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The front desk personnel seemed a little overwhelmed, perhaps inexperienced. But they were all very friendly and were trying to give good customer service
Dear Bernard, thank you very much for your feedback on your stay at our hotel. It is always a pleasure to receive positive feedback and we are sure that this will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We are looking forward to seeing you again! Kind regards, Emilia Schwab - Front Office Manager
Excellent hotel in walking distance to city centre and ample and easy parking.
Nice stay, very good breakfast
Dear Mrs. Dr. Giesen, Thank you for your lovely review. I'm pleased to see you enjoyed your stay with us here in Salzburg. We look forward to seeing you back again in the near future! Kind Regards, Desirée Lukesch - Front Office Manager
Very good price quality balance and a creative, very tasty kitchen. Quick and very friendly personnel. The philosophy behind the hotel strategy is visible and the offered comfort makes the stay a very agreeable.
Dear Mr. Engelbert Ruoss, wonderful review. Thank you so much for taking the time and writing all these nice things about us. We are delighted you had such a pleasant time in our hotel and enjoyed our restaurants as well. We are looking foward to welcome you back in our ARCOTEL Castellani soon. With warm regards, Desirée Lukesch – Front Office Manager
I got conditionner only the first day. I was there for 5 days and bathroom supplies should be replenish as if it was the first day again, after all we pay the same amount every day. The shampoo/body gel/soap in the dispenser is difficult to dispense. Children, elderly or anyone without hand strength, cannot use it. I left a note to no avail until the last day when I encountered the cleaning crew and was given more soap. It is minor issue but a nice touch if customers did not have to ask for soap to be replenish every day, if a customer use it, they need it and replenish every day. It would be nice if there was a coffee machine or kettle with tea bags in the room so one can have a coffee while getting ready. The beds are super comfortable, the room sound proof and the staff very courteous and pleasant. The soap is a minor detail as the rest of the hotel is superbe and easy access to town, you could walk and only a few minute bus ride to town and the sites. It took maybe 10 minutes from the train station. The service at the restaurant is impeccable, one of the nicest dinner I had in Austria. The food was fantastic. The staff at the bar where I got something small are very pleasant and again the food was delicious. Best of all are the staff at the reception, they made my visit better than planned, they were always happy to give me directions, which bus etc.. I was able to also buy bus tickets from them, making it easier. All in all I would go back to the Arcotel, great clean nice hotel.
Dear Mr. Laperriere, I am very happy to hear that you enjoyed your time with us so much that you would like to come again. This is a huge compliment for us and our work. Thank you very much for that and for your very good review. It is good to hear that you were very satisfied with the comfort of the room. I am also glad that the location of the hotel worked out so fine for your stay. I want to apologize that your bathroom supplies weren't filled up. I will definitely discuss your valuable feedback in our next staff meeting. We just have coffee facilities in our suites. But we have kettles at our reception to borrow. I am looking forward to welcome you again in the ARCOTEL Castellani. With kind regards, Desir-ee Lueksch - Ass. Front Office Manager
Arcotel Castellani is a very nice hotel, located in a quiet area despite being not too far from the city center (easily reachable by bus or after a 10-15 min walk). Rooms are big, clean and very quiet. The breakfast is amazing and served in a spacious and beautiful restaurant. Feel-at-home atmosphere, I truely reccomend it.
Dear Ms. Castelli, It is good to hear that you enjoyed the location of our hotel. We are delighted that you liked our breakfast buffet very much and enjoyed it´s variety. We would be happy, if you would recommend our ARCOTEL Castellani to your friends. Please visit us again whenever you have the chance to come back to Salzburg. We would be happy to welcome you again. With kind regards, Desirée Lukesch - Ass. Front Office Manager
The premises are charming, the room comfortable and the breakfast a healthy delight but charging 13 euros for parking the car outside the hotel is really excessive.
Dear Mrs. Corman, thank you for your good feedback. We are very happy to hear, that you enjoyed our breakfast and the comfortable room. The parking fee is a standard price for the city Salzburg. We would be delighted to welcome you back for another visit. With kind regards, Desirée Lukesch - Ass. Front Office Manager
We had a fantastic 3 nights at this lovely hotel and stayed in a beautiful suite. The staff were extremely helpful and very friendly. We will definitely return to this lovely city.
Very nice hotel, beautiful and clean room, excellent breakfast, friendly staff, great location with parking space, very close to the city center on foot, everything was perfect! Thanks a lot. Will come back again:-)
Very nice hotel. Excellent breakfast buffet. Staff is very helpful and friendly.