Guest Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Donauzentrum Vienna.

  • Hotel guest

    Customer rating:

    7-Dec-2018
    I wish to see a mini bar installed in rooms.

  • SHOAB SHAH

    Customer rating:

    5-Dec-2018
    The hotel is nice and comfortable. Breakfast was also good. However, please provide drinking water in the room so that guests do not have to go to the lobby. The staff was helpful but they refused to give me the IAEA/UN room rate due a minor misunderstanding of booking through the hotel website (requesting IAEA/UN rate in Special Requests) instead of first sending them an email, which I did a day after confirming my reservation.

    • Hotel response

      Dear Guest, thank you very much for sharing your feedback with us. We are very glad to hear that you were satisfied with our breakfast, our friendly, helpful stuff and comfort in our hotel. The tap water in Austria is very clear and very good, so it is possible to drink water from the tap in the room as well. We are very sorry for this troubles with the special rate. It is possible to reserve special rates via e-mail or telephone, but unfortunately not via our website. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Alexander Carvajal

    Customer rating:

    2-Dec-2018
    Very Nice ample rooms, Clean! and good location

  • Hotel guest

    Customer rating:

    2-Nov-2018
    Great hotel, nice staff. Parking right under the hotel is super. Excellent spacious room, super bathroom, good internet and very good bed. Location near the busstop and U-bahn is perfect. However, breakfast is disapointing.Why is the bar, loungeroom and restaurant integrated...? Low chairs, low tables, rocking chairs are not suitable for enjoying your breakfast. And what does a table football game in a restaurant..? Nearly every morning there was an shortage of bread, meats, cheese, fruitsalad, scrambled egg etc. etc. the replenishment took too long..

    • Hotel response

      Dear Mr. Schaap thank you for sharing your feedback with us. We are pleased to hear that you had a wonderful stay. At the same time we are saddened to hear that we could not fully meet your expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    1-Aug-2018
    Excelent hotel, very clean. Great service. Close to highway, close to metro station. Nice parking places in a garage. Highly recomended.

    • Hotel response

      Dear Marjan Šprajc, thank you for taking the time to tell us about your recent stay. We are thrilled that you had such an amazing time here. We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum

  • Ivana Biljuric-Martinovc

    Customer rating:

    7-Jul-2018
    Very comfortable and well-organized hotel, everything was perfect! I definitely recommend it!

    • Hotel response

      Dear Ivana, We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We are very glad to welcome you again very soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • margaret fitch

    Customer rating:

    3-Jul-2018
    I was thoroughly delighted with my stay at the ARCOTEL Donauzentrum Wien. The staff were all very friendly and helpful with any of my questions and requests for assistance. I loved the decorations and ambiance. The room was most comfortable and had all the amenities I needed. And we were right on the Metro line - it was easy to travel anywhere in the city.

    • Hotel response

      Dear Margaret, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to know that we have met your expectation with our style, friendly stuff and with the comfort in our hotel. This is a proof for us that we are on the right way. We are looking forward to welcome you again with us very soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Đani Kosor

    Customer rating:

    1-Jul-2018
    Everything was awsome; clean and perfectly prepared except the breakfast that was quite poor.

    • Hotel response

      Dear Dani, thank you very much for sharing your feedback with us. We are very glad to know that you were very satisfied with your stay with us. We very regret that our breakfast wasn’t as you expected. We hope that you will give us a chance to welcome you again and to show us from our best side. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Joann Resong Tarkong

    Customer rating:

    13-Jun-2018
    It was my first visit for work to Vienna and stay at Arcotel Donauzentrum Wien I am extremely grateful for your services with your hotels reservation and customer services before my arrival especially arranging my hotel pick and departure. That was excellent. Overall my stay from June 3 to 9th, 2018 was comfortable,pleasant and the staffs from front desk were attentive, very helpful and great. The restaurant breakfast enjoyable and rooms very comfortable. I know now where to stay when in Vienna, Austria! Than you so much!

    • Hotel response

      Dear Guest, Thank you very much for the time invested in your feedback and for your recommendation. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to our friendly stuff and comfortable rooms of our hotel. We are looking forward to welcome you very soon with us again. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Hotel guest

    Customer rating:

    12-May-2018
    Everything was fine, I enjoyed staying in the hotel, the only thing I missed was a small fridge and minibar.

    • Hotel response

      Dear Gergely Nagy, thank you for taking the time to tell us about your recent stay. We are glad that you enjoyed your time here. A survey with all guests staying in our hotel has shown, that the fridge in the room has not been used most of the time. Therefore and for the environment, the minibars have been removed out the rooms. We hope to welcome you back here very soon! Best regards, Your ARCOTEL Donauzentrum Team