• susana martinez palli

    Customer rating:

    13-Feb-2019
    It was really a terrific and lovely stay , the best! Only we had problem with WiFi

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Christopher Hiller

  • Hotel guest

    Customer rating:

    7-Feb-2019
    Very good location and clean room. The staff was helpful and very friendly

    • Hotel response

      It is nice that you enjoyed your stay in Berlin and especially in our ARCOTEL John F and hope to see you again soon Yours sincerely Christopher Hiller

  • Daisy Vivian Ariza Molina

    Customer rating:

    7-Feb-2019
    Me and my husband reserved a quiet room for a long weekend and we were very happy with the hotel accommodations. The room was clean and quiet as requested. The breakfast room offered a lot of options for every taste. Only thing I didn't like was the fruit salad. It was super bitter, too much grapefruit. The personal was engaging and helpful.

    • Hotel response

      Thank you for the very good rating you have given our hotel. It's great that you enjoyed our stay at the ARCOTEL John F and we convinced you with our service. We look forward to welcoming you back soon! Yours sincerely Christopher Hiller

  • Hotel guest

    Customer rating:

    30-Jan-2019
    Good hotel, good location, excellent transport links, good service-cleaning and friendly staff: Very good hotel.

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Christopher Hiller

  • Ronald Klein

    Customer rating:

    24-Jan-2019
    The staff was extremely friendly and helpful. The room was very quiet and comfortable. It would be nice to have some body lotion, but otherwise the stay was perfect. I would definitely stay at your hotel again.

    • Hotel response

      Dear guest, Thank you very much for your kind words - we were very happy about it. We will gladly forward them to our team. It is nice to hear that you have felt comfortable with us - please honor us again soon! Yours sincerely Christopher Hiller

  • Hotel guest

    Customer rating:

    23-Jan-2019
    elegant hotel, spacy rooms, LOVED the apples in reception and room, friendly staff, good atmosphere, elegant lounch

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Christopher Hiller

  • Hotel guest

    Customer rating:

    15-Jan-2019
    The location is around 15 minutes walk from the main attractions. The hotel was clean and accommodating. The sauna and fitness room is a great and free! The staff are very helpful.We would be glad to visit again!

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Christopher Hiller

  • Hotel guest

    Customer rating:

    8-Jan-2019
    We really enjoyed our stay but would have loved a jug and coffee/tea making gear as standard.

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Christopher Hiller

  • Hotel guest

    Customer rating:

    8-Jan-2019
    I requested a quiet room and got that but it was near the service lift and very noisy and small. I managed to have the room changed. This room was exactly the same as the comfort room a family member was in. We had paid for a superior room. On check out i mentioned thisand it appears the only difference is supply of bathrobes and slippers so don't bother. I didn't have these. However this was acknowledged as a problem so thank you to staff for refunding me the difference. Little things like chipped glasses at the bar and at breakfast are disappointing in a hotel of this standard. Pretzles offered one night but not the next, are they given pout at the whim of staff! Breakfast was excellent, great choice. Great location and especially for new years eve. The refund certainly improved my review but we stayed here because pour previous stay was great. Not sure i would return however.

    • Hotel response

      Dear Guest, Thank you for taking the time to rate your stay with us. We strive for 100% satisfaction and your feedback is very important to us. I am very sorry that we do not fully meet your expectations. I apologize and assure you that I will personally track the matter with my responsible team. I hope you still give us the opportunity to be convinced of our service. Yours sincerely, Christopher Hiller Front Office Manager

  • Jorge S. Meckier

    Customer rating:

    28-Dec-2018
    Hola, les doy un puntaje de 4.5 puntos . La habitación muy cómoda y muy buen desayuno' por la mañana. El hotel está muy bien ubicado en el centro de Berlin y es una gran comodidad. Tuve problemas con la conección del Internet . Jorge

    • Hotel response

      Dear Guest Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL John F Berlin. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Christopher Hiller

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