Very good


It was a great stay...I want to COMMEND GABRIELLA in the front office...She is exceptional, very kind and helpful and loads of laugher...a true asset for Arcotel!

Hotel guest
12-Sep-2019


Hotel response


Dear Mr. Viljoen, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. Thank you very much for the nice words regarding Gabriella. We already shared this feedback with her. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Pleasant


It could be better if there were also a drinking water service in the room.

Hotel guest
19-Aug-2019


Hotel response


Dear Singh Harpreet, thank you for taking the time to tell us about your recent stay. We hope to welcome you back to our hotel very soon! Best regards, Your ARCOTEL Donauzentrum Team


Excellent


The hotel was very pleasant, good location, excellent breakfast, polite and helpful staff, especially the first two receptionists we had contact with.

Daniela Georgieva
8-Aug-2019


Hotel response


Dear Ms. Georgieva, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very proud about your positive words in regards to the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Very good


None , everything was within the expactations . Rudi A.

Hotel guest
23-Jul-2019


Hotel response


Dear Mr. Aelbrecht, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are more than glad to learn, that you fully enjoyed your time with us. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Very good


Everything very nice, maybe the breakfast could be better

Hotel guest
24-Jun-2019


Hotel response


Dear Ms. Prazska, we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. In regards to the breakfast, we will talk to the service team so that everything will be perfect on your next stay. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Very good


Hi! I would have rated this hotel at top rank 5, until my second breakfast. Probably lack of staff but the table were cleaned up too late (customers couldn't find table) and almost all sugar cans were empty. I have seen your staff putting the sugar can back in place without checking remaining content (i.e. empty). Please implement a better procedure for breakfast time and it will be perfect! Best wishes!

Hotel guest
24-Jun-2019


Hotel response


Dear Ms. Brancour, thank you very much for sharing your feedback with us. We like to assure you that your feedback has our full attention and actions for further improvements have been taken already. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Very good


Nice room Strange way in regards of reception/arrival Why no bacon at the breakfast? Water from the shower comes to easily outside the showercabin and onwards to the room carpet. Bad craftmanship...

Hotel guest
3-Jun-2019


Hotel response


Dear Mr. Mølgaard, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very happy to learn, that you enjoyed your stay with us especially in regards to the comfort of our spacious rooms. We have immediately passed on the problem with the shower to the responsible department. Although we can not undo your experience, we would be very happy to welcome you back soon to revise the impression. Kind regards, Your ARCOTEL Donauzentrum Team


Very good


everything is good, location, room cleaning, bed. However breakfast can be more varied with bacon and fried eggs

Hotel guest
14-May-2019


Hotel response


Dear Mrs. SHOLPAN, thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay. At the same time we are saddened that we could not fully meet your expectations regarding our breakfast. We hope to welcome you back in the nearest future! Kind regards, Your ARCOTEL Donauzentrum Team


Very good


Very nice hotel!

Vladimir Kostylev
28-Apr-2019


Hotel response


Dear Mr. Kostylev, Thank you very much for sharing your feedback with us. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Excellent


super comfy bed and pillow. efficient housekeeping services amd food service during breakfast.

Hotel guest
4-Apr-2019


Hotel response


Dear Mr. Corpuz, we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Excellent


I personally do not like the open bathroom, but it is a matter of taste. Otherwise everything was OK.

Tamás Jánosi
19-Mar-2019


Hotel response


Dear Tamas, Thank you very much for sharing your feedback with us. We have 2 types of rooms: with open or close bathroom. The next time you can choose, which type of room would you like to book. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Very good


Very satisfied. Please see if you can consider Serbian language in drop down box for comments purposes...and see you again in upcoming period. Thanks in advance Nemanja

Nemanja Djelosevic
11-Feb-2019


Hotel response


Dear Nemanja, thank you for your feedback. We are thrilled to hear that you enjoyed your stay here to the fullest. Take care and see you soon! Kind regards, Your ARCOTEL Donauzentrum Team


Very good


Everything was good, serviceminded personell, good bed, good breakfast. Huge shopping centre nearby, and also close to tram and subway. The only thing I missed was sauna and gym.

