• Jodie Hanley

    Customer rating:

    1-May-2018
    Fantastic location. Spotlessly clean rooms. Confortable beds. Friendly helpful staff.

    • Hotel response

      Dear Jodie Hanley, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again.Best wishes, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    2-Apr-2018
    Good stay, bad shower and pillows. Breakfast wonderfull

    • Hotel response

      Dear guest, we sincerely thank you for your positive rating and your stay with us! We are glad to read that you have had a lovely stay and that you loved our breakfast! Regarding our pillows - we offer a pillow menu consisting of different kinds of pillows. Please contact us the next time you are staying with us and we will bring your favourite pillow directly into your room! We hope to welcome you back one day!Best wishes from Hamburg, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    19-Mar-2018
    Everything was good, no further comments needed.

    • Hotel response

      Dear guest, we sincerely thank you for your positive rating and your stay with us. We are more than glad that you were satisfied and hope to welcome you back one day. Best wishes, the ARCOTEL Rubin Hamburg team

  • Thao Nguyen Le

    Customer rating:

    19-Feb-2018
    It was 2nd time we stayed at ARCOTEL Rubin, Hamburg. Stayed in a superior room, And we had a very pleasant stay. Evevything was super. We’ll certainly stay at this hotel again. :-)

    • Hotel response

      Dear guests, we sincerely thank you for your great rating and your kind words! We are thrilled to read that you stayed with us for the second time and that you are always very satisfied. We cannot wait to welcome you soon once again! Best wishes from Hamburg, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    13-Feb-2018
    Would appreciate TV movie english channel availability. Non german programs were only news channels

    • Hotel response

      Dear guest, we thank you for your positive rating and your stay at ARCOTEL Rubin Hamburg! Moreover, we would like to thank you for your TV-advise and we will discuss this matter internally. We would love to see you soon once again! Best wishes, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    6-Jan-2018
    Incredibly friendly and helpful staff. More pillows, blankets and towels in the room would have been nice.

    • Hotel response

      Dear Anthony Rimac, we thank you for your positive rating and your stay at ARCOTEL Rubin Hamburg! We are more than glad that you have had a lovely stay with us! We thank you for your recommendation regarding our pillows, blankets and towels and will discuss it with the team. We would love to welcome you back one day! Best wishes, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    2-Jan-2018
    Very nice rooms and breakfast. The neighborhood was a bit colorful.

    • Hotel response

      Dear Pernille Kemp, we sincerely thank you for your positive rating and your feedback. We are glad that you loved our breakfast! Our house is located in the middle of Hamburg’s city center and therefore, not far away from the main station. Such areas are multicultural like in other major cities, too. We regard this diversity as an enrichment. We always recommend the U-tram stop "Lohmühlenstraße" which is only a few meters away from the hotel entrance. Moreover, a walk to the Lange Reihe (3 minutes walk from the hotel) or to the Außenalster (5-10 minutes walk) is a fast and beautiful alternative to the Steindamm directly in front of the entrance. We would love to welcome you back one day, the ARCOTEL Rubin Hamburg team

  • Henrik Koch-larsen

    Customer rating:

    9-Dec-2017
    The hotel is centrally located near center of the city. The staff were amazing and very helpful and friendly. The breakfast buffet was perfect, there was everything we could wish. The room was nice and large with modern furnishings. The cleaning was perfect. It was the second time we have stayed at this hotel and we will definitely come there again.

    • Hotel response

      Dear Henrik Koch-Larsen, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear that you fully enjoyed your time with us and sincerely thank you for your kind words. We cannot wait to welcome you again - for the third time! We look forward to see you soon, the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    14-Nov-2017
    Everybody was very friendly and helpfull Being an architect myself : the building, interiors and safety equipments are very up to date and shows a good maintenance

    • Hotel response

      Dear Armand Schrauwen, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We also sincerely thank you for your kind words regarding our interior design - we are thrilled! We look forward to see you again in the future, the ARCOTEL Rubin Hamburg team

  • Thorkild Andersen

    Customer rating:

    13-Sep-2017
    It is a nice hotel with good service at the reception, good rooms and a very good breakfast.

    • Hotel response

      Dear Thorkild Andersen, thank you very much for your rating and your feedback! We're thrilled to hear that you have had such a memorable stay and we cannot wait for you to return - hopefully soon! Best wishes from beautiful Hamburg, the ARCOTEL Rubin Hamburg team

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