FAQ - frequently asked questions

Can I change or cancel my reservation at any time?
Please look for the exact cancellation details which apply to your booked rate.

What do I do if I wish to confirm my reservation but I don’t have a credit card?
You can also transfer the amount of your reservation in advance, or send us a written assumption of costs with the company’s authorised signature.

What happens to my room if I arrive after 18.00?
If you have not guaranteed your reservation, we reserve the right to reallocate your room.

Does ARCOTEL offer a pay-back system? Can points be collected?
Yes, we have the “GoodNight Passport”, where each 11th night is free of charge. You can obtain the GoodNight Passport from the reception of your ARCOTEL hotel.

Where can I park my car?
The hotel has its own car park with a daily charge of EUR 19.00 per parking space. You can find more information under "Cars and Parking".

Is there a wellness & fitness area in the ARCOTEL Wimberger? Can this be used free of charge? Which devices/equipments are available? Do you have a swimming pool?
The ARCOTEL Wimberger has a spa & fitness area, which is located on the 7th floor of the hotel. The use is free of charge for hotel guests. You can find more information under Wellness. There is no swimming pool, but a whirlpool is available.

Is smoking permitted at the ARCOTEL Wimberger?
Smoking is prohibited in all rooms and all public areas.

Is the reception at the ARCOTEL Wimberger manned after 11.00 p.m.?
Yes, we are available for your around the clock.

Does the hotel have internet access?
The ARCOTEL Wimberger offer its guests complementary WiFi Internet access throughout of the hotel. Login data can be obtained from the reception. Furthermore, three Internet terminals and a printer are available free of charge in the Business Corner on the 1st floor.

How far is it to the train station? To Mariahilfer Straße? To the city hall?
Westbahnhof and the Mariahilfer Straße can be easily after an approximately five minute walk. The Stadthalle is a five minutes walk away from the hotel.

How far is it to the airport? What is the best way to get there? How much do the different travel options costs?
Find more tips on arriving without a car under "Public transport".

WIMBERGERs Jazz brunch When does the jazz brunch take place? How much does it cost? Which live bands will be performing? Are vouchers available for the jazz brunch?
All the information about the jazz brunch can be obtained from the events calendar. You can purchase jazz brunch vouchers from the reception of the ARCOTEL Wimberger.

By what time do the rooms need to be cleared? Is there a luggage storage room? Does the storage cost extra?
We request that you clear the room by noon. You are welcome to hand your luggage to the porter who will store it in the luggage room for you, free of charge.

What credit cards are accepted in the ARCOTEL Wimberger?
AMEX, VISA, MASTER, DINERS, JCB

Where is the breakfast room? How long is it open? As a hotel guest, can I also invite external guests to breakfast? Can I have breakfast at the ARCOTEL Wimberger if I am not a guest?
The breakfast room is located in the WIMBERGERs wia z’Haus and is open from 6.30 to 10.00 a.m. You are welcome to invite guests to breakfast or breakfast here without personally being a guest. The cost per person for the breakfast buffet is EUR 22.00.

Can I bring my dog to the hotel? Does this cost extra?
You are welcome to bring your dog with you for an extra charge of EUR 19.00 per day.