• Edward Melville

    Customer rating:

    21-Nov-2017
    I was staying in Junior Suite 424 for two nights 17- 19 November. The room wasn't serviced after the first night and I informed reception. This was still not done when I returned. The same situation happened on the second night. I told the Front Desk about it when I checked-out and they didn't seem to care. This is unacceptable and as a result I cannot recommend this hotel which claims to be four star!

    • Hotel response

      Dear Mr. Melville, thank you very much for your stay at the ARCOTEL Onyx and for taking the time to share your feedback with us. We really regret to read that you think our house does not deserve the four stars. Your criticism regarding the cleanliness of the room we take very seriously and will talk to the colleagues of the housekeeping. We deeply regret that you have not received our standard in the usual, high quality. We still hope that we can welcome you again one day. Best regards, your ARCOTEL Onyx team

  • Hotel guest

    Customer rating:

    25-Sep-2017
    Very good hotel, clean and tidy, modern and quiet. Highly recommended. Breakfast a bit expensive. Once you spent 250€ for a room I do not see any reason to add 19€ each for breakfast.

  • Constantinos Christodoulides

    Customer rating:

    15-Aug-2017
    Eventhough in general we had a good time,i have to underline 3 things that i was surprised negatively.NO ENGLISH channels?how do you expect foreign visitors?2)To most hotels we go they offer 2 free bottle of waters as welcome dring,you charge 4.95? 3)Sauna closes at 5? Other than that no compalaints..

  • Hotel guest

    Customer rating:

    7-Aug-2017
    Very pleasant staff, nice relaxing public areas, nice room. Hotel is in a good locale for visiting all areas of Hamburg. Would have thought an international hotel would have had some English channels on the tv. Enjoyed my stay great hotel overall.

  • Robert Strachan

    Customer rating:

    7-Aug-2017
    Very nice, clean hotel, with very friendly staff, very happy over all. Only issue I would say is that there wasn't enough tea & coffee available and the prices of the items in the mini-fridge were extortionate! People would buy more if the prices were normal.

  • Gary Arnold

    Customer rating:

    4-Aug-2017
    Very comfortable rooms in stylish hotel. Staff attentive and helpful. Very enjoyable stay

  • Theresa Kohlhaas

    Customer rating:

    2-Jul-2017
    great location, nice and clean rooms, very quiet even though its located directly at the Reeperbahn. definitely recommend this hotel! Breakfast was extremely good.

  • Harry Gibson

    Customer rating:

    1-Jul-2017
    This was the first visit to Hamburg by myself and my partner, Frances. We enjoyed the facilities of a well-appointed capacious suite (Room 516) with a high, bird`s eye view down the colourful Reeperbahn. Our modern hotel was handily placed, very near to the St Pauli U-Bahn station and it was easy to walk to the port and Hafen City area with its plethora of excellent fish restaurants and new developments including the recently opened Elbphilharmonie concert hall. During the 9 days of our stay, we managed to take in a couple of operas at the Hamburg State Opera House, an orchestral concert by the Albert Schweitzer Jugendorchester in the Laieshalle and stimulating visits to the Brahms and Telemann Museums in the Composers` Quarter in the Peterstrasse. We were well looked after at the Hotel Arcotel Onyx where the staff in all areas were ever-pleasant and helpful. And indeed the friendliness and courtesy of the German folk in general was a highlight of our holiday in Hamburg. Our deal at the hotel included breakfast which was excellent in its quality and range of food available. This is a great North European City with an incredibly rich cultural and historical heritage and in 9 days we felt that we could only scratch the surface. We hope to come back. Thank you for some lovely memories.

  • Jan Visser

    Customer rating:

    11-Jun-2017
    Onwijs tevreden. Goed parkeren, uitstekende kamer, goede WiFi, compleet en verzorgt en prima ontbijt. Een aanrader!

  • Hotel guest

    Customer rating:

    3-Jun-2017
    Most things were good but, Internet in the room wasnt working correctly

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