in Berlin. Best, your ARCOTEL Velvet Team

  • peer bundgaard

    Customer rating:

    14-May-2018
    The 4 above is more like a 4,5. An extremely comfortable and pleasant hotel - including staff. The only tiny critique we have is that the light isolating curtains don't function very well, at least in our room (403) - light slips through, and that may be a bit annoying for people from Southern Europe who are used to sleep in dark rooms.

    • Hotel response

      Dear Peer, thank you for taking your time to write such a great view, we are happy to have welcomed you at ARCOTEL Velvet. Our staff is always glad to hear positive reviews and it gives us the motivation to keep improving and serving our guests in the best way possible. We will check the mentioned room and adjust the courtains. Best, your ARCOTEL Velvet Team

  • Hotel guest

    Customer rating:

    10-Mar-2018
    Very helpful staff especially Mrs Smialek

    • Hotel response

      Dear Guest, we are flattered that you took a moment to let us know about your experience at ARCOTEL Velvet and we are very excited you spoke about Ms. Smialek! We forwarded your Feedback to the whole Team and we would love to see you soon once again! With Kind regards The ARCOTEL Velvet Team

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