Marina Appiah

12-Feb-2019
On showing up at the hotel, I was told by the officer who received me that I had not included breakfast in my booking - I later on got a call that evening to say that it was a mistake. I also learned on my checking out that I had paid to have access to the bar in my room - but given what I had been told on the first night, I assumed I will have to pay for eating or drinking anything from the mini bar. I only found out that it was not so when I was checking out. I was hugely disappointed that staff fail to fully inform guest what their entitlements are.

• 

  Hotel response

  Dear guest thank you very much for you honest Feedback. We are very sorry that you experienced such a lack of communication during your stay and while checking in. Please rest assured, that this does not reflect the standard we want to deliver. In order to avoid such in future, we have already set further action and training sessions for our team. We also like to assure you that we will do out utmost to make it right next time. We hope that this has not completely clouded your time with as and we are looking Forward to see you again soon. With best regards RAIK LANG Rooms Division Manager

Hotel guest

10-Feb-2019
great breakfast, bed not very comfortable, probably too old.

Hotel guest

30-Jan-2019
The hotel provides a comfortable ambience, rooms are spacious and well equipped, all personnel were professional and attentive. We enjoyed the restaurant/bar area and food, waiters were great.

• 

  Hotel response

  Dear guest thank you very much for having taken the time to give us Feedback about your recent stay. It made us more than proud to learn, that your stay was such a great experience. Especially your positive words in regards to the friendliness and professinalism of our staff is proof for us, that we are on the right track. It would be a pleasure to see you again soon. With best regards from Vienna. RAIK LANG Rooms Division Manager

Hotel guest

29-Jan-2019
I had the Executive + package, which I really appreciated. As well, all the staff were very friendly, the room very nice. The bar staff were especially friendly and helpful. Great experience. Proximity to the Vienna International Center, where I had meetings, was very convenient as well. Great job. Thanks.

• 

  Hotel response

  Dear guest thank you very much for sharing your feedback with us. We are more than glad to learn, that especially our new Executive Plus package has made your stay more comfortable. Also your positive words in regards to the friendliness of our staff made us very proud and is proof for us, that we are on the right track. We are looking forward to see you again soon. With best regards RAIK LANG Rooms Division Manager

Hotel guest

21-Jan-2019
I would have preferred more towels. The number of towels went down over the days I stayed and when I left I had one hand towel and one shower towel.

• 

  Hotel response

  Dear guest thank you very much for sharing your feedback with us. We allowed to make a note in your guest profile for the next stay, that more towels will be placed in the room before your arrival. We hope, that this has not clouded your time with us and in Vienna and we are looking forward to see you again soon. With best regards RAIK LANG Rooms Divison Manager

Hotel guest

22-Dec-2018
Very comfortable and good quality.

James Larkin

2-Dec-2018
I like the new arrangements replacing the business lounge. Keep up the innovation.

• 

  Hotel response

  Dear Mr Larkin thank you very much for sharing your feedback with us. We are more than glad that you had the chance to take advantage of our new Executive Plus concept. Of course we will amend it step by step to further meet our guests needs. We hope to see you again in the near future. With best regards RAIK LANG Rooms Divison Manager

Hotel guest

25-Nov-2018
excellent service, clean and top staff

• 

  Hotel response

  Dear Mr Burgelman thank you very much for your positve words in regards to your recent stay. It is a pleasure to learn, that you a great time and we are looking forward to see you again soon. With best regards RAIK LANG Rooms Division Manager

COSTIN CIOCIOI

25-Nov-2018
Everything was excellent from staff and food to cleanliness and pleasant atmosphere. It would be 10 for Bar! Thanks for everything!

• 

  Hotel response

  Dear Costin Ciocioi thank you very much for sharing your Feedback with us. We are more then happy about, that you had an excellent stay with us. Especially your positive words in regards to our team members and the cleanliness in the Hotel made us proud and have been shared with the entire team as motivation. It would be a pleasure, to welcome you with us again in the near future. With best regards RAIK LANG Room Division Manager

Hotel guest

12-Nov-2018
The stay was great, but I am very dissatisfied that the payment is drawn AND the same amount also reserved, which mean I have no money to use and couldn't even buy a sandwich at the airport.