• Rigoberto Santos-Ramos

    Customer rating:

    22-Sep-2017
    There were two young ladies in particular that I wish to acknowledge for their efficiency, friendliness and courtesy, Analena Comfort and Ruth Martinu. These women are valuable assets to your organization. Also, there was a gentleman who was an excellent bartender, made me the best bloody mary I have had in a long time! Lastly, the young servers in the hotel's restaurant were especially courteous and tremendously friendly and welcoming. Everyone made a great impression and made me and my family feel secure and comfortable. This is essential when traveling to an unknown country, especially when you are an 83 year old man like me.

    • Hotel response

      Dear Mr Santos-Ramos Thank you very much for the time invested in your feedback and for your recommendation. Our staff is the flagship of the hotel, therefore we are more than proud that our colleagues made you stay a special one, especially our team member at the Reception and in our Restaurant & Bar. It was a huge pleasure to share your positve words with the entire team as it is also a proof, that we are on the right way. We hope to see you again with us soon. RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    21-Sep-2017
    Everything was right. I suggest it. Good position nearby Congress center and metro just very close to the hotel. I suggest it

  • John W Clark

    Customer rating:

    11-Sep-2017
    My expectations were high and were exceeded. We had never been in Vienna and was our first stay in Europe (live in USA). The staff was extremely helpful in answering out questions about places to see and how to use mass transportation. Would stay there again and highly recommend it to others.

    • Hotel response

      Dear Mr Clark Thank you very much for the time invested in your feedback and for your recommendation. It is a pleasure to learn, that you had a great time with us, especially in regards to the helpfulness and friendliness of our staff. We have been very glad to share this with the entire team. We hope to see you again soon. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    4-Sep-2017
    The plastic sheet under the sheet was really uncomfy!

  • Lamis Kabalan

    Customer rating:

    14-Aug-2017
    Enjoyed my stay

  • Hotel guest

    Customer rating:

    10-Aug-2017
    Reception staff polite and efficient.

    • Hotel response

      Dear Mrs Diaz Salazar Thank you very much for sharing your feedback with us. We are very proud about your positive words in regards to the friendliness of our Front Desk staff. This is a proof for us that we are on the right way and it was a pleasure to share this with the entire team. We hope to you again soon. With best regards RAIK LANG Front Office Manager

  • Kirsten Allen

    Customer rating:

    31-Jul-2017
    Best Staff at the front Desk

    • Hotel response

      Dear Mrs Allen Thank you very much for sharing your feedback with us. We are very proud about your positive words in regards to the friendliness of our Front Desk staff. This is a proof for us that we are on the right way and it was a pleasure to share this with the entire team. We hope to you again soon. With best regards RAIK LANG Front Office Manager

  • Dalma Demeter

    Customer rating:

    14-Jul-2017
    Clean, comfortable rooms, and very pleasant saunas, kind and helpful staff. Location is ideal for those attending events at the UN. A few observations to help future guests: I suggest providing a 'warning' at the time of booking or in the room descriptions that rooms on the street side can be uncomfortably noisy from the heavy traffic. Also, check with staff to ensure daily replenishment of the complimentary coffee, tea and milk supplies, as most days during my nine days stay I had to ask separately to receive any. The apples regularly provided were a really nice gesture, and a pleasant snack in the summer heat. Overall a pleasant place that I would warmly recommend to anyone.

    • Hotel response

      Dear Dalma Demeter Thank you very much for sharing your feedback with us. We are more than glad to learn, that you had a pleasant time with us. Especially your positive words in regards to the frinedliness of our staff and the comfort and cleanliness of our rooms. It made us proud to share this with the entire team. Also we like to thank you for your suggestions to further improve our service. We will definitely take them to the next Management Meeting to further discuss their implementation. We are looking forward to see you again soon. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    27-Jun-2017
    Very conveniently located - for those, whose business is related to Vienna International Center and similar institutions. Excellent breakfasts. On the other hand: somemechanical problem with shower and uncomfortable pillows

    • Hotel response

      Dear Mr Batsanov Thank you very much for sharing your feedback with us. It was a pleasure to learn, that the convenient location of our hotel and our rich breakfast have had a positive impact on your stay. Please accept our apology for the technical problems with your shower. Those have been fixed already. Also we are already replacing our old pillows with completely new ones with a different material. We hope that this has not clouded your time with us and we are looking forward to your next stay. With best regards RAIK LANG Front Office Manager

  • Morris Teubal

    Customer rating:

    13-Jun-2017
    The hotel was confortable and agreeable, and your staff was very helpful. It was an almost optimum fit to what I needed, Au Revoir! Morris Teubal

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