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In general I had a comfortable stay. Staff was very friendly and polite. Check in was quick. I got a Milka chocolate as a small present from the hotel. The room was nice and clean with all coffee-tea facilities. It was not not enough light, but it is common for many hotels. The SPA area is a bit small, and a Steam room was out of order during my visit, which was dissapointing, as I had plans about this room.
Dear guest, we would like to thank you very much for taking the time to share your feedback with us after your stay at our hotel. We are happy, that you had a great experience with our staff and were satisfied with our service and our room facilities. At this moment our management is planning the renovation of our wellness area, that is the reason why our steam room was out of order. We truly apologize for the inconveniences. We hope you are willing to visit our hotel again in the future so we can hopefully offer you a new spa area where you can relax during your stay. Kindest regards, Your ARCOTEL Kaiserwasser Team
My airport pickup was not there and the hotel did not seem to bother about it. The lighting in my room was very poor and dark. But your staff, especially at the reception desk, were excellent.
Dear Guest thank you very much for sharing your feedback with us. We regret, that the pick up from the airport did not work as expected. If you booked the transfer with the hotel, please let us know so we have the chacen to follow up on this. On the other hand we are more the glad, that especially our staff at the Reception Desk went out of his way and has left an excellent impression. It was a pleasure to share this with the entire team. We hope to see you again soon. With best regards RAIK LANG Rooms Division Manager
Arezoo (I am not sure if this is the correct spelling), the handyman and other (Indian?) employees were very helpful: At several points during our stay the team provided assistance that made our trip a success or at least more comfortable. The room was also good. Breakfast at 20 euros is too expensive. Will definitely stay next time I'm in Vienna and recommend that colleagues do as well.
Dear guest thank you very much for sharing your great feedback with us. It was more than a pleasure to learn, thtat you enjoyed your time with us, especially in regards to the helpfulness of our staff and the comfort of your room. We were proud to share this with the entire Team. We hope to see you again soon. With best regards RAIK LANG Rooms Division Manager
The welness needs a bigger space for the gym equipment are few and no barbells seen so far. And when i hang a no roomm service sign at the door, still somebidy go inside
Dear guest thank you very much for sharing your feedback with us. In the past we did have barbells in our gym, but have been regularly confronted with feedback from the rooms below the gym, that there is a lot of noise caused by barbells that have been dropped. Therefore we decided to take them out. Please accept our sincere apology for the inconvenience caused by entering the room even while the red card was hanging outside. This has been discussed with our Housekeeping team already to avoid such in future. We hope, that the experienced has not clouded your time in Vienna entirely and we are looking forward to see you again soon to make it right. With best regards RAIK LANG Rooms Division Manager
Wonderfull. Everything was as I expected. Will recommend it.
Super Lage für Kongresse im Austria Center, U - Bahn Station direkt gegenüber, für 4 Sterne superior leider etwas spärlich eingerichtet, keine Bodylotion( besonders ärgerlich) keine Hotelslipper, Bademantel oder Ähnliches. Nette Rezeption. Für den Preis 159€/ Nacht ohne Frühstück Einzelzimmer in der Lage( Donaucity und nicht Innenstadt)hätte ich etwas mehr Komfort erwartet.
Lieber Gast vielen Dank für die Zeit, welche Sie in Ihr Feedback investiert haben. Es freut uns sehr, dass speziell die gute Lage zum Kongress Center und die Freundlichkeit unserer Mitarbeiter an der Rezeption einen positiven Einfluss auf Ihre Zeit hatten. Gerne stellen wir allen unseren Gästen auf Anfrage und kostenfrei Bademantel und Slippers zur Verfügung. Auch in Bezug auf eine Bodylotion unterstützen unsere Kollegen an der Rezeption sehr gern. Wir hoffen, dies hat Ihre Zeit bei uns nicht zu sehr getrübt und wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen RAIK LANG Rooms Division Manager
Very good breakfast. Room is clean. Check out was awful, 30 minutes wait...
Dear guest thank you very much for sharing your feedback with us. We are glad to learn, that our rich breakfast buffet and the cleanliness of the rooms had a positive impact on your stay. Nevertheless we apologise for the waiting time during check out. Please rest assured that this does not reflect the standard we want to deliver and we will do our utmost to avoid such in future. We hope to see you again to make it right. With best regards RAIK LANG Rooms Division Manager
Good place to stay with decent breakfast
Dear guest, thank you very much for choosing our hotel for your last stay in Vienna and for writing us a feedback. We hope we will see you again soon, to convince you of our best possible service. Kindest regards, Your ARCOTEL Kaiserwasser Team
Wonderful stay, great location, delicious breakfast buffet. The only reason I'm not rating a 5 is because the menu options were somewhat limited.
Dear guest, Thank you very much for your evaluation and your positive comments. We are very pleased to read that you spent a wonderful stay with us and were satisfied with the location and the breakfast. We are happy to pass on your suggestion regarding our menu to the management in order to improve this point and offer our guests a wider choice. Kindest regards, Your ARCOTEL Kaiserwasser Team
Very clean hotel and rooms. A 5 minute walk to the Austria Center Vienna and the Vienna International Center. There is a U1 stop within 2 minutes of the hotel and another U1 stop a bit further away that is also a Hop-On Hop-Off stop. Copa Beach is 1 stop away and the city center is about 5 stops away via U1 & S. Easy access from the airport via the excellent train system. I highly recommend the hotel and will stay there again when I'm in the area.
Dear guest, Thank you very much for your great feedback and your kind words. We are pleased that you enjoyed our excellent location. Without doubt we would be very happy if you would like to spend your next stay with us again. Kindest regards, Your ARCOTEL Kaiserwasser Team