Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Wimberger Vienna.

  • Hotel guest

    Customer rating:

    19-May-2017
    Quiet room. The two "have a nice stay/day" pples are a nice gesture. Good selection of food for breakfast. Too much water from the shower leaking on the floor. It was so obvious that we did not say anything. This should have been recognized by the cleaning ladies as a problem.

  • Jelena Sapogova

    Customer rating:

    2-May-2017
    Friendly staff, not spacious, but on the other hand, not cramped rooms, good breakfast, a little bit noisy because of a busy road nearby, good connection with the city centre (bus and underground stops are close by, Westbanhof is not far away), good value for money.

  • ERIC BOSTLEY

    Customer rating:

    5-Mar-2017
    Good hotel Good facilities Value for money

  • Hotel guest

    Customer rating:

    5-Jan-2017
    Overall, we were very happy with our stay. We had a little stressful situation on the day of departure. We had asked to do a later "check out" at 13:00 (normally check out is at 12:00) and the lady at the front desk told us the night before that it was no problem at all. Unfortunately, she forgot to change our keys, so they would work until 1PM, and when we returned to the hotel to do the check out and pick up our belongings from our room, the door would not open. Urgh!

    • Hotel response

      Dear Elizabeth Guilhon de Araujo Thank you very much for sharing your feedback with us. It is a huge pleasure to learn, that you were very happy with your time with us. We gladly shared this with the entire team. Nevertheless we regret, that your key has not been extended after confirming the late check out. Please rest assured that we have implemented further actions already in order to avoid such in future. We hope this has not clouded your time in Vienna and we are looking forward to welcome you again with us in future. With best regards RAIK LANG Front Office Manager

  • Anastasia Tzika

    Customer rating:

    17-Dec-2016
    Perfect rooms and service ! I loved wimberger hotel! Ererything is beautiful, confort and friendly ! Excellent ! I will come back

    • Hotel response

      Dear Mrs Tzika Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are more than proud to learn, that you fully enjoyed your stay with us and it will be a pleasure to share your positive words with the entire team. We wish you a merry Christmas and a good turn of the year and hope to see you again with us in 2017. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    7-Nov-2016
    Comfortable and clean room, big convenient bathroom. Fast check in and check out. High quality breakfast and many meals to choose from (but a little bit crowded around 9am). Good location (public transport, Stadthalle). Only disadvantage: poor wifi signal (room 626) - accessible only near the room door, sometimes only outside the room.

    • Hotel response

      Dear Mr Laslop Thank you very much for sharing your feedback with us. Is is a pleasure to learn, that especially the comfort of our rooms, the professionalism at our Reception and our rich breakfast buffet have made your stay a special one. With pride we have shared this with the entire team. To further improve or free Wifi facilities, we are already in contact with our provider working out a proper solution which meets all our guest’s expectations. The bandwidth of the internet connection has been increased already and in the next step new access points will be implemented to guarantee a non-interruptible connection in the entire property. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    6-Nov-2016
    This was a short 4 night stay in Jun. Very convienient for its location. Good breakfast, helpful staff

    • Hotel response

      Dear Mr Langford Thank you very much for sharing your feedback with us. We are more than glad, that especially our rich breakfast buffet and the helpfulness of our staff has made your stay a special one. It was a pleasure to share your positive words with the entire team. We hope to see you again soon. With best regards RAIK LANG Front Office Manager

  • Alexandra Bekényiová

    Customer rating:

    14-Oct-2016
    Staying at the hotel Arcotel Wimberger Vienna was great,historical hotel. The food in the restaurant was delicious.

  • Goran Simic

    Customer rating:

    5-Oct-2016
    This hotel doesnt deserve 4 star. When I came to hotel and wanted to do check in, one blonde lady was very rude, with no smile, with very sirious face, first didnt tell me welcome, she just told me that my room is not ready yet and that I have to whait unitl 2pm to get into my room, she didnt even say apologize or something like that. I was in shock when I saw behavior of employee of this hotel. Ive traveled worldwide and Ive never seen such a rude welcome. Thats unexpectable for 4 star hotel. In the room there is not toiletries( shaving kit, toothpaste, comb, showercap...) which is also unexpectable for 4 star hotel. Only Person who was happy to welcome us in your hotel was A Concierge who was very pleasent to us. Rooms are ok. Spa is great, but a lot of naked guest were walking around the pool, which was awkward for us( maybe this is normal in Vienna

    • Hotel response

      Dear Mr Simic Thank you very much for having taken the time to share your feedback with us. Our staff is the flagship of the hotel, therefore we regret that this has not been the experience you made during your stay. As you can see in many previous reviews, this does not reflect our standard as passionate host. Further actions have been taken already to avoid such in future. While we work hard to deliver an exceptional guest experience, it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    30-Aug-2016
    Very pleasant stay and good value, would recommend this hotel

    • Hotel response

      Dear Mr Collinge Thank you very much for sharing your feedback with us and for your recommendation. We are very proud to learn, that the value for money has made your time with us a special one. This shows us that we are on the right way. We hope to see you again soon. With best regards RAIK LANG Front Office Manager RAIK LANG Front Office Manager