FAQ - frequently asked questions

What are the check in & departure times at the ARCOTEL Velvet?
Your room will be available from 3.00 p.m. on your day of arrival. We would ask you to check out by noon on your day of departure. If you would like to use your room for longer, there is also the option, on request and depending on availability, to book a late check-out until 2.00 p.m. for a charge of EUR 30.00.

How can I cancel or change a reservation?
This depends on the booking conditions for your chosen rate. For detailed information, please contact: E velvet@arcotelhotels.com | T +49 30 278 753-0.

How can I guarantee a reservation?
You are welcome to leave a credit card number as a guarantee, or transfer the amount in advance. From our contractual partners, we also accept written acceptance of costs on company paper after agreement.

How far is it to the airport? Does the hotel offer a shuttle service?
“Berlin Tegel “(TXL) is the nearest airport to the ARCOTEL Velvet Berlin, and is around 10 km away. It is 21 km to Schönefeld Airport (SXF). On request, we can also provide a shuttle service for a charge. For further information and details please contact: velvet@arcotelhotels.com | T +49 30 278 753-0. You will find travel tips here: Public transport.

How far is it to the train station? Does the hotel offer a shuttle service?
It is around 2.2 km to Berlin Main Train Station. We do not offer our own hotel shuttle service. We would be happy to organise a transfer for an extra charge on request. You will find travel tips here: Public transport.

How do I get to the hotel by public transport?
The underground U-Bahn station U6 "Oranienburger Tor" is right beside the ARCOTEL Velvet Berlin, as well as S-Bahn and tram stations. You can find more information at: Public transport.

What parking is available?
Find detailed information at: Car & parking

How are the rooms at the ARCOTEL Velvet Berlin equipped?
Please refer to the room category you have booked or would like for this information.

Does the ARCOTEL Velvet Berlin have disability-friendly rooms?
The ARCOTEL Velvet has 6 disability-friendly double rooms.

Are dogs allowed in the hotel?
You are welcome to bring your dog for an extra charge of EUR 15.00 per day. We would ask you to let us know in advance.

Does the ARCOTEL Velvet Berlin provide WLAN internet access?
There is WLAN internet access in the whole hotel.

Does the ARCOTEL Velvet Berlin have a business corner?
There are two free tablet PC’s with internet access available for use in the lobby of the ARCOTEL Velvet Berlin. Please ask our reception team. 

Is smoking allowed in the ARCOTEL Velvet Berlin?
The hotel has 6 smoking and 79 non-smoking rooms. There is strictly no smoking in public areas including the hotel bar. There is a smoking area on the roof terrace and in front of the hotel.

What credit cards are accepted in the ARCOTEL Velvet Berlin?
We accept AMEX, VISA, MASTER, DINERS, JCB.

How big are the meeting rooms in the ARCOTEL Velvet Berlin, and how are they equipped?
Our Business Suites are between 40 and 42 m². The rooms have air-conditioning, bathed in natural light and equipped with modern meeting technology. One Business Suite has direct access to the roof terrace.

What is the hotel’s address?
Our address is: ARCOTEL Velvet | Oranienburger Strasse 52 | 10117 Berlin