Guest Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Donauzentrum Vienna.

  • Ivana Biljuric-Martinovc

    Customer rating:

    7-Jul-2018
    Very comfortable and well-organized hotel, everything was perfect! I definitely recommend it!

    • Hotel response

      Dear Ivana, We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We are very glad to welcome you again very soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • margaret fitch

    Customer rating:

    3-Jul-2018
    I was thoroughly delighted with my stay at the ARCOTEL Donauzentrum Wien. The staff were all very friendly and helpful with any of my questions and requests for assistance. I loved the decorations and ambiance. The room was most comfortable and had all the amenities I needed. And we were right on the Metro line - it was easy to travel anywhere in the city.

    • Hotel response

      Dear Margaret, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to know that we have met your expectation with our style, friendly stuff and with the comfort in our hotel. This is a proof for us that we are on the right way. We are looking forward to welcome you again with us very soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Đani Kosor

    Customer rating:

    1-Jul-2018
    Everything was awsome; clean and perfectly prepared except the breakfast that was quite poor.

    • Hotel response

      Dear Dani, thank you very much for sharing your feedback with us. We are very glad to know that you were very satisfied with your stay with us. We very regret that our breakfast wasn’t as you expected. We hope that you will give us a chance to welcome you again and to show us from our best side. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Joann Resong Tarkong

    Customer rating:

    13-Jun-2018
    It was my first visit for work to Vienna and stay at Arcotel Donauzentrum Wien I am extremely grateful for your services with your hotels reservation and customer services before my arrival especially arranging my hotel pick and departure. That was excellent. Overall my stay from June 3 to 9th, 2018 was comfortable,pleasant and the staffs from front desk were attentive, very helpful and great. The restaurant breakfast enjoyable and rooms very comfortable. I know now where to stay when in Vienna, Austria! Than you so much!

    • Hotel response

      Dear Guest, Thank you very much for the time invested in your feedback and for your recommendation. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to our friendly stuff and comfortable rooms of our hotel. We are looking forward to welcome you very soon with us again. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Hotel guest

    Customer rating:

    12-May-2018
    Everything was fine, I enjoyed staying in the hotel, the only thing I missed was a small fridge and minibar.

    • Hotel response

      Dear Gergely Nagy, thank you for taking the time to tell us about your recent stay. We are glad that you enjoyed your time here. A survey with all guests staying in our hotel has shown, that the fridge in the room has not been used most of the time. Therefore and for the environment, the minibars have been removed out the rooms. We hope to welcome you back here very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Leyang Lu

    Customer rating:

    16-Apr-2018
    very good

    • Hotel response

      Dear Leyang Lu, thank you for sharing your feedback with us. We are glad to hear that you had a pleasant stay! We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Sergey Peschanyy

    Customer rating:

    23-Mar-2018
    I lived in ARCOTEL on a business trip. I am very satisfied with the quality of the room and especially the hospitality of the staff.

    • Hotel response

      Dear Mr. Peschanyy, Thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn that you enjoyed your stay with us. Especially your positive feedback regarding our staff made us very proud. This is a proof for us that we are on the right way. We are looking forward to welcome you with us again soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Hotel guest

    Customer rating:

    14-Mar-2018
    I'm extremely happy with the hotel and if it happens to be in Vienna again I would definitely stay here

  • Stephanie Lyssens

    Customer rating:

    9-Jan-2018
    Nice and modern hotel! The temperature was sometimes to warm, but it's more a luxury problem. You can help the bees bij choosing no room service. This's a good idea. On the other hand the use of all those single use cups in the lobby is a waste for the environment. I had a great stay

    • Hotel response

      Dear Ms. Lyssens, thank you for taking the time to share your review with us. It fills us with joy to hear that you had a good time in Vienna. We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    14-Nov-2017
    Pleasant stay in a pleasant environment. Excellent staff as well as the services. Will be glad to return again. Thank you very much!

    • Hotel response

      Dear Vlastimil, Thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We are very proud about your positive words in regards to the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We are very glad to welcome you with again, soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien