• Hotel guest

    Customer rating:

    8-Jul-2019
    No fresh honey for breakfast!

    • Hotel response

      Dear Mrs. Sellin, We will be happy to pass on the stimulation with the fresh honey to our kitchen. Maybe soon in Hamburg Your ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    1-Jul-2019
    Overall stay ok. Online booking was not possible - would recommend to review the booking process using a mobile device iPad/iOs and Google Chrome browser for iOS.

    • Hotel response

      Dear Mr. Ellenberg, thank you for takeing time to give us a feedback. We hope to see you again as soon as possible. Your ARCOTEL Rubin Hamburg team

  • Stephen Brian

    Customer rating:

    13-Jun-2019
    An excellent stay as always! Superb bar team and a great breakfast selection!

    • Hotel response

      Dear Mr. Brian, we are glad that you enjoyed the bar and our breakfast so much. We are looking forward to welcoming you soon. Your ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    1-Jun-2019
    As for the room and the hotel I can be satisfied. Instead I notice little administrative and practical attention: 1) I had booked 2 rooms with 2 people for each room: since I had made an imperfection in your software I wrote to you specifying that we would be 2 people for each room. YOU HAVE ANSWERED ME BY E-MAIL THAT YOU HAD TAKEN NOTE OF HOW MUCH RELEASED. When we arrived, instead, both rooms were organized as if each room were occupied by one person !! (a blanket, a pillow, a towel, etc.) 2) I don't understand why on my credit card statement the security deposits of € 50 are still present: I invite you to immediately cancel these entries. Thank you

    • Hotel response

      Dear Mr. Interbartolo, we are verry sorry that the room were not prepared for two people. We discussed the incident with the relevant department so that it does not happen again. We have already released the authorization. Despite the points above, we are pleased that you otherwise liked the stay. We hope to welcome you back one day. Our ARCOTEL Rubin Team Hamburg

  • GRAHAM HODSON

    Customer rating:

    13-Feb-2019
    Always an excellent stay at Arcotel Rubin Hamburg, with good service, friendly staff, spacious and clean rooms, excellent breakfast and the widest range of gins in the Crystal bar! Prime location for U-Bahn and Hauptbahnhof, also walking distance from many attractions including bars and restaurants. There is nowhere else in Hamburg I would stay!

    • Hotel response

      Dear guest, wow - thank you very much for your great review! We are more than glad that you have had a memorable stay with us and that you loved our service, team, breakfast and rooms. We would love to welcome you back soon once again! Best wishes, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    2-Jan-2019
    Good location, great breakfast, the room is big enough.

    • Hotel response

      Dear guest, thank you for your rating! We are glad you enjoyed your stay and that you loved our location, room size and breakfast! We look forward to welcoming you back in Hamburg one day. Best wishes, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    1-Jan-2019
    Très grande chambre. 2 saunas disponibles le soir. Personnel courtois. proche de la gare centrale.

    • Hotel response

      Bonjour dear guest, since our French is not very good, we simply say "merci beaucoup" for your visit and your feedback. Au revoir, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    27-Dec-2018
    We picked this hotel because it proclaimed to be able to serve vegan food, but when we wanted to order room service, the only vegan option they had was french fries.

    • Hotel response

      Dear guest, we thank you for your rating and your stay with us! We are surprised to read that you could not order a vegan dish. At our breakfast buffet, we do offer a large variety of vegan products, specifically highlighted. In our menu we do offer a large portfolio of vegan dishes, too. Please have a look for the "v"-sign, indicating that the dish is vegan. Moreover, please always contact us in case you are unsure or you found a meal you would love to eat, but is not declared to be vegan. Our service and kitchen team is always happy to create a vegan dish for you catering your needs and wants. We would love to welcome you back one day. Best wishes, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    4-Dec-2018
    Hyvä hotelli kätevässä paikassa. Siisti ja hyvä aamiainen.

    • Hotel response

      Dear guest, thank you very much for your great rating! We are more than glad that you have had a memorable stay with us and that you liked our breakfast and central location. Come back soon, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    14-Nov-2018
    Very nice hotel. Enjoyed our stay. Close to Tegel. Front desk personnel very friendly.

    • Hotel response

      Dear guest, we sincerely thank you for your great rating! We are more than glad that you enjoyed your stay with us and that you were satisfied with our team. Come back soon, the ARCOTEL Rubin Hamburg team

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30 years ARCOTEL

30 years ARCOTEL

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Hamburg in miniature

Hamburg in miniature

3 days of exploring Hamburg incl. a visit at the Miniatur Wunderland

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Have a nice Long Stay

Have a nice Long Stay

10% discount from 3 nights

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Family Special

Family Special

2 adults + 2 children under 12

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Rubin in Love

Rubin in Love

2 days in Hamburg incl. a 3-course menu

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30 years ARCOTEL
Hamburg in miniature
Have a nice Long Stay
Family Special
Rubin in Love