Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL John F Berlin.

  • Hotel guest

    Customer rating:

    7-Jan-2020
    Was very happy to have vegan cheese, falafel, etc. at breakfast as that was specifically why we booked. Cleaning and state of furniture were quite good. Staff very friendly and natural. Only issue is that I didn’t understand the invoice for 3 people sharing a room and nor did two staff on reception, so I checked my online booking on check-in and got a wrong answer about one cost and had some hassle checking out until a third staff member shed some light. A fee for an extra adult related to the breakfast for included in the rate and the second adult and not a charge for the child using the sofa bed (extra children are free and I didn’t understand that the basic charge for a double room with sofa bed only covers one adult when booking a rate with breakfast. I understand now but it’s really not clear and the website and booking confirmations should not be so confusing that even staff don’t know what extra charges are for.

    • Hotel response

      Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank

  • Hotel guest

    Customer rating:

    3-Jan-2020
    Very good stay. Nice and very clean room.

    • Hotel response

      Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, SASCHA BLANK

  • Hotel guest

    Customer rating:

    2-Jan-2020
    Excellent breakfast, with every kind of food you could desire; beautiful, comfortable and very quiet room, just a bit of unpleasant smell from the drain of the bathroom

    • Hotel response

      Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, SASCHA BLANK

  • Hotel guest

    Customer rating:

    21-Dec-2019
    Lovely staff, lovely hotel and we really enjoyed staying here for the 4th time!

    • Hotel response

      Dear Deirdre, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. best regards, Sascha Blank

  • Hotel guest

    Customer rating:

    27-Nov-2019
    Enige minpunt vonden wij het moeten douchen in bad, spekglad en een uitglijder zo gemaakt.

    • Hotel response

      Dear guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. best regards Sascha Blank

  • Hotel guest

    Customer rating:

    22-Nov-2019
    Nice hotel, located in the centre of Berlin, with a very friendly staff.

    • Hotel response

      Dear Steven, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Many regards, Sascha Blank

  • Hotel guest

    Customer rating:

    16-Nov-2019
    It was really helpful service and very kind reception.

    • Hotel response

      Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sascha Blank

  • Suzanne O'Carroll

    Customer rating:

    31-Oct-2019
    Lovely hotel. The reception staff were welcoming and helpful. The room was comfortable, quiet and clean. The buffet breakfast was really good, excellent quality. The location was perfect for our sightseeing. And the 15% off coupon for the restaurant was a nice touch which we used. All around a good place to stay. Just one suggestion, not for publishing - the menu could be a bit simpler. We had dinner in the restaurant one evening together with my sister and her son. My sister and I thought we ordered the same thing, salmon for around €15. We must have been confused by the choices, we ended up with one of the salmon dishes costing €29. But it is a very small niggle in an otherwise lovely stay.

    • Hotel response

      Dear Suzanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Many regards, Sascha Blank

  • Hotel guest

    Customer rating:

    27-Oct-2019
    It was nice to sleep in Arcotel

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Sascha Blank

  • Hotel guest

    Customer rating:

    16-Oct-2019
    We are very pleased with the stay. Quiet and modern room good cleaning. Good breakfast.

    • Hotel response

      Dear Dan, thank you very much for sharing your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us - especially our breakfast buffet. We are looking forward to welcoming you again soon. best regards Sascha Blank