• Monica Adelina Tibian

    Customer rating:

    9-Jan-2019
    Very good service, helpful staff. The room was in very good condition. I really recommend this hotel.

    • Hotel response

      Dear Monika, thank you very much for sharing your feedback with us.We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • DENIS ALDEDJA

    Customer rating:

    6-Jan-2019
    The hotel and rooms are good. The most negative point is the breakfast . More people for a less and poor breakfast. Next time i dont want the room with breakfast of i return.

    • Hotel response

      Dear Denis, thank you for taking the time to share your feedback. While we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate your valuable feedback as it helps us to identify the areas for improvement. We were disappointed to learn of the shortcomings you experienced. We have already shared your comment with our F&B Manager. We hope that we will get a chance to welcome you again to make it right. Best regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    6-Jan-2019
    One from a little few hotels which my expectations have been met

    • Hotel response

      Dear Alexandru, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are looking forward to see you back here in Vienna very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    28-Dec-2018
    Lovely stay, the staff was friendly and the breakfast very good. The room was clean and very big. When we are in Vienna we come again.

    • Hotel response

      Dear Valerija, thank you very much for the time invested in your feedback. We are very glad to learn, that you enjoyed your stay with us. Especially your positive feedback in regard to the service you received made us proud. We are looking forward to see you back here in Vienna very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    27-Dec-2018
    very clean, good breakfast and confortable bed. Quick check out and near the metro station.

    • Hotel response

      Dear Flavia Niculae, thank you for taking the time to tell us about your recent stay. We are thrilled to hear that you had a wonderful time here in Vienna. Take care and see you soon! Kind regards, Your ARCOTEL Donauzentrum Team

  • Peter Fischbacher

    Customer rating:

    7-Dec-2018
    I liked the stay at the hotel. Main negative feedback: - reception isn’t clearly indicated. First time I thought this was kind of restaurant and used the wrong entrance. Later went back and realized that it wasn’t a care but it was the hotel reception. It didn’t happen only to me, during my stay observed several other newcomers having the same issue - breakfast: was at 7:10 at the breakfast area and no scrambled eggs or anything similar available. Wanted to have a warm fish. As well the coffee quality wasn’t good, was just a filter coffee... Positive feedback I have to give the lady at the reception which stayed during the day from Monday to Tuesday. She did a very good service and was very professional

    • Hotel response

      Dear Mr. Fischbacher, thank you for taking the time to tell us about your recent stay. We are very proud about your positive words in regards to the friendliness of our staff. This is a proof for us that we are on the right way. At the same we are saddened to hear that we could not fully meet your expectations. We have already shared your feedback with our teams in order to improve our services. We hope to welcome you back in the near future. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    7-Dec-2018
    I wish to see a mini bar installed in rooms.

  • SHOAB SHAH

    Customer rating:

    5-Dec-2018
    The hotel is nice and comfortable. Breakfast was also good. However, please provide drinking water in the room so that guests do not have to go to the lobby. The staff was helpful but they refused to give me the IAEA/UN room rate due a minor misunderstanding of booking through the hotel website (requesting IAEA/UN rate in Special Requests) instead of first sending them an email, which I did a day after confirming my reservation.

    • Hotel response

      Dear Guest, thank you very much for sharing your feedback with us. We are very glad to hear that you were satisfied with our breakfast, our friendly, helpful stuff and comfort in our hotel. The tap water in Austria is very clear and very good, so it is possible to drink water from the tap in the room as well. We are very sorry for this troubles with the special rate. It is possible to reserve special rates via e-mail or telephone, but unfortunately not via our website. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Alexander Carvajal

    Customer rating:

    2-Dec-2018
    Very Nice ample rooms, Clean! and good location

  • Hotel guest

    Customer rating:

    2-Nov-2018
    Great hotel, nice staff. Parking right under the hotel is super. Excellent spacious room, super bathroom, good internet and very good bed. Location near the busstop and U-bahn is perfect. However, breakfast is disapointing.Why is the bar, loungeroom and restaurant integrated...? Low chairs, low tables, rocking chairs are not suitable for enjoying your breakfast. And what does a table football game in a restaurant..? Nearly every morning there was an shortage of bread, meats, cheese, fruitsalad, scrambled egg etc. etc. the replenishment took too long..

    • Hotel response

      Dear Mr. Schaap thank you for sharing your feedback with us. We are pleased to hear that you had a wonderful stay. At the same time we are saddened to hear that we could not fully meet your expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Your ARCOTEL Donauzentrum Team

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