Mats Fredsson
8-Feb-2019


Hotel response


Dear Mats, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay here in Vienna. Take care and see you soon! Best regards, Your ARCOTEL Donauzentrum Team


Very good


Consider changing the single size duvets

Pako Sebonego
4-Feb-2019

Very good


On the whole I'm satisfied. The only negative comment I can make is that in a period like the end of the year the spaces devoted to breakfast were inadequate: too small and crowded

Hotel guest
15-Jan-2019


Hotel response


Dear Guest, thank you very much for the time invested in your feedback. We are very glad to hear that you were satisfied with your stay in our hotel. Nevertheless, we can’t ignore your feedback about our breakfast. We like to assure you that your feedback has our full attention and actions for further improvements have been taken already. We carry out monthly training with our employees and work through the facts mentioned, we will have to find other solutions for this year. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. With best regards, Your ARCOTEL Donauzentrum Team


Excellent


Very good service, helpful staff. The room was in very good condition. I really recommend this hotel.

Monica Adelina Tibian
9-Jan-2019


Hotel response


Dear Monika, thank you very much for sharing your feedback with us.We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team


Must improve


Breakfast organization has been unacceptable both 1st and 2nd January. First day people was sitting in the corridor at 4th floor, the room with food was really small. Food boxes we empty and we had to wait to receive new food. Youn guys and girls working at breakfast were stressed and not well trained. I didn't see any manager there. Second day we had to wait to sit to have breakfast... I think that for 368€ for 2 night this is not accetable.

Alessandro Battagliero
7-Jan-2019


Hotel response


Dear Guest, thank you very much for the time invested in your feedback. We like to assure you that your feedback has our full attention and actions for further improvements have been taken already. We carry out monthly training with our employees and work through the facts mentioned, we will have to find other solutions for this year. Unfortunately, we cannot undo the experienced but we do hope that you will give us a chance to welcome you with us again and show us from our best site. With best regards, Your ARCOTEL Donauzentrum Team


Regular


The hotel and rooms are good. The most negative point is the breakfast . More people for a less and poor breakfast. Next time i dont want the room with breakfast of i return.

DENIS ALDEDJA
6-Jan-2019


Hotel response


Dear Denis, thank you for taking the time to share your feedback. While we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate your valuable feedback as it helps us to identify the areas for improvement. We were disappointed to learn of the shortcomings you experienced. We have already shared your comment with our F&B Manager. We hope that we will get a chance to welcome you again to make it right. Best regards, Your ARCOTEL Donauzentrum Team


Excellent


One from a little few hotels which my expectations have been met

Hotel guest
6-Jan-2019


Hotel response


Dear Alexandru, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are looking forward to see you back here in Vienna very soon! Best regards, Your ARCOTEL Donauzentrum Team


Excellent


Lovely stay, the staff was friendly and the breakfast very good. The room was clean and very big. When we are in Vienna we come again.

Hotel guest
28-Dec-2018


Hotel response


Dear Valerija, thank you very much for the time invested in your feedback. We are very glad to learn, that you enjoyed your stay with us. Especially your positive feedback in regard to the service you received made us proud. We are looking forward to see you back here in Vienna very soon! Best regards, Your ARCOTEL Donauzentrum Team


Excellent


very clean, good breakfast and confortable bed. Quick check out and near the metro station.

