Guest Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Kaiserwasser Vienna.

  • Hotel guest

    Customer rating:

    17-Jul-2018
    The room was perfect but due a mistake during reservation (from yourself or the travel agency, I don't know) we did not have the best welcome from your staff. In general, please tell them that a smile cost nothing to them.

  • Hotel guest

    Customer rating:

    1-Jul-2018
    Satisfying comfort, although lacking atmosphere. Too general, not really special except for a statue in the lobby. There is more available to distinquish !

  • Faramarz Parsa

    Customer rating:

    7-Jun-2018
    Absolute 5 rating for the staff, cleanness, comfort, closeness to metro ,ambiance and value. A 3 rating for the executive room (if it is in your package)

  • Vladimir Chugunov

    Customer rating:

    4-Jun-2018
    Dear Friends, I visited Vienna many times and for me is evident, that ARCOTEL Kaiserwasser Wien is one the best place to stay for people come to Vienna in order to take part in different arrangements in VIC. I stayed in ARCOTEL many times and will be glad to stay more and more. Thank you very much for hospitality and the highest level of comfort.

    • Hotel response

      Dear Vladimir Chugunov thank you very much for sharing your feedback with us and for your positive words in regards to your past stays with us. As words of motivation we also allowed us to share this with the entire team. It was a huge pleasure to welcome you again at the ARCOTEL Kaiserwasser Wien and we are looking forward already, to see you again soon. With best regards Your ARCOTEL Kaiserwasser Team

  • Katarzyna Wicher-Zaremba

    Customer rating:

    4-Jun-2018
    I like the possibility to eat outside, good hours of check in and especially check out.

  • Hotel guest

    Customer rating:

    3-Jun-2018
    Very professional staff. Perfect location. Very good wifi.

  • Kobi Sharon

    Customer rating:

    28-May-2018
    It was a good stay- 3 comments for improvement: - Quality of the liquid soap & shampoo- quite low -I didn't like the fact the the bathroom had no door, just a curtin. -Business Lounge food- need improvement

    • Hotel response

      Dear Kobi Sharon thank you very much for sharing your feedback with us. We are very glad that you had a good time with us and we are thankful for your suggestions for improvements, which we definitely will take into consideration. We hope that we will have the chance to welcome you again with us in the near future. With best regards Your ARCOTEL Kaiserwasser Team

  • Hotel guest

    Customer rating:

    14-May-2018
    Nice, clean, well situated hotel. Wonderful breakfast and polite personnel.

  • Hotel guest

    Customer rating:

    24-Mar-2018
    Great stay, excellent value for the money!

  • Hotel guest

    Customer rating:

    22-Mar-2018
    very mice breakfast and comfortable beds