• Hotel guest

    Customer rating:

    12-May-2018
    Everything was fine, I enjoyed staying in the hotel, the only thing I missed was a small fridge and minibar.

    • Hotel response

      Dear Gergely Nagy, thank you for taking the time to tell us about your recent stay. We are glad that you enjoyed your time here. A survey with all guests staying in our hotel has shown, that the fridge in the room has not been used most of the time. Therefore and for the environment, the minibars have been removed out the rooms. We hope to welcome you back here very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Leyang Lu

    Customer rating:

    16-Apr-2018
    very good

    • Hotel response

      Dear Leyang Lu, thank you for sharing your feedback with us. We are glad to hear that you had a pleasant stay! We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Sergey Peschanyy

    Customer rating:

    23-Mar-2018
    I lived in ARCOTEL on a business trip. I am very satisfied with the quality of the room and especially the hospitality of the staff.

    • Hotel response

      Dear Mr. Peschanyy, Thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn that you enjoyed your stay with us. Especially your positive feedback regarding our staff made us very proud. This is a proof for us that we are on the right way. We are looking forward to welcome you with us again soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Hotel guest

    Customer rating:

    14-Mar-2018
    I'm extremely happy with the hotel and if it happens to be in Vienna again I would definitely stay here

  • Stephanie Lyssens

    Customer rating:

    9-Jan-2018
    Nice and modern hotel! The temperature was sometimes to warm, but it's more a luxury problem. You can help the bees bij choosing no room service. This's a good idea. On the other hand the use of all those single use cups in the lobby is a waste for the environment. I had a great stay

    • Hotel response

      Dear Ms. Lyssens, thank you for taking the time to share your review with us. It fills us with joy to hear that you had a good time in Vienna. We hope to welcome you back very soon! Best regards, Your ARCOTEL Donauzentrum Team

  • Hotel guest

    Customer rating:

    14-Nov-2017
    Pleasant stay in a pleasant environment. Excellent staff as well as the services. Will be glad to return again. Thank you very much!

    • Hotel response

      Dear Vlastimil, Thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We are very proud about your positive words in regards to the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We are very glad to welcome you with again, soon. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Hotel guest

    Customer rating:

    17-Oct-2017
    + good location, close U-Bahn and shops - breakfast is wierd, but free of charge + internet is fast and stable for a hotel - equipment is brand new and well designed -I did not like that I have beeen woken up on Saturday at 8am by cleaning service - guests are supposed to leave room by noon, why are you so unpatient? This has not happened to me in any other hotel that I have staied.

    • Hotel response

      Dear Mr. Babušák, thank you very much for sharing your feedback with us. We are very glad to know that our location and speed of our wi-fi connection have met your expectations. We deeply regret that you were disturbed by our staff. Please be sure that it is not a usual quality of service which we offer to our guest every day. Further actions have been taken already to avoid such in future. We hope this has not completely clouded your stay with us and you will give us a chance to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Yiannakis Ioannou

    Customer rating:

    17-Oct-2017
    Excellent room. The 'Save the Bees' system is also very good and it is absolutely no problem to have no room service for a couple of days but just to have the dustbins emptied. This worked very well during the stay at the hotel once you have catered for sufficient number of towels and there was enough amount of liquids for washing and showering. It is one thing though that it should be a must to offer and that is a good breakfast. I thing this could have been easily accommodated on the 2nd floor. It was good that we were virtually staying in the Mall and could easily get a warm sandwich and a good coffee from the Spars market in the morning. Overall it was a great experience staying in the hotel and be able to do the everyday work too. All people working in the hotel were kind and very helpful. Thanks a lot.

    • Hotel response

      Dear Yiannakis, thank you very much for the time invested in your feedback and for your recommendation. We are very proud about your positive words regarding the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We are very glad to read that our project “save the bees” has met your expectations. We deeply regret, that our breakfast wasn’t to your fullest satisfaction. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Daniel Wunderlin

    Customer rating:

    15-Oct-2017
    It is a new, modern hotel, well place at Donauzentrum, good link to metro, bus, including airport bus. However, the hotel is too modern in my persperctive. You do not see a reception but a small table with a small computer and only one person in charge of all, including breakfast. It is probably the hotel for the future, but for today is looks too minimalist considering the price. All in all, a good hotel for young people, or people on the way. I do not recommend for long stays to seniors.

    • Hotel response

      Dear Mr. Wunderlin, thank you very much for sharing your feedback with us. We are very glad to read that the location of the hotel has met your expectation. Nevertheless, we very regret that new concept of our hotel wasn't to your fullest satisfaction. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien

  • Hotel guest

    Customer rating:

    4-Oct-2017
    The check-in was chaotic, but I understand that was because of it being the grand opening. The hotel was easy to access but Google Maps directions weren't incredibly helpful. You may want to provide some instruction, such as walking through the Denauzentrum from the U-Bahn and out the other side, to help people find it easier. The room itself was nice, probably a little more spacious than some I've stayed in closer to the city. Honestly, I didn't spend much time at all at/in the hotel though, as I was only there one night.

    • Hotel response

      Dear Mrs. Henderson, thank you for taking the time to tell us about your stay. We are pleased that you enjoyed our modern and spacious rooms. We also thank you for your understanding regarding the check in. We are sorry to hear that Google Maps did not provide you with more detailed information about the location of our hotel. Our Welcome Talents are glad to inform you anytime, how to get from the subway / airport to our hotel. You can send us an e-mail or call us. We thank you for your visit and would be pleased to see you again. Yours sincerely ~~~~~~~~~~~~~~~~~~~~~~~~~~ ANZHELA BOICHENKO Welcome Manager ARCOTEL Donauzentrum Wien