The customer service was excellent. I was very grateful for the team's help in booking taxis for me for my hectic business schedule. Thank you!
nice hotel - i got a free upgrade which was appreciated. I would definitely stay here again
Absolutely excellent hotel! Staff are very polite, Hotel is in a great location. The rooms are very very clean and very impressive. If you are considering this hotel you wont be disappointed.
Excellent hotel with a very friendly staff. The hotel is very clean with big rooms and has a very perfect location. Will absolutely stay there again and I can highly recommend this hotel.
Super modern hotel in a great location. Very clean, great staff, cozy bar area. Whether you want to get around by bus, U-bahn, or S-bahn, they are all right there. Many things to see and do writhing walking distance, as well.
I was staying in Junior Suite 424 for two nights 17- 19 November. The room wasn't serviced after the first night and I informed reception. This was still not done when I returned. The same situation happened on the second night. I told the Front Desk about it when I checked-out and they didn't seem to care. This is unacceptable and as a result I cannot recommend this hotel which claims to be four star!
Dear Mr. Melville, thank you very much for your stay at the ARCOTEL Onyx and for taking the time to share your feedback with us. We really regret to read that you think our house does not deserve the four stars. Your criticism regarding the cleanliness of the room we take very seriously and will talk to the colleagues of the housekeeping. We deeply regret that you have not received our standard in the usual, high quality. We still hope that we can welcome you again one day. Best regards, your ARCOTEL Onyx team
Very good hotel, clean and tidy, modern and quiet. Highly recommended. Breakfast a bit expensive. Once you spent 250€ for a room I do not see any reason to add 19€ each for breakfast.
Eventhough in general we had a good time,i have to underline 3 things that i was surprised negatively.NO ENGLISH channels?how do you expect foreign visitors?2)To most hotels we go they offer 2 free bottle of waters as welcome dring,you charge 4.95? 3)Sauna closes at 5? Other than that no compalaints..
Very pleasant staff, nice relaxing public areas, nice room. Hotel is in a good locale for visiting all areas of Hamburg. Would have thought an international hotel would have had some English channels on the tv. Enjoyed my stay great hotel overall.