Not satisfied with the refill of bathroom products, and the final touch was missing with regards to presentation both in the bathroom and the room in general.
Dear Guest, thank you for your stay in the ARCOTEL Onyx Hamburg and your rating. We regret that you were not satisfied with the refill of our bathroom products. This does not correspond to our usual high standard. We will retrain here therewith this problem will not happen anymore in the future. We hope that we can welcome you again. Kind regards from your ARCOTEL Onyx team
Very convenient location for my purpose of visit. Great buffet breakfast. Nice room. Very helpful front desk staff. Very good price.
Dear Guest, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us and you liked the location, our varied breakfast buffet and our services well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Great location, secure parking, clean rooms and great value. Recommended.
Dear guest, Thank you very much for your good ranking and your positive feedback. We are very pleased to read that you felt comfortable with your stay in our hotel and that you liked our great location in the beginning of the Reeperbahn and our services. We would be pleased of welcomming back soo. kind regards from St. Pauli, your ARCOTEL Onyx team
As always a wonderful experience. The rooms are a great size, very clean and stylish with great staff. Breakfast is fantastic, fresh with lots of choice
Dear Kevin, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us as always and that you liked our unique rooms and our extensive breakfast buffet with regional products as well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Nice big room, great assortment in mini bar, great morning buffet.The overall impression exceeded our expectations! Our best recommendations
Absolutely loved the bright and spacious bedrooms and the bathrooms wuth power shower. Superb location. Wide variety at breakfast. On our day, rolls rather stale though. Maybe we were just unlucky. Can unreservedly recommend this hotel.
My stay way perfect. Hotel is very nice and staff also very nice. No faults to say at all.
Excellent hotel! Very friendly staff and comfortable rooms
3.5 room was spacious but room was a bit cold...minbar needs more choice
Dear guest, thank you for that you have taken the time to share your experience with us. We regret that your room was a bit cold. Please always let us know on site so that we can follow your hint. In our minibar you will find two different beers, 2 different coke, a white wine, an Austrian lemonade, two different juices,one Vodka and two different water. We regret that we have not met your expectations. We would be pleased to welcoming you again soon. Best regards from St. Pauli, your ARCOTEL Onyx Team
Really excellent. The reception staff were very friendly, helpful and efficient. The rooms were very nice and the shower was outstanding. We were also impressed by the breakfast.
Dear Susan, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating which we are delighted to forward to our employees. We are very pleased to read that you have felt comfortable with us and you liked our varied breakfast buffet well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Having stayed at Arcotel Onyx very frequently during 2018 I can only recommend the hotel as it has a good standard and friendly staff.
Dear guest, thank you very much for your great rating and your phenomenal feedback. We are pleased to read that you always have spent enjoyable stays with us and that you were impressed of our friendly staff. We look forward to welcoming you again soon. Best regards from St. Pauli, your ARCOTEL Onyx Team
Perfect location, nice staff and rooms. And a exelent breakfast ! (But a bit expensive)
An amazing stay! Wonderful, helpful staff, great and filling breakfast buffet and it had great little touches that came together to make it an amazing stay!
Everything was nice and clean. Nice lounge area. Quiert room with nice vieu. We will come again.
Enjoyed our stay here beautiful Hotel very friendly staff
Every thing perfect. Slight downside: decoration pretty bad.
Good location, couldn't fault the room, lovely hotel. 4 star should have ironing facilities though.
There was a big confusing as we arrived seperately which made complications due the hotel system apparently. That was unfortunate.
I would expect at your **** hotel to have wash basin in the toiletroom. I was not satisfied with the front desk service by a young lady. She was not up to the expected level or service. Breakfast was exellent. The **** level of the hotel and the price of overnighting do not match with the service and experience.
Comfortable beds and well positioned. Easy access to public transport
Booked on Arcotels own web, but still 1 of our rooms were wrong, and we had to show our booking that consumtion in mini bar should be incl. in the room. No big problems, the staff handled it and we got our room we booked and also got the mini bar consumtion incl. But these things takes time and are a bit annoying.
Clean room and hotel located in very good place.
Fantastic hotel. Good localization and very charming. Big room, a little noisy at saturday night because of the Reeperbahn st, but not a big problem.
Ein super hotel. Good service, price worthy & nice employees
Very good hotel with a great breakfast (a bit too extensive, but really great), very close to all touristic places of Hamburg.
A super hotel with super staff
Very clean, helpful staff, close to the tube station, nice big rooms. Very happy.
Perfect Stay, vbery friendly staff at the reception!
Una estancia muy buena , para mi fue una experiencia increíble volvernos muy pronto
Montserrat Rafols Martel
The customer service was excellent. I was very grateful for the team's help in booking taxis for me for my hectic business schedule. Thank you!
nice hotel - i got a free upgrade which was appreciated. I would definitely stay here again
Absolutely excellent hotel! Staff are very polite, Hotel is in a great location. The rooms are very very clean and very impressive. If you are considering this hotel you wont be disappointed.