Hotel guest
27-Dec-2018


Hotel response


Dear Flavia Niculae, thank you for taking the time to tell us about your recent stay. We are thrilled to hear that you had a wonderful time here in Vienna. Take care and see you soon! Kind regards, Your ARCOTEL Donauzentrum Team


Very good


I liked the stay at the hotel. Main negative feedback: - reception isn’t clearly indicated. First time I thought this was kind of restaurant and used the wrong entrance. Later went back and realized that it wasn’t a care but it was the hotel reception. It didn’t happen only to me, during my stay observed several other newcomers having the same issue - breakfast: was at 7:10 at the breakfast area and no scrambled eggs or anything similar available. Wanted to have a warm fish. As well the coffee quality wasn’t good, was just a filter coffee... Positive feedback I have to give the lady at the reception which stayed during the day from Monday to Tuesday. She did a very good service and was very professional

Peter Fischbacher
7-Dec-2018


Hotel response


Dear Mr. Fischbacher, thank you for taking the time to tell us about your recent stay. We are very proud about your positive words in regards to the friendliness of our staff. This is a proof for us that we are on the right way. At the same we are saddened to hear that we could not fully meet your expectations. We have already shared your feedback with our teams in order to improve our services. We hope to welcome you back in the near future. Kind regards, Your ARCOTEL Donauzentrum Team


Very good


I wish to see a mini bar installed in rooms.

Hotel guest
7-Dec-2018

Very good


The hotel is nice and comfortable. Breakfast was also good. However, please provide drinking water in the room so that guests do not have to go to the lobby. The staff was helpful but they refused to give me the IAEA/UN room rate due a minor misunderstanding of booking through the hotel website (requesting IAEA/UN rate in Special Requests) instead of first sending them an email, which I did a day after confirming my reservation.

SHOAB SHAH
5-Dec-2018


Hotel response


Dear Guest, thank you very much for sharing your feedback with us. We are very glad to hear that you were satisfied with our breakfast, our friendly, helpful stuff and comfort in our hotel. The tap water in Austria is very clear and very good, so it is possible to drink water from the tap in the room as well. We are very sorry for this troubles with the special rate. It is possible to reserve special rates via e-mail or telephone, but unfortunately not via our website. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Excellent


Very Nice ample rooms, Clean! and good location

Alexander Carvajal
2-Dec-2018

Excellent


Great hotel, nice staff. Parking right under the hotel is super. Excellent spacious room, super bathroom, good internet and very good bed. Location near the busstop and U-bahn is perfect. However, breakfast is disapointing.Why is the bar, loungeroom and restaurant integrated...? Low chairs, low tables, rocking chairs are not suitable for enjoying your breakfast. And what does a table football game in a restaurant..? Nearly every morning there was an shortage of bread, meats, cheese, fruitsalad, scrambled egg etc. etc. the replenishment took too long..

Hotel guest
2-Nov-2018


Hotel response


Dear Mr. Schaap thank you for sharing your feedback with us. We are pleased to hear that you had a wonderful stay. At the same time we are saddened to hear that we could not fully meet your expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Your ARCOTEL Donauzentrum Team


Excellent


Excelent hotel, very clean. Great service. Close to highway, close to metro station. Nice parking places in a garage. Highly recomended.

Hotel guest
1-Aug-2018


Hotel response


Dear Marjan Šprajc, thank you for taking the time to tell us about your recent stay. We are thrilled that you had such an amazing time here. We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum


Excellent


Very comfortable and well-organized hotel, everything was perfect! I definitely recommend it!

Ivana Biljuric-Martinovc
7-Jul-2018


Hotel response


Dear Ivana, We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We are very glad to welcome you again very soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Excellent


I was thoroughly delighted with my stay at the ARCOTEL Donauzentrum Wien. The staff were all very friendly and helpful with any of my questions and requests for assistance. I loved the decorations and ambiance. The room was most comfortable and had all the amenities I needed. And we were right on the Metro line - it was easy to travel anywhere in the city.

margaret fitch
3-Jul-2018


Hotel response


Dear Margaret, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to know that we have met your expectation with our style, friendly stuff and with the comfort in our hotel. This is a proof for us that we are on the right way. We are looking forward to welcome you again with us very soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Very good


Everything was awsome; clean and perfectly prepared except the breakfast that was quite poor.

