Comfortable and clean room, excellent breakfast.
Dear Mr. Ziglio, firt of all we would like to thank you for your interest in ARCOTEL Kaiserwasser and for your positive feddback. We remain at your service for any future queries and we look forward to seeing you again hier in Vienna. Cristina Gabriela Steck Front Office Supervisor
Nice welcome, very good breakfast, clean rooms!
Dear Mr. Asselman, first of all we would like to express our sincere thanks for your interest in ARCOTEL Kaiserwasser and for sharing your positive feedback with us. We look forward to being of service to you again in the near future. Kindest regards, Cristina Gabriela Steck Front Office Supervisor
On showing up at the hotel, I was told by the officer who received me that I had not included breakfast in my booking - I later on got a call that evening to say that it was a mistake. I also learned on my checking out that I had paid to have access to the bar in my room - but given what I had been told on the first night, I assumed I will have to pay for eating or drinking anything from the mini bar. I only found out that it was not so when I was checking out. I was hugely disappointed that staff fail to fully inform guest what their entitlements are.
Dear guest thank you very much for you honest Feedback. We are very sorry that you experienced such a lack of communication during your stay and while checking in. Please rest assured, that this does not reflect the standard we want to deliver. In order to avoid such in future, we have already set further action and training sessions for our team. We also like to assure you that we will do out utmost to make it right next time. We hope that this has not completely clouded your time with as and we are looking Forward to see you again soon. With best regards RAIK LANG Rooms Division Manager
great breakfast, bed not very comfortable, probably too old.
Dear Mrs. Alessi, we would like to expres our sincere thanks for choosing ARCOTEL Kaiserwasser and for sharing your feedback with us. We regret to read that our beds didn't meet your expectations, but on the same time the fact that you enjoyed our sumptuous breakfast buffet, makes us very happy. We look forfard to being of service to you again in the near future. Kindest regards, CRISTINA G. STECK Front Office Supervisor
The hotel provides a comfortable ambience, rooms are spacious and well equipped, all personnel were professional and attentive. We enjoyed the restaurant/bar area and food, waiters were great.
Dear guest thank you very much for having taken the time to give us Feedback about your recent stay. It made us more than proud to learn, that your stay was such a great experience. Especially your positive words in regards to the friendliness and professinalism of our staff is proof for us, that we are on the right track. It would be a pleasure to see you again soon. With best regards from Vienna. RAIK LANG Rooms Division Manager
I had the Executive + package, which I really appreciated. As well, all the staff were very friendly, the room very nice. The bar staff were especially friendly and helpful. Great experience. Proximity to the Vienna International Center, where I had meetings, was very convenient as well. Great job. Thanks.
Dear guest thank you very much for sharing your feedback with us. We are more than glad to learn, that especially our new Executive Plus package has made your stay more comfortable. Also your positive words in regards to the friendliness of our staff made us very proud and is proof for us, that we are on the right track. We are looking forward to see you again soon. With best regards RAIK LANG Rooms Division Manager
I would have preferred more towels. The number of towels went down over the days I stayed and when I left I had one hand towel and one shower towel.
Dear guest thank you very much for sharing your feedback with us. We allowed to make a note in your guest profile for the next stay, that more towels will be placed in the room before your arrival. We hope, that this has not clouded your time with us and in Vienna and we are looking forward to see you again soon. With best regards RAIK LANG Rooms Divison Manager
Very comfortable and good quality.
I like the new arrangements replacing the business lounge. Keep up the innovation.
Dear Mr Larkin thank you very much for sharing your feedback with us. We are more than glad that you had the chance to take advantage of our new Executive Plus concept. Of course we will amend it step by step to further meet our guests needs. We hope to see you again in the near future. With best regards RAIK LANG Rooms Divison Manager
excellent service, clean and top staff
Dear Mr Burgelman thank you very much for your positve words in regards to your recent stay. It is a pleasure to learn, that you a great time and we are looking forward to see you again soon. With best regards RAIK LANG Rooms Division Manager
1 night with garage and breakfast buffet
Your stay in Vienna: 2 nights incl. ticket for public transport and breakfast.
Take your time and save 10% from the 3rd night inclusive breakfast.
Book your family room for up to 4 persons inclusive breakfast.
You'll be saving from the 2nd night
Enjoy your weekend stay from Friday to Sunday inclusive breakfast.
Save up with the additional garage benefit