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it was a great experience whiles staying there. the pick up from the airport was timely as well. the only thing I would say was missing was night activity. maybe some program line up could be added to entertain guests as they spend the night there. thanks
Dear Mr Marmon-Halm thank you very much for the feedback about your recent stay. We are more than happy to learn, that your time with us was such a great experience. It was a pleasure to share this with the entire team. As passionted hosts we are always open for new ideas to improve our self. Therefore please feel free to let us know which kind of night activities you have thought about and we will discuss this with our management team. Of course we we have to take into consideration, that there are many guests attending conferences and meeting and therefore looking for a rest to be prepared for the next business day. For this reason it is quite difficult for every hotelier to find the perfect average between entertainment und relexation. We hope the see you again with us in the near future. With best regards RAIK LANG Front Office Manager
ARCOTEL is wonderfull. Service is fine! Keep going!
Dear Mrs Kultysheva thank you very much for your positve words in regards to your recent stay with us. This is a proof for us, that we are in the right way and we will definitely "keep going". It would be a pleasure to see you again with us soon. With best regards RAIK LANG Front Office Manager
A great hotel close to the Austria conference centre. The rooms were beautifully clean and the executive lounge with snacks and drinks was a real bonus. The printer didn't work. It is a pity a small bar of soap is not provided. I bring my own (from the Holiday Inn) and it makes all the difference. The breakfast was very good. The second free drink promotion was misleading. My colleague had water and I had a small beer. Yet the second drink was not free. Perhaps I should have brought my magnifying glass to read the small print. Thank you for a great stay.
it mas a great stay at ARCOTEL Kaiserwasser at Vien. The location is good, close to the U station. A very kind staff and very good service, the rooms are comfortable and clean. the breakfast is rich .
Excellent stay, great service, nice room!
Dear Nr Wilkinson Thank you very much for your feedback. We are more than happy, that you had a great time with us and we are looking forward to see you again soon. With best regards RAIK LANG Front Office Manager
To much red in the rooms and everywhere in the hotel. But no other complaints, great hotel! Congratulations.
Dear Mr Luis thank you very much for your great feedback. Even if we regret, that the design of the hotels interior has not met your expectations, we are happy that you had a great time with us. We are looking forward to see you again soon. With best regards RAIK LANG Front Office Manager
I booked the hotel due to the proximity to the VIC & also after reading comments of guests. I was there to attend the EACTS meeting. Very close to metro. Room was comfortable. Service was good. Breakfast was good. I'm from Sri Lanka & visited your lovely city for the first time. Nothing to complain. Had a nice stay in your hotel. Thank you.
There were two young ladies in particular that I wish to acknowledge for their efficiency, friendliness and courtesy, Analena Comfort and Ruth Martinu. These women are valuable assets to your organization. Also, there was a gentleman who was an excellent bartender, made me the best bloody mary I have had in a long time! Lastly, the young servers in the hotel's restaurant were especially courteous and tremendously friendly and welcoming. Everyone made a great impression and made me and my family feel secure and comfortable. This is essential when traveling to an unknown country, especially when you are an 83 year old man like me.
Dear Mr Santos-Ramos Thank you very much for the time invested in your feedback and for your recommendation. Our staff is the flagship of the hotel, therefore we are more than proud that our colleagues made you stay a special one, especially our team member at the Reception and in our Restaurant & Bar. It was a huge pleasure to share your positve words with the entire team as it is also a proof, that we are on the right way. We hope to see you again with us soon. RAIK LANG Front Office Manager
Everything was right. I suggest it. Good position nearby Congress center and metro just very close to the hotel. I suggest it