• Hotel guest

    Customer rating:

    3-Jun-2019
    Nice room Strange way in regards of reception/arrival Why no bacon at the breakfast? Water from the shower comes to easily outside the showercabin and onwards to the room carpet. Bad craftmanship...

    • Hotel response

      Dear Mr. Mølgaard, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very happy to learn, that you enjoyed your stay with us especially in regards to the comfort of our spacious rooms. We have immediately passed on the problem with the shower to the responsible department. Although we can not undo your experience, we would be very happy to welcome you back soon to revise the impression. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    14-May-2019
    everything is good, location, room cleaning, bed. However breakfast can be more varied with bacon and fried eggs

    • Hotel response

      Dear Mrs. SHOLPAN, thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay. At the same time we are saddened that we could not fully meet your expectations regarding our breakfast. We hope to welcome you back in the nearest future! Kind regards, Your ARCOTEL Donauzentrum Team

  • Vladimir Kostylev

    Customer rating:

    28-Apr-2019
    Very nice hotel!

    • Hotel response

      Dear Mr. Kostylev, Thank you very much for sharing your feedback with us. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    4-Apr-2019
    super comfy bed and pillow. efficient housekeeping services amd food service during breakfast.

    • Hotel response

      Dear Mr. Corpuz, we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Tamás Jánosi

    Customer rating:

    19-Mar-2019
    I personally do not like the open bathroom, but it is a matter of taste. Otherwise everything was OK.

    • Hotel response

      Dear Tamas, Thank you very much for sharing your feedback with us. We have 2 types of rooms: with open or close bathroom. The next time you can choose, which type of room would you like to book. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

  • Nemanja Djelosevic

    Customer rating:

    11-Feb-2019
    Very satisfied. Please see if you can consider Serbian language in drop down box for comments purposes...and see you again in upcoming period. Thanks in advance Nemanja

    • Hotel response

      Dear Nemanja, thank you for your feedback. We are thrilled to hear that you enjoyed your stay here to the fullest. Take care and see you soon! Kind regards, Your ARCOTEL Donauzentrum Team

  • Mats Fredsson

    Customer rating:

    8-Feb-2019
    Everything was good, serviceminded personell, good bed, good breakfast. Huge shopping centre nearby, and also close to tram and subway. The only thing I missed was sauna and gym.

    • Hotel response

      Dear Mats, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay here in Vienna. Take care and see you soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Pako Sebonego

    Customer rating:

    4-Feb-2019
    Consider changing the single size duvets

  • Hotel guest

    Customer rating:

    15-Jan-2019
    On the whole I'm satisfied. The only negative comment I can make is that in a period like the end of the year the spaces devoted to breakfast were inadequate: too small and crowded

    • Hotel response

      Dear Guest, thank you very much for the time invested in your feedback. We are very glad to hear that you were satisfied with your stay in our hotel. Nevertheless, we can’t ignore your feedback about our breakfast. We like to assure you that your feedback has our full attention and actions for further improvements have been taken already. We carry out monthly training with our employees and work through the facts mentioned, we will have to find other solutions for this year. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. With best regards, Your ARCOTEL Donauzentrum Team

  • Monica Adelina Tibian

    Customer rating:

    9-Jan-2019
    Very good service, helpful staff. The room was in very good condition. I really recommend this hotel.

    • Hotel response

      Dear Monika, thank you very much for sharing your feedback with us.We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

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