• Hotel guest

    Customer rating:

    16-Oct-2018
    No complaints at all.

  • Hotel guest

    Customer rating:

    21-Sep-2018
    The proximity to the Conference venue is excellent

  • Hotel guest

    Customer rating:

    13-Sep-2018
    the service in the UNO restaurant is too slow. 2,5 hours for a dinner with 5 people! you need to affer more solid pillows in the rooms. actual pillows are too soft and semi empty

    • Hotel response

      Dear guest, Thank you very much for sharing your feedback with us. We deeply regret that we failed to provide the passionated host experience we are so proud of, especially in regards to the service in our restaurant. Please rest assured, that this does not reflect the standard we are used to deliver and we have already discussed your feedback in our management team to set further actions and to avoid such experiences in future. We hope that this has not completely clouded your stay and we are looking forward to welcome you with us again to make it right. RAIK LANG Rooms Division Manager

  • Hotel guest

    Customer rating:

    4-Sep-2018
    Fine hotel, restaurant & bar at an excellent & convenient location for my business (Austria Center, U-bahn etc.). One suggestion: place a chair that provides back support in each room, or perhaps make it an option that could be easily requested. It would not need to be a fancy or expensive chair.

    • Hotel response

      Dear Mr Adams Thank you very much for sharing your feedback with us. We are very glad to learn, that you had a great time with at our ARCOTEL Kaiserwasser. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. Especially your positive words in regards to the good location of the hotel and the excellence of our restaurant and bar made us proud. Your feedback in regards to the chair in the room will also be discussed within our management team to further improve our product. We hope to welcome you again with us in the near future. With best regards RAIK LANG Rooms Division Manager

  • Hotel guest

    Customer rating:

    26-Aug-2018
    I liked the “give bees a chance” strategy. The room was fine and quiet. The breakfast was good. So was the coffee.

  • Hotel guest

    Customer rating:

    17-Jul-2018
    The room was perfect but due a mistake during reservation (from yourself or the travel agency, I don't know) we did not have the best welcome from your staff. In general, please tell them that a smile cost nothing to them.

  • Hotel guest

    Customer rating:

    1-Jul-2018
    Satisfying comfort, although lacking atmosphere. Too general, not really special except for a statue in the lobby. There is more available to distinquish !

  • Faramarz Parsa

    Customer rating:

    7-Jun-2018
    Absolute 5 rating for the staff, cleanness, comfort, closeness to metro ,ambiance and value. A 3 rating for the executive room (if it is in your package)

  • Vladimir Chugunov

    Customer rating:

    4-Jun-2018
    Dear Friends, I visited Vienna many times and for me is evident, that ARCOTEL Kaiserwasser Wien is one the best place to stay for people come to Vienna in order to take part in different arrangements in VIC. I stayed in ARCOTEL many times and will be glad to stay more and more. Thank you very much for hospitality and the highest level of comfort.

    • Hotel response

      Dear Vladimir Chugunov thank you very much for sharing your feedback with us and for your positive words in regards to your past stays with us. As words of motivation we also allowed us to share this with the entire team. It was a huge pleasure to welcome you again at the ARCOTEL Kaiserwasser Wien and we are looking forward already, to see you again soon. With best regards Your ARCOTEL Kaiserwasser Team

  • Katarzyna Wicher-Zaremba

    Customer rating:

    4-Jun-2018
    I like the possibility to eat outside, good hours of check in and especially check out.

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An imperial New Year's Eve
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