Đani Kosor
1-Jul-2018


Hotel response


Dear Dani, thank you very much for sharing your feedback with us. We are very glad to know that you were very satisfied with your stay with us. We very regret that our breakfast wasn’t as you expected. We hope that you will give us a chance to welcome you again and to show us from our best side. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Very good


It was my first visit for work to Vienna and stay at Arcotel Donauzentrum Wien I am extremely grateful for your services with your hotels reservation and customer services before my arrival especially arranging my hotel pick and departure. That was excellent. Overall my stay from June 3 to 9th, 2018 was comfortable,pleasant and the staffs from front desk were attentive, very helpful and great. The restaurant breakfast enjoyable and rooms very comfortable. I know now where to stay when in Vienna, Austria! Than you so much!

Joann Resong Tarkong
13-Jun-2018


Hotel response


Dear Guest, Thank you very much for the time invested in your feedback and for your recommendation. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to our friendly stuff and comfortable rooms of our hotel. We are looking forward to welcome you very soon with us again. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Excellent


Everything was fine, I enjoyed staying in the hotel, the only thing I missed was a small fridge and minibar.

Hotel guest
12-May-2018


Hotel response


Dear Gergely Nagy, thank you for taking the time to tell us about your recent stay. We are glad that you enjoyed your time here. A survey with all guests staying in our hotel has shown, that the fridge in the room has not been used most of the time. Therefore and for the environment, the minibars have been removed out the rooms. We hope to welcome you back here very soon! Best regards, Your ARCOTEL Donauzentrum Team


Excellent


very good

Leyang Lu
16-Apr-2018


Hotel response


Dear Leyang Lu, thank you for sharing your feedback with us. We are glad to hear that you had a pleasant stay! We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum Team


Excellent


I lived in ARCOTEL on a business trip. I am very satisfied with the quality of the room and especially the hospitality of the staff.

Sergey Peschanyy
23-Mar-2018


Hotel response


Dear Mr. Peschanyy, Thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn that you enjoyed your stay with us. Especially your positive feedback regarding our staff made us very proud. This is a proof for us that we are on the right way. We are looking forward to welcome you with us again soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Excellent


I'm extremely happy with the hotel and if it happens to be in Vienna again I would definitely stay here

Hotel guest
14-Mar-2018

Very good


Nice and modern hotel! The temperature was sometimes to warm, but it's more a luxury problem. You can help the bees bij choosing no room service. This's a good idea. On the other hand the use of all those single use cups in the lobby is a waste for the environment. I had a great stay

Stephanie Lyssens
9-Jan-2018


Hotel response


Dear Ms. Lyssens, thank you for taking the time to share your review with us. It fills us with joy to hear that you had a good time in Vienna. We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum Team


Excellent


Pleasant stay in a pleasant environment. Excellent staff as well as the services. Will be glad to return again. Thank you very much!

Hotel guest
14-Nov-2017


Hotel response


Dear Vlastimil, Thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We are very proud about your positive words in regards to the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We are very glad to welcome you with again, soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Very good


+ good location, close U-Bahn and shops - breakfast is wierd, but free of charge + internet is fast and stable for a hotel - equipment is brand new and well designed -I did not like that I have beeen woken up on Saturday at 8am by cleaning service - guests are supposed to leave room by noon, why are you so unpatient? This has not happened to me in any other hotel that I have staied.

Hotel guest
17-Oct-2017


Hotel response


Dear Mr. Babušák, thank you very much for sharing your feedback with us. We are very glad to know that our location and speed of our wi-fi connection have met your expectations. We deeply regret that you were disturbed by our staff. Please be sure that it is not a usual quality of service which we offer to our guest every day. Further actions have been taken already to avoid such in future. We hope this has not completely clouded your stay with us and you will give us a chance to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Very good


Excellent room. The 'Save the Bees' system is also very good and it is absolutely no problem to have no room service for a couple of days but just to have the dustbins emptied. This worked very well during the stay at the hotel once you have catered for sufficient number of towels and there was enough amount of liquids for washing and showering. It is one thing though that it should be a must to offer and that is a good breakfast. I thing this could have been easily accommodated on the 2nd floor. It was good that we were virtually staying in the Mall and could easily get a warm sandwich and a good coffee from the Spars market in the morning. Overall it was a great experience staying in the hotel and be able to do the everyday work too. All people working in the hotel were kind and very helpful. Thanks a lot.

