• Sveinn Thorsteinsson

    Customer rating:

    18-Mar-2019
    A nice hotel in a walking distance from the main train station. Friendly staff and good breakfast. Although located by a busy street the room was quiet and comfortable. I would say a good value for money.

    • Hotel response

      Dear Guest, Thank you very much for your kind feedback. We are happy to read that especially the close distance to the city centre met with your expectation. We hope to welcome you again and wish you all the best up until then. Bon Camino, Madelaine Huber, Guest Relation

  • Hotel guest

    Customer rating:

    13-Mar-2019
    Very good hotel, exelent service and very good breakfast.

  • Hotel guest

    Customer rating:

    5-Mar-2019
    It’s the second time I have been at the Arcotel Camino in stuttgart and I really would repeat a third time. Price is not bad (at least in February-March) for the service, quality and comfort you recieve- which is really good!

    • Hotel response

      Dear Mrs Robert, We thank you very much for your positive feedback. We are very happy to welcome you again and wish you all the best. Bon Camino, Madelaine Huber, Guest Relation

  • Hotel guest

    Customer rating:

    5-Mar-2019
    We loved our stay. Brilliant location and excellent service! Reception staff did above and beyond to ensure we had a good stay. They had no problem with us having an early check in and late check out. They even recommended and organised the booking of a table at a great restaurant for us. When we revisit Stuttgart we will definitely be returning here!

    • Hotel response

      Dear Mrs Roberts, Thank you very much for your kind feedback, which of course we will pass to our reception team. We are delighted to read, that you especially enjoyed our central location and excellent service. We hope to welcome you again soon and wish you all the best up until then. Bon Camino, Madelaine Huber, Guest Relation

  • Hotel guest

    Customer rating:

    5-Jan-2019
    This hotel is in a great location for visiting Stuttgart. So near the central train station. Breakfast is of the standard of the hotel with pleasent staff. The highlight being great poached Salmon for breakfast. Rooms are adequate only 1 chair which for longer stays would have been nice to have 2 chairs. On arrival room was clean. Complementary water and coffee. Our issue was with cleaning . Missed a couple of times and no greah water until last day . Twice we asked for coffee . Only on last day was it refilled without asking. Also on 2 occasions our room smelled of smoke . We do not and have never smoked ? But apart from this a lovely hotel to recommend. We stayed 5 nights over New Year.

    • Hotel response

      Dear guest, Thank you for your feedback regarding your stay at the ARCOTEL Camino. We are happy you enjoyed our central location near the train station and our rich breakfast buffet. We want to apologize that you had issues with cleaning/refilling of water and coffee. This should not happen and we will talk to our staff to take more care on this in the future. We are very surprised as well to read about the smell of smoke as all our rooms are non-smoking rooms. Maybe the smoke came from outside when our staff was airing the room. Anyway we are very sorry and hope to welcome you again in Stuttgart. Up until then we wish you all the best and a happy New Year. Bon Camino, Irina Kümmerer, Guest Relation

  • Hotel guest

    Customer rating:

    21-Dec-2018
    I would of giving a higher rating but was extremely disappointed how the waiter told us to take a packet of sweets off the table. If it was a 5 star hotel I could maybe understand but its not. Having 1 bag of sweets on a table does not deserve staff being rude.

    • Hotel response

      Dear Guest, Thank you for your feedback. We regret that this incident has tarnished your stay. In german restaurants it is not common to eat and drink any kind of brought goods. Of course, the way our staff told you is not very service oriented and we apologize for that. Anyway we hope to welcome you again in Stuttgart to show you that we can do better and wish you in the mean time a merry christmas and a very happy new year. Bon Camino, Madelaine Huber, Guest Relation

  • Hotel guest

    Customer rating:

    19-Dec-2018
    Road works around station are very off putting when walking to the hotel

  • Hotel guest

    Customer rating:

    6-Dec-2018
    Very enjoyable stay would stay again

    • Hotel response

      Dear Guest, we are very happy to read you feedback and thank you very much for your kind words. We are looking forward to welcome you again and wish you merry christmas and a very happy new year up until then. Bon Camino, Madelaine Huber, Guest Relation

  • BRIAN WILLIAMS

    Customer rating:

    6-Dec-2018
    Staff where exceptionally friendly & helpful

    • Hotel response

      Dear Guest, We thank you very much for your friendly feedback, and will pass it to our staff as well. We hope to welcome you again in Stuttgart at any time and send you the warmest regards for christmas. Bon Camino, Madelaine Huber, Guest Relation

  • Hotel guest

    Customer rating:

    6-Dec-2018
    I would have liked to find some Spanish channel on TV

    • Hotel response

      Dear Guest, We thank you very much for the time to value your stay at the ARCOTEL Camino in Stuttgart. We will pass your suggestion to the responsible unit in our house and will discuss if we could improve in that point. Up until then, we hope to see you at any time again and wish you a quiet christmas time and all the best for the new year. Bon Camino, Madelaine Huber, Guest Relation

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