Excellent hotel with a very friendly staff. The hotel is very clean with big rooms and has a very perfect location. Will absolutely stay there again and I can highly recommend this hotel.
Super modern hotel in a great location. Very clean, great staff, cozy bar area. Whether you want to get around by bus, U-bahn, or S-bahn, they are all right there. Many things to see and do writhing walking distance, as well.
I was staying in Junior Suite 424 for two nights 17- 19 November. The room wasn't serviced after the first night and I informed reception. This was still not done when I returned. The same situation happened on the second night. I told the Front Desk about it when I checked-out and they didn't seem to care. This is unacceptable and as a result I cannot recommend this hotel which claims to be four star!
Dear Mr. Melville, thank you very much for your stay at the ARCOTEL Onyx and for taking the time to share your feedback with us. We really regret to read that you think our house does not deserve the four stars. Your criticism regarding the cleanliness of the room we take very seriously and will talk to the colleagues of the housekeeping. We deeply regret that you have not received our standard in the usual, high quality. We still hope that we can welcome you again one day. Best regards, your ARCOTEL Onyx team
Very good hotel, clean and tidy, modern and quiet. Highly recommended. Breakfast a bit expensive. Once you spent 250€ for a room I do not see any reason to add 19€ each for breakfast.
Eventhough in general we had a good time,i have to underline 3 things that i was surprised negatively.NO ENGLISH channels?how do you expect foreign visitors?2)To most hotels we go they offer 2 free bottle of waters as welcome dring,you charge 4.95? 3)Sauna closes at 5? Other than that no compalaints..
Very pleasant staff, nice relaxing public areas, nice room. Hotel is in a good locale for visiting all areas of Hamburg. Would have thought an international hotel would have had some English channels on the tv. Enjoyed my stay great hotel overall.
Very nice, clean hotel, with very friendly staff, very happy over all. Only issue I would say is that there wasn't enough tea & coffee available and the prices of the items in the mini-fridge were extortionate! People would buy more if the prices were normal.
Very comfortable rooms in stylish hotel. Staff attentive and helpful. Very enjoyable stay
great location, nice and clean rooms, very quiet even though its located directly at the Reeperbahn. definitely recommend this hotel! Breakfast was extremely good.
This was the first visit to Hamburg by myself and my partner, Frances. We enjoyed the facilities of a well-appointed capacious suite (Room 516) with a high, bird`s eye view down the colourful Reeperbahn. Our modern hotel was handily placed, very near to the St Pauli U-Bahn station and it was easy to walk to the port and Hafen City area with its plethora of excellent fish restaurants and new developments including the recently opened Elbphilharmonie concert hall. During the 9 days of our stay, we managed to take in a couple of operas at the Hamburg State Opera House, an orchestral concert by the Albert Schweitzer Jugendorchester in the Laieshalle and stimulating visits to the Brahms and Telemann Museums in the Composers` Quarter in the Peterstrasse. We were well looked after at the Hotel Arcotel Onyx where the staff in all areas were ever-pleasant and helpful. And indeed the friendliness and courtesy of the German folk in general was a highlight of our holiday in Hamburg. Our deal at the hotel included breakfast which was excellent in its quality and range of food available. This is a great North European City with an incredibly rich cultural and historical heritage and in 9 days we felt that we could only scratch the surface. We hope to come back. Thank you for some lovely memories.
Onwijs tevreden. Goed parkeren, uitstekende kamer, goede WiFi, compleet en verzorgt en prima ontbijt. Een aanrader!
Most things were good but, Internet in the room wasnt working correctly
Value for money. Excellent room design. Spacious.
No comments, everything was good as expected
Dear Bernardus, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards
My daughter and I arrived at 3:30 in the morning on a train from Copenhagen to Hamburg Michael was so kind at the front desk he let us use the exercise room to shower and refresh because obviously our rooms would not be ready until later that afternoon. All The staff was very accommodating. We enjoyed our stay very much and would stay again as well as recommend to friends. Beautiful hotel, very nice lobby and rooms are very good size and very comfortable.
Dear Christina, Thank you for your amazing review. It is very rewarding for our team to be recognised for their friendly service. Kind regards from Hamburg.
Hello . Everything was perfect !! I do miss my little speaker Bose , I sent you an email . With a picture . And please send me an eletronicsrecipt for my stay . Thank you Michael xxx
Dear Michael, we would like to thank you for your stay at the ARCOTEL Onyx. We are pleased that you have taken the time to share your experience with us and we are glad to read that we were able to convince you with our location and service. Your note in relation to the receipt is forwarded to the Front Office and will be sent to you. We changed all our Speakers into new models, but we still have some spare Bose speakers, so if you wish to use them just ask for it when you book next time. About a return visit we would be very happy. Best regards, your ARCOTEL Onyx Team
Easy parking, U-bahn just outside the hotel, good location and good service!
Dear Mr Berg, Thank you for your review, we are happy to hear that you enjoyed your stay with us and hope to see you next time in Hamburg!