• Primo Angelo San Juan

    Customer rating:

    8-Jul-2019
    I was satisfied with my stay... the service was excellent.

  • Hotel guest

    Customer rating:

    8-Jul-2019
    Very clean and neat rooms. Super professional service generally speaking and very kind staff at the reception area :o)

    • Hotel response

      Dear guest thank you very much for sharing your feedback with us. We are more than proud to learn, that especially the friendliness of our staff made your stay with us a special one. It was a huge pleasure to share this with the entire team. We hope to you again soon. With best regards RAIK LANG Rooms Division Manager

  • Hotel guest

    Customer rating:

    19-Jun-2019
    great hotel, service, location, everything!

  • Hotel guest

    Customer rating:

    17-Jun-2019
    Very good location, comfort and clean rooms and helpful staff. I will recommend the ART Hotel to my friends

    • Hotel response

      Dear guest thank you very much for sharing your feedback with us. We are more than proud, that especially our helpful staff and the cleanliness in our rooms have made your time with us a special one. We gladly shared this with our teams. We hope to see you again soon. With best regards RAIK LANG Rooms Division Manager

  • Hotel guest

    Customer rating:

    5-Jun-2019
    Overall the hotel was ok but quite below the expectations of a 4 star. Reception personell was not really polite and not helpful; the sauna, gym and spa are small and not at the level of any other 4*. Breakfast was average-low with brioches and bread not always fresh. No table service as well. Quite overpriced. On the positive side, the room was clean and the position was good.

    • Hotel response

      Dear guest thank you very much for sharing you feedback with us. We are very glad to learn, that the good location of the hotel and also the cleanliness of our rooms have had a positive impact on your stay. Nevertheless we deeply regret, that we stayed below your expectations in regards to the service experienced at our Reception and also in our Restaurant during the breakfast. Please rest assured, that this definitaly does not reflect the level of service we want to deliver as passionated hosts. We have discussed this within our management team already and also implemented futher actions to continousely improve our product and service. Even if we cannot undo the experienced, we hope that this has not completely clouded your time with us and we hope to see you again with us soon to make it right. With best regards RAIK LANG Rooms Division Manager

  • Hotel guest

    Customer rating:

    8-Mar-2019
    Comfortable and clean room, excellent breakfast.

    • Hotel response

      Dear Mr. Ziglio, firt of all we would like to thank you for your interest in ARCOTEL Kaiserwasser and for your positive feddback. We remain at your service for any future queries and we look forward to seeing you again hier in Vienna. Cristina Gabriela Steck Front Office Supervisor

  • Hotel guest

    Customer rating:

    25-Feb-2019
    Nice welcome, very good breakfast, clean rooms!

    • Hotel response

      Dear Mr. Asselman, first of all we would like to express our sincere thanks for your interest in ARCOTEL Kaiserwasser and for sharing your positive feedback with us. We look forward to being of service to you again in the near future. Kindest regards, Cristina Gabriela Steck Front Office Supervisor

  • Marina Appiah

    Customer rating:

    12-Feb-2019
    On showing up at the hotel, I was told by the officer who received me that I had not included breakfast in my booking - I later on got a call that evening to say that it was a mistake. I also learned on my checking out that I had paid to have access to the bar in my room - but given what I had been told on the first night, I assumed I will have to pay for eating or drinking anything from the mini bar. I only found out that it was not so when I was checking out. I was hugely disappointed that staff fail to fully inform guest what their entitlements are.

    • Hotel response

      Dear guest thank you very much for you honest Feedback. We are very sorry that you experienced such a lack of communication during your stay and while checking in. Please rest assured, that this does not reflect the standard we want to deliver. In order to avoid such in future, we have already set further action and training sessions for our team. We also like to assure you that we will do out utmost to make it right next time. We hope that this has not completely clouded your time with as and we are looking Forward to see you again soon. With best regards RAIK LANG Rooms Division Manager

  • Hotel guest

    Customer rating:

    10-Feb-2019
    great breakfast, bed not very comfortable, probably too old.

    • Hotel response

      Dear Mrs. Alessi, we would like to expres our sincere thanks for choosing ARCOTEL Kaiserwasser and for sharing your feedback with us. We regret to read that our beds didn't meet your expectations, but on the same time the fact that you enjoyed our sumptuous breakfast buffet, makes us very happy. We look forfard to being of service to you again in the near future. Kindest regards, CRISTINA G. STECK Front Office Supervisor

  • Hotel guest

    Customer rating:

    30-Jan-2019
    The hotel provides a comfortable ambience, rooms are spacious and well equipped, all personnel were professional and attentive. We enjoyed the restaurant/bar area and food, waiters were great.

    • Hotel response

      Dear guest thank you very much for having taken the time to give us Feedback about your recent stay. It made us more than proud to learn, that your stay was such a great experience. Especially your positive words in regards to the friendliness and professinalism of our staff is proof for us, that we are on the right track. It would be a pleasure to see you again soon. With best regards from Vienna. RAIK LANG Rooms Division Manager

Choose your offers and check the best price.

Dayuse Room: 10 a.m. – 5 p.m.

Dayuse Room: 10 a.m. – 5 p.m.

Book your dayuse room in Vienna.
From 64
Offer added
Select
Park, Sleep & Eat

Park, Sleep & Eat

1 night with garage and breakfast buffet

From 127
Offer added
Select
City Trip

City Trip

Your stay in Vienna: 2 nights  incl. ticket for public transport and breakfast.

From 109
Offer added
Select
Have a nice Long Stay

Have a nice Long Stay

Take your time and save 10% from the 3rd night inclusive breakfast.

From 91
Offer added
Select
Family Special

Family Special

Book your family room for up to 4 persons inclusive breakfast.

From 176
Offer added
Select
More for less

More for less

You'll be saving from the 2nd night

From 90
Offer added
Select
Weekend

Weekend

Enjoy your weekend stay from Friday to Sunday inclusive breakfast.

From 71
Offer added
Select
Park & Sleep

Park & Sleep

Save up with the additional garage benefit 

From 98
Offer added
Select

Here is your selection!

Dayuse Room: 10 a.m. – 5 p.m.
Park, Sleep & Eat
City Trip
Have a nice Long Stay
Family Special
More for less
Weekend
Park & Sleep