Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Rubin Hamburg.

  • Hotel guest

    Customer rating:

    15-Sep-2019
    We stayed four nights and loved Hamburg. The room was pleasant and spacious, breakfast very good, staff friendly. The neighbourhood was rather noisy. We didn't dine at Arcotel. One small criticism: the shower was in a slippery bathtub without grips.

    • Hotel response

      Dear Mr. Kerkhoven, thank you for taking time to give us a feedback. We hope to see you again. Your ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    8-Sep-2019
    La ubicación del hotel buena, la habitación confortable, camas muy cómodas, desayuno bastante completo, aunque han faltado los dos días huevos, beicon, mermelada, las mesas sin recoger... El olor a tabaco en la habitación es muy desagradable

    • Hotel response

      ¡Hola Manuela Aranda Escribano! Since our Spanish is not very good, we simply say "gracias" for your visit and your feedback. We are glad you enjoyed your stay and that you could enjoy a comfortable and restful sleep! We do offer different room types. The next time you're booking with us we would be happy to give you a non-smoking room if there's one available. ¡ Hasta pronto! The ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    8-Sep-2019
    That's very good. Clean and comfortable.

    • Hotel response

      Dear Mrs. Bortolotti, thank you for taking time to give us a feedback. We hope to see you agian. Your ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    2-Sep-2019
    Nice and clean. Friendly and helpful staff. Good location close to the city centre. U Bahn Station nearby. Satisfying breakfast. The interior design a bit strange. No door to the bathroom, and no sink in the wc. All in all a nice hotel, and you get value for money.

    • Hotel response

      Dear Mr. Berner, We really regret to hear that you did not like our room concepts. Fortunately, we offer different bathroom types - opened and closed ones. For your next stay, we would be pleased to inform you of all our variants. We hope to welcome you back one day! The ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    27-Aug-2019
    It's understandable that remodelling is needed, but make loud noises at 8h30 is very unpleasant!

    • Hotel response

      Dear Mrs. Arantes, thank you for taking time to give us a feedback. We are very sorry that the technical workers started so early. We hope to see you again. Your ARCOTEL Rubin Hamburg team

  • Bradley Hagman

    Customer rating:

    22-Aug-2019
    Our stay was wonderful. Customer service at front desk was top notch and our room was clean and tidy. Thank you very much for the time.

    • Hotel response

      Daer Mr. Hagman, thank you very much for the positiv review of your stay in our hotel. Glad you enjoyed it with us. Best whishes, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    17-Aug-2019
    Everything was perfect. Very pleasant stay in Arcotel Rubin. Excellent location.

    • Hotel response

      Bonjour Monsieur Portal, since our French is not so good, we simply say "merci beaucoup" for your visit and your feedback. Au revoir, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    9-Aug-2019
    Arcotel Rubin is a very good and nice hotel not far from center. eider die hop on hop Bus konnte nicht fahren da die Feste von Universitaet am Samstag war. deshalb haben wir nicht alles gesehen von Hamburg. Schade denn wir haben diese 3 Tagen in Arcotel Rubin Geschenk bekommen von unsere Kinder.ALLES in Hotel war gut. Personal, das Fruhstuck, der Zimmer und das Essen. Arcotel ist ein supergut hotel. Entschuldigung fuer meine Fehler. Viele liebe Grusse, Sylvia

    • Hotel response

      Sehr geehrte Frau Megens, vielen Dank, dass Sie sich die Zeit genommen haben um uns so ein tolles Feedback zu geben. Wir hoffen, Sie bald wieder bei uns begrüßen zu können. Mit RUBINösen Grüßen Ihr ARCOTEL Rubin Team Hamburg

  • Hotel guest

    Customer rating:

    29-Jul-2019
    Hotel is good, the bar is super, perfect, location is best, customer service is good, room service does not meet the standard, did not satisfy customer request, I have to say the room service to me should be 0, not satisfy.

    • Hotel response

      Dear Mr. Lee, we thank you for the kind words. We pass on the stimulation concerning the housekeeping. We are looking forward to welcoming you in the future. The AROTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    9-Jul-2019
    A staff at the front desk, who did the check-in for us, was not friendly to us at all. He spoke with us, seemed like he had to but at the same time he spoke with other guests with smile on his face. He asked me a credit card, at first I didn't understand that he wanted the credit card for the hotel deposit, I thougt we had to pay for our room but we've paid online. So I asked him a question but he didn't even try to explain us. For our opinion, maybe because we are not Germans. The room was quite okay, the cleaness was good and the breakfast was also ok.

    • Hotel response

      Dear Yaowaret Pimsut, we apologize your arrival experience was less than perfect and have addressed this to our team. You were asking about your credit card and therefore, I would like to give you an explanation of our credit card handling. Every guest who is checking in is charged a deposit amount of EUR 50.00 on which the reservation is based on, however, when leaving the hotel, the deposited amount will be re-transferred to your credit card. This allows our guests to charge restaurant charges to the room bill. Best wishes from Hamburg, the ARCOTEL Rubin Hamburg team