Guest Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Castellani Salzburg.

  • Hotel guest

    Customer rating:

    16-Sep-2019
    This was a beautiful hotel with easy walking access to much of Salzburg's old town. The breakfast was great and the staff were hospitable and helpful. I look forward to returning someday!

    • Hotel response

      Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay here with us and hope to see you again very soon. Sincerely, Emilia Schwab - Front Office Manager

  • Hotel guest

    Customer rating:

    31-Jul-2019
    Overall we are very satisfiedbwith out stay. However, on out Bill we were charged for garage even though we had out car in the parking space outside. This could have been pionter out to us.

    • Hotel response

      Dear Emma, Thank you for the great review of our hotel! I'm sorry for the misunderstanding, please let us know next time if something isn't right. We would have been happy to fix the problem. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager

  • Hotel guest

    Customer rating:

    10-May-2019
    ARCOTEL Castellani is an excellent hotel. Everything works well. People serving you are friendly and professional. The breakfast is also of very good quality.

    • Hotel response

      Dear Guest, Thank you so much for your kind words regarding your recent stay at our hotel. It is a pleasure to receive positive feedback! We hope to welcome you back in the near future. Best regards, Emilia Schwab - Front Office Manager

  • Hotel guest

    Customer rating:

    10-May-2019
    Overall great! Beautiful location, very nice and clean rooms. Buffet breakfast, lunch and overall catering were fantastic. Ironing board + iron need to be standard in room.

    • Hotel response

      Dear Guest, Thank you very much for the great review! I'm very pleased you enjoyed your stay with us at ARCOTEL Castellani Salzburg. We look forward to seeing you back soon. Kind regards, Emilia Schwab - Front Office Manager

  • Hotel guest

    Customer rating:

    18-Dec-2018
    That was a great stay.....very nice place, clean and comfortable. Superb staff

    • Hotel response

      Dear Dean, Thank you very much for your lovely feedback. I'm pleased to read that you had a comfortable stay with us and we look forward to welcoming you back soon at ARCOTEL Castellani Salzburg. Kind regards, Emilia Schwab - Front Office Manager

  • Hotel guest

    Customer rating:

    8-Oct-2018
    The front desk personnel seemed a little overwhelmed, perhaps inexperienced. But they were all very friendly and were trying to give good customer service

    • Hotel response

      Dear Bernard, thank you very much for your feedback on your stay at our hotel. It is always a pleasure to receive positive feedback and we are sure that this will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We are looking forward to seeing you again! Kind regards, Emilia Schwab - Front Office Manager

  • Hotel guest

    Customer rating:

    27-Jul-2018
    Excellent hotel in walking distance to city centre and ample and easy parking.

    • Hotel response

      Dear Helga, thank you so much for thelovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager

  • Hotel guest

    Customer rating:

    9-Nov-2017
    Nice stay, very good breakfast

    • Hotel response

      Dear Mrs. Dr. Giesen, Thank you for your lovely review. I'm pleased to see you enjoyed your stay with us here in Salzburg. We look forward to seeing you back again in the near future! Kind Regards, Desirée Lukesch - Front Office Manager

  • Engelbert Ruoss

    Customer rating:

    6-Nov-2017
    Very good price quality balance and a creative, very tasty kitchen. Quick and very friendly personnel. The philosophy behind the hotel strategy is visible and the offered comfort makes the stay a very agreeable.

    • Hotel response

      Dear Mr. Engelbert Ruoss, wonderful review. Thank you so much for taking the time and writing all these nice things about us. We are delighted you had such a pleasant time in our hotel and enjoyed our restaurants as well. We are looking foward to welcome you back in our ARCOTEL Castellani soon. With warm regards, Desirée Lukesch – Front Office Manager

  • Danielle Laperriere

    Customer rating:

    21-Aug-2017
    I got conditionner only the first day. I was there for 5 days and bathroom supplies should be replenish as if it was the first day again, after all we pay the same amount every day. The shampoo/body gel/soap in the dispenser is difficult to dispense. Children, elderly or anyone without hand strength, cannot use it. I left a note to no avail until the last day when I encountered the cleaning crew and was given more soap. It is minor issue but a nice touch if customers did not have to ask for soap to be replenish every day, if a customer use it, they need it and replenish every day. It would be nice if there was a coffee machine or kettle with tea bags in the room so one can have a coffee while getting ready. The beds are super comfortable, the room sound proof and the staff very courteous and pleasant. The soap is a minor detail as the rest of the hotel is superbe and easy access to town, you could walk and only a few minute bus ride to town and the sites. It took maybe 10 minutes from the train station. The service at the restaurant is impeccable, one of the nicest dinner I had in Austria. The food was fantastic. The staff at the bar where I got something small are very pleasant and again the food was delicious. Best of all are the staff at the reception, they made my visit better than planned, they were always happy to give me directions, which bus etc.. I was able to also buy bus tickets from them, making it easier. All in all I would go back to the Arcotel, great clean nice hotel.

    • Hotel response

      Dear Mr. Laperriere, I am very happy to hear that you enjoyed your time with us so much that you would like to come again. This is a huge compliment for us and our work. Thank you very much for that and for your very good review. It is good to hear that you were very satisfied with the comfort of the room. I am also glad that the location of the hotel worked out so fine for your stay. I want to apologize that your bathroom supplies weren't filled up. I will definitely discuss your valuable feedback in our next staff meeting. We just have coffee facilities in our suites. But we have kettles at our reception to borrow. I am looking forward to welcome you again in the ARCOTEL Castellani. With kind regards, Desir-ee Lueksch - Ass. Front Office Manager