Yiannakis Ioannou
17-Oct-2017


Hotel response


Dear Yiannakis, thank you very much for the time invested in your feedback and for your recommendation. We are very proud about your positive words regarding the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We are very glad to read that our project “save the bees” has met your expectations. We deeply regret, that our breakfast wasn’t to your fullest satisfaction. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Pleasant


It is a new, modern hotel, well place at Donauzentrum, good link to metro, bus, including airport bus. However, the hotel is too modern in my persperctive. You do not see a reception but a small table with a small computer and only one person in charge of all, including breakfast. It is probably the hotel for the future, but for today is looks too minimalist considering the price. All in all, a good hotel for young people, or people on the way. I do not recommend for long stays to seniors.

Daniel Wunderlin
15-Oct-2017


Hotel response


Dear Mr. Wunderlin, thank you very much for sharing your feedback with us. We are very glad to read that the location of the hotel has met your expectation. Nevertheless, we very regret that new concept of our hotel wasn't to your fullest satisfaction. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Pleasant


The check-in was chaotic, but I understand that was because of it being the grand opening. The hotel was easy to access but Google Maps directions weren't incredibly helpful. You may want to provide some instruction, such as walking through the Denauzentrum from the U-Bahn and out the other side, to help people find it easier. The room itself was nice, probably a little more spacious than some I've stayed in closer to the city. Honestly, I didn't spend much time at all at/in the hotel though, as I was only there one night.

Hotel guest
4-Oct-2017


Hotel response


Dear Mrs. Henderson, thank you for taking the time to tell us about your stay. We are pleased that you enjoyed our modern and spacious rooms. We also thank you for your understanding regarding the check in. We are sorry to hear that Google Maps did not provide you with more detailed information about the location of our hotel. Our Welcome Talents are glad to inform you anytime, how to get from the subway / airport to our hotel. You can send us an e-mail or call us. We thank you for your visit and would be pleased to see you again. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Pleasant


The staff was very friendly and helpful. But: 1. The advanced electronic self service check in desk did not function. The staff would have to lean on paper and pen. 2. The Wifi did not function in the rooms. 3. These problems were known to the staff. It is surprising that the hotel management han not taken care of them during the 6 weeks since the reopening. 4. The Grab and Go breakfast may suit some! Not a great thing. 5. Excellent location, and nice rooms.

Hotel guest
24-Sep-2017


Hotel response


Dear Mrs. Bondevik, thank you very much for your Feedback. We are very glad to know that you were satisfied with our rooms, our location and our friendly staff. We very regret that the check in did not proceed as it should. Unfortunately, there were some complications with technic. Please be sure that our technical department was informed about it and there are no complications anymore. We are sorry that our Grab & Go concept did not meet your expectations. Likewise, we regret that the Wi-fi has not worked. We would like to offer you to call our Welcome Talents in this case, so we can inquire, it there is a technical problems or may be security settings of your devise. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Excellent


Room is perfect, very pleasant and functional. Few hotel staff but very friendly and helpfull. I had 'grab&go' breakfast which I found not 100% satisfying. Apple muffin is a good idea but should be more tasty. Some more choice for breakfast would have been appreciated.

Hotel guest
23-Sep-2017

Very good


My stay at ARCOTEL Donauzentrum Wien was very much comfortable. It would have been much better, if a restaurant is attached and regular breakfast (instead of "Grab & Go") and dinner were served. The staff were courteous and highly cooperative.

NAGARAJ CHITTARAGI PARAMESHWARAPPA
18-Sep-2017


Hotel response


Dear Guest, Thank you very much for sharing your feedback with us. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to the comfort and our staff. We regret that our breakfast was not to your fullest satisfaction. Nevertheless, we hope to welcome you with us again, soon. With best regards, ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum


Very good


The breakfast could have been better.

