Guest Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Donauzentrum Vienna.

  • Hotel guest

    Customer rating:

    12-Sep-2019
    It was a great stay...I want to COMMEND GABRIELLA in the front office...She is exceptional, very kind and helpful and loads of laugher...a true asset for Arcotel!

    • Hotel response

      Dear Mr. Viljoen, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. Thank you very much for the nice words regarding Gabriella. We already shared this feedback with her. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    19-Aug-2019
    It could be better if there were also a drinking water service in the room.

    • Hotel response

      Dear Singh Harpreet, thank you for taking the time to tell us about your recent stay. We hope to welcome you back to our hotel very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Daniela Georgieva

    Customer rating:

    8-Aug-2019
    The hotel was very pleasant, good location, excellent breakfast, polite and helpful staff, especially the first two receptionists we had contact with.

    • Hotel response

      Dear Ms. Georgieva, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very proud about your positive words in regards to the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    23-Jul-2019
    None , everything was within the expactations . Rudi A.

    • Hotel response

      Dear Mr. Aelbrecht, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are more than glad to learn, that you fully enjoyed your time with us. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    24-Jun-2019
    Everything very nice, maybe the breakfast could be better

    • Hotel response

      Dear Ms. Prazska, we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. In regards to the breakfast, we will talk to the service team so that everything will be perfect on your next stay. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    24-Jun-2019
    Hi! I would have rated this hotel at top rank 5, until my second breakfast. Probably lack of staff but the table were cleaned up too late (customers couldn't find table) and almost all sugar cans were empty. I have seen your staff putting the sugar can back in place without checking remaining content (i.e. empty). Please implement a better procedure for breakfast time and it will be perfect! Best wishes!

    • Hotel response

      Dear Ms. Brancour, thank you very much for sharing your feedback with us. We like to assure you that your feedback has our full attention and actions for further improvements have been taken already. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    3-Jun-2019
    Nice room Strange way in regards of reception/arrival Why no bacon at the breakfast? Water from the shower comes to easily outside the showercabin and onwards to the room carpet. Bad craftmanship...

    • Hotel response

      Dear Mr. Mølgaard, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very happy to learn, that you enjoyed your stay with us especially in regards to the comfort of our spacious rooms. We have immediately passed on the problem with the shower to the responsible department. Although we can not undo your experience, we would be very happy to welcome you back soon to revise the impression. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    14-May-2019
    everything is good, location, room cleaning, bed. However breakfast can be more varied with bacon and fried eggs

    • Hotel response

      Dear Mrs. SHOLPAN, thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay. At the same time we are saddened that we could not fully meet your expectations regarding our breakfast. We hope to welcome you back in the nearest future! Kind regards, Your ARCOTEL Donauzentrum Team

  • Vladimir Kostylev

    Customer rating:

    28-Apr-2019
    Very nice hotel!

    • Hotel response

      Dear Mr. Kostylev, Thank you very much for sharing your feedback with us. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    4-Apr-2019
    super comfy bed and pillow. efficient housekeeping services amd food service during breakfast.

    • Hotel response

      Dear Mr. Corpuz, we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team