• Hotel guest

    Customer rating:

    6-Nov-2018
    This hotel is very comfortable and well located for visiting Berlin. Rooms (I was in a junior suite) are clean and spacious. The staff at both the reception and the bar service proved to be extremely friendly and helpful. I strongly recommend this hotel for your stay.

    • Hotel response

      Dear Valentina, thank you for your positive feeback. We are glad, that you fully enjoyed your stay with us. Hope to see you again. All the best from berlin, Your ARCOTEL Velvet team

  • Hotel guest

    Customer rating:

    12-Oct-2018
    The room was clean and comfortable, the staff friendly and helpful. The hotel is well-situated in Berlin, close to restaurants, fun neighborhoods, and all of the sights. This was our first visit to Berlin, and we had a great time. Staying in such a comfortable hotel a was a big part of that.

    • Hotel response

      Dear Mr. Hoxsey, thank you very much for taking the time to share your feedback about your recent stay with us. We are more then glad to hear, that you fully enjoyed your time with us. We look forward to welcome you back soon. Best wishes from berlin, your ARCOTEL Velvet team

  • Hotel guest

    Customer rating:

    6-Sep-2018
    Excellent location, really comfortable rooms, very friendly and helpful staff, great breakfasts

  • Hotel guest

    Customer rating:

    5-Sep-2018
    The hotel is in great location and the service was friendly and good. I ordered a barrier-free room and I have some comments about it to help you improve. It's excellent that your website presents the layout of the room with exact measurement. Indeed a wheelchair can get along there, however only one side of the bed is accessible (the gap between the end of the bad and the desk is quite narrow). I managed around it but other people who may be used to sleeping on the right side of the bed (or if their wheelchair enables them only to transfer from one side) or if it's a couple that both use wheelchairs it may be a problem. In addition, the bed was quite low and for many wheelchair users it's a problem. Other than that I was very happy with my stay. Thank you!

  • Hotel guest

    Customer rating:

    15-Aug-2018
    Ottima scelta. Centrale, pulito comodo. Buona colazione, personale gentile. Buon rapporto prezzo-qualità.

    • Hotel response

      Dear Guest, thank you so much for taking the time to share your recent experience at ARCOTEL Velvet Berlin! We're thrilled to hear you had such a memorable stay and cannot wait for you to return home soon for a longer stay. With kind regards JULIA ECKERT Rooms Division Manager

  • Hotel guest

    Customer rating:

    14-Aug-2018
    Great location, friendly staff and comfortable rooms!

  • Hotel guest

    Customer rating:

    12-Aug-2018
    Recepcion: no se levantan ni para atender, no saludan al pasar, sin interes en recomendaciones de restaurantes, dan informacion erronea de transportes, uno no sabia la diferencia entre champoo y gel, etc Limpieza: insectos muertos en paredes y techos de la habitacion, sangre de mosquitos en las cortinas, moqueta vieja en habitacion y pasillos, entra muchá luz en la habitacion porque no hay persiana, solo el stor y la cortina. Instalaciones: colchon viejo, 2 nordicos de 90 en una cama de 1.50 hacen que te salgas por cualquier lado, el largo es insuficiente de las sabanas, no bien aislado de luz entre baño y habitacion, mal aislada la iluminacion exterior, etc Reformad y haced estandares, que se supone que sois un 4 estrellas

    • Hotel response

      Dear Guest, thank you for having chosen the ARCOTEL Velvet Berlin. Also we would like to thank you for taking the time to give us your honest feedback. We sincerely apologize that you had such a bad experience when you stayed in our hotel. Please accept our sincerely excuse and be sure that this is not our normal high standard. Of course we forwarded these points to our Management and also we will talk to our colleague at the reception and housekeeping department. If you would like to talk further about the problems you experienced, please contact our manager Julia Eckert under T +49 30 278 753 -0 or E velvet@arcotelhotels.com. We would like to thank you again for staying with us and hope you will give us the opportunity to show you our high standards and quality at the ARCOTEL Velvet in near future. Kind regards, the ARCOTEL Velvet Team

  • Hotel guest

    Customer rating:

    7-Aug-2018
    Estivimos alojados en la habitación con una zona de cocina que no vale la pena porque no está equipada para hacer uso de ella, no tiene aquipamiento para cocinar. El desayuno poco variado y tardaban en reponer los productos q se acababan. El hotel es agradable y en muy buena zona; muy cerca del metro y tranvia. Silencioso. El personal muy agradable. Tambien se pueden alquilar bicicletas en el hotel

    • Hotel response

      Dear Guest, thank you for having chosen the ARCOTEL Velvet Berlin. Also we would like to thank you for taking the time to give us your honest feedback. Our kitchenette is equipped, you just have to ask at the reception. If this wasn't clear enough, we would like to appologize for the inconvenienced caused and we will make sure to make our notice more visible. We would like to thank you again for staying with us and hope you will give us the opportunity to show you our high standards and quality at the ARCOTEL Velvet in near future. Kind regards, your ARCOTEL Velvet Team

  • David Hague

    Customer rating:

    17-Jul-2018
    Clean, good location, excellent staff. Would stay here again.

    • Hotel response

      Dear David, thank you for choosing ARCOTEL Velvet and for taking your time to write such a great review. We are pleased to have you as a guest and our staff will also be happy to hear about the positive review. We would be glad to welcome you again in Berlin, until then we wish you all the best. Kind regards, your ARCOTEL Velvet Team

  • Hotel guest

    Customer rating:

    26-Jun-2018
    The stay was OK. But your invoicing system is rather bad: You've charged twice the cost of my stay in my credit card, and none of them is correct. 1 charge of 214€ and another one for 301€, when the right and only charge should be 234€ plus a beer....

    • Hotel response

      Dear guest, thank you for choosing ARCOTEL Velvet and for taking your time to write a review. We apologize for the inconvenience, if there are still open questions about the billing, please contact us under fom.velvet@arcotelhotels.com Best regards, your ARCOTEL Velvet team

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