This hotel is in a great location for visiting Stuttgart. So near the central train station. Breakfast is of the standard of the hotel with pleasent staff. The highlight being great poached Salmon for breakfast. Rooms are adequate only 1 chair which for longer stays would have been nice to have 2 chairs. On arrival room was clean. Complementary water and coffee. Our issue was with cleaning . Missed a couple of times and no greah water until last day . Twice we asked for coffee . Only on last day was it refilled without asking. Also on 2 occasions our room smelled of smoke . We do not and have never smoked ? But apart from this a lovely hotel to recommend. We stayed 5 nights over New Year.
Dear guest, Thank you for your feedback regarding your stay at the ARCOTEL Camino. We are happy you enjoyed our central location near the train station and our rich breakfast buffet. We want to apologize that you had issues with cleaning/refilling of water and coffee. This should not happen and we will talk to our staff to take more care on this in the future. We are very surprised as well to read about the smell of smoke as all our rooms are non-smoking rooms. Maybe the smoke came from outside when our staff was airing the room. Anyway we are very sorry and hope to welcome you again in Stuttgart. Up until then we wish you all the best and a happy New Year. Bon Camino, Irina Kümmerer, Guest Relation
I would of giving a higher rating but was extremely disappointed how the waiter told us to take a packet of sweets off the table. If it was a 5 star hotel I could maybe understand but its not. Having 1 bag of sweets on a table does not deserve staff being rude.
Dear Guest, Thank you for your feedback. We regret that this incident has tarnished your stay. In german restaurants it is not common to eat and drink any kind of brought goods. Of course, the way our staff told you is not very service oriented and we apologize for that. Anyway we hope to welcome you again in Stuttgart to show you that we can do better and wish you in the mean time a merry christmas and a very happy new year. Bon Camino, Madelaine Huber, Guest Relation
Road works around station are very off putting when walking to the hotel
Very enjoyable stay would stay again
Dear Guest, we are very happy to read you feedback and thank you very much for your kind words. We are looking forward to welcome you again and wish you merry christmas and a very happy new year up until then. Bon Camino, Madelaine Huber, Guest Relation
Staff where exceptionally friendly & helpful
Dear Guest, We thank you very much for your friendly feedback, and will pass it to our staff as well. We hope to welcome you again in Stuttgart at any time and send you the warmest regards for christmas. Bon Camino, Madelaine Huber, Guest Relation
I would have liked to find some Spanish channel on TV
Dear Guest, We thank you very much for the time to value your stay at the ARCOTEL Camino in Stuttgart. We will pass your suggestion to the responsible unit in our house and will discuss if we could improve in that point. Up until then, we hope to see you at any time again and wish you a quiet christmas time and all the best for the new year. Bon Camino, Madelaine Huber, Guest Relation
We had a wonderful weekend at the ARCOTEL, Stuttgart with friends. We had a slight issue with the room allocated to us but this was resolved immediately. The hotel was very impressive, breakfast was first class and hotel was very convenient for shopping / restaurants, overall a great weekend had by all.
Dear Guest, We thank you very much for your kind feedback and we are happy to read, that all of you enjoyed the weekend in Stuttgart. We will pass your feedback to our staff from the kitchen as well and hope to see you and your friends again. Up until then, we wish you all the best. Bon Camino, Madelaine Huber, Guest Relation
Great service. Nice rooms and good food :)
Dear guest, Thank you very much for your feedback regarding your stay at the ARCOTEL Camino. We are glad you enjoyed our service, the rooms and the food. We would be happy to see you again and wish you all the best up until then. Bon Camino, Irina Kümmerer, Guest Relation
a great stay, the staff especially were extremely helpful and responsive to our requests. Room was spacious, quiet and very clean and comfortable. Great location.
Dear Guest, Thank you very much for your positive feedback, which of course we will pass to the whole staff. We are happy that you fully enjoyed your stay and hope to welcome you again. Up until then, we wish you all the best. Bon Camino, Madelaine Huber, Guest Relation