Customer Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Onyx Hamburg.

  • Hotel guest

    Customer rating:

    6-Dec-2018
    Perfect location, nice staff and rooms. And a exelent breakfast ! (But a bit expensive)

  • Hotel guest

    Customer rating:

    29-Nov-2018
    An amazing stay! Wonderful, helpful staff, great and filling breakfast buffet and it had great little touches that came together to make it an amazing stay!

  • Hotel guest

    Customer rating:

    23-Nov-2018
    Everything was nice and clean. Nice lounge area. Quiert room with nice vieu. We will come again.

  • Hotel guest

    Customer rating:

    17-Nov-2018
    Enjoyed our stay here beautiful Hotel very friendly staff

  • Hotel guest

    Customer rating:

    8-Oct-2018
    Every thing perfect. Slight downside: decoration pretty bad.

  • Stuart Jones

    Customer rating:

    1-Oct-2018
    Good location, couldn't fault the room, lovely hotel. 4 star should have ironing facilities though.

  • Hotel guest

    Customer rating:

    1-Oct-2018
    There was a big confusing as we arrived seperately which made complications due the hotel system apparently. That was unfortunate.

  • Seppo Mäkinen

    Customer rating:

    29-Sep-2018
    I would expect at your **** hotel to have wash basin in the toiletroom. I was not satisfied with the front desk service by a young lady. She was not up to the expected level or service. Breakfast was exellent. The **** level of the hotel and the price of overnighting do not match with the service and experience.

  • Hotel guest

    Customer rating:

    27-Sep-2018
    Comfortable beds and well positioned. Easy access to public transport

  • Hotel guest

    Customer rating:

    7-Sep-2018
    Booked on Arcotels own web, but still 1 of our rooms were wrong, and we had to show our booking that consumtion in mini bar should be incl. in the room. No big problems, the staff handled it and we got our room we booked and also got the mini bar consumtion incl. But these things takes time and are a bit annoying.