Hotel guest
6-Sep-2017


Hotel response


Dear Susmita Oomman, Thank you very much for sharing your feedback with us. We hope that you enjoyed your stay in our hotel. Nevertheless, we regret, that our breakfast was not to your fully satisfaction. We would like to be different as other hotels and decided to offer extraordinary breakfast. Our concept is a Grab & Go breakfast with apple muffins and fresh fruits, but our shop is available 24 hours, with delicious Ciabattas, wraps and much more. There is also a possibility to get nice breakfast in the restaurants in the shopping center “Donauzentrum”. We hope that this has not completely clouded your stay and we are looking forward to welcome you with us again. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien


Very good


Bei unserem Besuch leider Salsa Abend bis spät in die Nacht

Hotel guest
26-Nov-2019


Hotel response


Sehr geehrter Herr Hölzl, vielen Dank das Sie sich die Zeit für ein Feedback genommen haben. Es tut uns sehr leid zu lesen das Sie sich aufgrund unserer Salsa Veranstaltung nicht zu 100% wohl gefühlt haben bei uns. Wir haben uns erlaubt dies in Ihrer Kartei zu vermerken und hoffen natürlich dennoch Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team


Very good


Sehr schöne und ruhige Zimmer. Super Schlafqualität. Frühstücksbuffet ist ebenfalls sehr zu empfehlen. Vielen Dank!

Hotel guest
15-Nov-2019


Hotel response


Liebe Gäste, vielen Dank für Ihren Aufenthalt im ARCOTEL Donauzentrum. Es freut uns sehr zu lesen das wir Sie mit unseren komfortablen Zimmern und dem reichhaltigen Frühstücksbuffet überzeugen konnten. Wir würden uns sehr freuen Sie ganz bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team


Very good


Sehr schönes und modernes Hotel. Die Zimmer sind sauber und gemütlich. Frühstück in Ordnung, aber Ausbaufähig. Kaffeegetränke außer Filterkaffee nur auf Anfrage, kein frisches Obst, kein richtiger Saft (nur angeführtes Pulver), Schinkenauswahl sehr begrenzt.

Hotel guest
5-Nov-2019


Hotel response


Sehr geehrter Herr Meyer, vielen Dank für die Zeit, welche Sie in Ihre Bewertung investiert haben. Es freut uns sehr zu lesen das Sie mit unseren komfortablen Zimmern zufrieden waren, dies zeigt uns das wir auf dem richtigen Weg sind. Bitte seien Sie versichert das wir Ihre Anmerkungen zum Frühstück sehr ernst nehmen und diese an die zuständige Abteilung weiterleiten. Wir hoffen dennoch Sie ganz bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team


Very good


Der Aufenthalt hat uns seht gut gefallen-wir werden wieder bei Ihnen buchen.

Hotel guest
24-Oct-2019


Hotel response


Sehr geehrte Frau Heiss, vielen Dank das Sie sich die Zeit für ein Feedback genommen haben. Es freut uns sehr zu lesen das Ihnen der Aufenthalt im ARCOTEL Donauzentrum gefallen hat. Wir freuen uns schon sehr Sie ganz bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, ihr ARCOTEL Donauzentrum Team


Excellent


Sehr netter Empfang. Super sauberes Zimmer. Sensationelles Frühstück. Wahnsinns Ambiente. Gerne wieder!

Maren Knebel
9-Oct-2019


Hotel response


Liebe Maren, wir möchten uns für das detaillierte Feedback zu Ihrem Aufenthalt in unserem Haus recht herzlich bedanken. Wir freuen uns sehr, dass Sie mit der Lage unseres Hauses und unserem reichhaltigen Frühstücksbuffet zufrieden waren. Dies zeigt uns, dass wir auf dem richtigen Weg sind. Gerne haben wir Ihr Feedback mit dem gesamten Team geteilt. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team