Customer Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Onyx Hamburg.

  • Hotel guest

    Customer rating:

    8-Jun-2019
    Not satisfied with the refill of bathroom products, and the final touch was missing with regards to presentation both in the bathroom and the room in general.

    • Hotel response

      Dear Guest, thank you for your stay in the ARCOTEL Onyx Hamburg and your rating. We regret that you were not satisfied with the refill of our bathroom products. This does not correspond to our usual high standard. We will retrain here therewith this problem will not happen anymore in the future. We hope that we can welcome you again. Kind regards from your ARCOTEL Onyx team

  • Hotel guest

    Customer rating:

    8-Jun-2019
    Very convenient location for my purpose of visit. Great buffet breakfast. Nice room. Very helpful front desk staff. Very good price.

    • Hotel response

      Dear Guest, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us and you liked the location, our varied breakfast buffet and our services well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team

  • Hotel guest

    Customer rating:

    8-May-2019
    Great location, secure parking, clean rooms and great value. Recommended.

    • Hotel response

      Dear guest, Thank you very much for your good ranking and your positive feedback. We are very pleased to read that you felt comfortable with your stay in our hotel and that you liked our great location in the beginning of the Reeperbahn and our services. We would be pleased of welcomming back soo. kind regards from St. Pauli, your ARCOTEL Onyx team

  • Kevin Reynolds

    Customer rating:

    2-May-2019
    As always a wonderful experience. The rooms are a great size, very clean and stylish with great staff. Breakfast is fantastic, fresh with lots of choice

    • Hotel response

      Dear Kevin, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us as always and that you liked our unique rooms and our extensive breakfast buffet with regional products as well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team

  • Hotel guest

    Customer rating:

    18-Apr-2019
    Nice big room, great assortment in mini bar, great morning buffet.The overall impression exceeded our expectations! Our best recommendations

  • Hotel guest

    Customer rating:

    17-Apr-2019
    Absolutely loved the bright and spacious bedrooms and the bathrooms wuth power shower. Superb location. Wide variety at breakfast. On our day, rolls rather stale though. Maybe we were just unlucky. Can unreservedly recommend this hotel.

  • Damien Murphy

    Customer rating:

    26-Mar-2019
    My stay way perfect. Hotel is very nice and staff also very nice. No faults to say at all.

  • Hotel guest

    Customer rating:

    26-Mar-2019
    Excellent hotel! Very friendly staff and comfortable rooms

  • Hotel guest

    Customer rating:

    28-Feb-2019
    3.5 room was spacious but room was a bit cold...minbar needs more choice

    • Hotel response

      Dear guest, thank you for that you have taken the time to share your experience with us. We regret that your room was a bit cold. Please always let us know on site so that we can follow your hint. In our minibar you will find two different beers, 2 different coke, a white wine, an Austrian lemonade, two different juices,one Vodka and two different water. We regret that we have not met your expectations. We would be pleased to welcoming you again soon. Best regards from St. Pauli, your ARCOTEL Onyx Team

  • Susan Gawith

    Customer rating:

    6-Jan-2019
    Really excellent. The reception staff were very friendly, helpful and efficient. The rooms were very nice and the shower was outstanding. We were also impressed by the breakfast.

    • Hotel response

      Dear Susan, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating which we are delighted to forward to our employees. We are very pleased to read that you have felt comfortable with us and you liked our varied breakfast buffet well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team