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Wonderfull. Everything was as I expected. Will recommend it.
Super Lage für Kongresse im Austria Center, U - Bahn Station direkt gegenüber, für 4 Sterne superior leider etwas spärlich eingerichtet, keine Bodylotion( besonders ärgerlich) keine Hotelslipper, Bademantel oder Ähnliches. Nette Rezeption. Für den Preis 159€/ Nacht ohne Frühstück Einzelzimmer in der Lage( Donaucity und nicht Innenstadt)hätte ich etwas mehr Komfort erwartet.
Lieber Gast vielen Dank für die Zeit, welche Sie in Ihr Feedback investiert haben. Es freut uns sehr, dass speziell die gute Lage zum Kongress Center und die Freundlichkeit unserer Mitarbeiter an der Rezeption einen positiven Einfluss auf Ihre Zeit hatten. Gerne stellen wir allen unseren Gästen auf Anfrage und kostenfrei Bademantel und Slippers zur Verfügung. Auch in Bezug auf eine Bodylotion unterstützen unsere Kollegen an der Rezeption sehr gern. Wir hoffen, dies hat Ihre Zeit bei uns nicht zu sehr getrübt und wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen RAIK LANG Rooms Division Manager
Very good breakfast. Room is clean. Check out was awful, 30 minutes wait...
Dear guest thank you very much for sharing your feedback with us. We are glad to learn, that our rich breakfast buffet and the cleanliness of the rooms had a positive impact on your stay. Nevertheless we apologise for the waiting time during check out. Please rest assured that this does not reflect the standard we want to deliver and we will do our utmost to avoid such in future. We hope to see you again to make it right. With best regards RAIK LANG Rooms Division Manager
Good place to stay with decent breakfast
Dear guest, thank you very much for choosing our hotel for your last stay in Vienna and for writing us a feedback. We hope we will see you again soon, to convince you of our best possible service. Kindest regards, Your ARCOTEL Kaiserwasser Team
Wonderful stay, great location, delicious breakfast buffet. The only reason I'm not rating a 5 is because the menu options were somewhat limited.
Dear guest, Thank you very much for your evaluation and your positive comments. We are very pleased to read that you spent a wonderful stay with us and were satisfied with the location and the breakfast. We are happy to pass on your suggestion regarding our menu to the management in order to improve this point and offer our guests a wider choice. Kindest regards, Your ARCOTEL Kaiserwasser Team
Very clean hotel and rooms. A 5 minute walk to the Austria Center Vienna and the Vienna International Center. There is a U1 stop within 2 minutes of the hotel and another U1 stop a bit further away that is also a Hop-On Hop-Off stop. Copa Beach is 1 stop away and the city center is about 5 stops away via U1 & S. Easy access from the airport via the excellent train system. I highly recommend the hotel and will stay there again when I'm in the area.
Dear guest, Thank you very much for your great feedback and your kind words. We are pleased that you enjoyed our excellent location. Without doubt we would be very happy if you would like to spend your next stay with us again. Kindest regards, Your ARCOTEL Kaiserwasser Team
Lovely hotel, well appointed, clean, efficient and friend staff. Excellent location / price point. Out of the city so its less expensive, but right on the metro line so that getting into town is very fast.
Dear guest, We are very pleased that you rated your last stay in our hotel so highly. We are happy to share your friendly words with all departments. We hope to welcome you again soon and thank you for your opinion. Your ARCOTEL Kaiserwasser Team
The hotel was good but not more. 1. The cleaning was ok, but could be better a) Some amenities were not fixed each day: clean cup, garbage collection, coffe,... b) I was out of soap and took 3 time till refilled 2) There was an error on my billing (fixed at checkout) 3) Phone was difficult to operate. E.g. calling the reception 4) No real coffee machine in the room.
Dear guest, thank you very much for taking the time to share a feedback with us after your stay at ARCOTEL Kaiserwasser. We regret that your time spent with us was not to your complete satisfaction. We have forwarded your comments regarding the room cleaning to our Housekeeping and are working to improve our quality. We would be delighted if you could give us a second chance and perhaps visit us again on your next trip to Vienna. If you prefer an espresso coffee machine in your room, we recommend booking a room from the Junior Suite category or higher. Kindest regards, Your ARCOTEL Kaiserwasser Team
I was satisfied with my stay... the service was excellent.
Very clean and neat rooms. Super professional service generally speaking and very kind staff at the reception area :o)
Dear guest thank you very much for sharing your feedback with us. We are more than proud to learn, that especially the friendliness of our staff made your stay with us a special one. It was a huge pleasure to share this with the entire team. We hope to you again soon. With best regards RAIK LANG Rooms Division Manager