A kettle, cups and tea/coffee making facilities would be good for all rooms. We asked for a kettle/cups as advised in the guestbook and received one after 2 days but the tea/coffee were't replaced the following day - disappointing for little cost to the Hotel. apart from that, it was an enjoyable stay with clean rooms/facilities and attentive staff. We shall return.
Dear Mr. Eccles, thank you very much for your feedback regarding your stay with us. We are sorry, that we could not provide you the tea/coffee making facilities earlier, but the additional ones are subject to availability. Also we will forward your feedback concerning the missing re-fill to our housekeeping department to avoid this in the future. We are looking forward to welcome you back very soon. Greetings from Berlin, your team of the ARCOTEL Velvet.
The room was really amazing. Never had a room so beautiful and perfect like the 202 at the 2nd floor. The cleaning service also has been wonderful. I'd like to thank the cleaner waitress that have cleaned my room every day with so much patience and love. My vote is low because of 2 conditions: the works to the building next to the hotel and the breakfast. Waking up at 7 in the morning just because a worker has decided to drill the wall back to your room is not the best. I guess you can understand. It stresses me so much to wake up in the middle of a deep sleep, by a horrible drill. You should deal with this company and tell them to start this kind of job at least after 9. People like to sleep and to rest during their holiday. There shouldn't be something like that in any touristic hotel like yours. Or at least you could put a sign at the entrance to inform the customers about it. You can't imagine how terrible it was to have an headteacher in the very morning. And about the breakfast. For sure was my fault if I didn't read the web site of the hotel, to find out that it has no kitchen and no restaurant. My mistake. However I found Arcotel on TripAdvisor and so likely web sites and on all of them it has at least 4.5 stars on 5. So I expected a proper kitchen with a proper menu with some typical offers. I think that the breakfast was too poor because made only of cold food. In London I'm used to an English breakfast with some lovely daily fresh made plates such as pancakes, toasts, eggs and so on. But for the rest, everything was fine. Thank you very much.
Dear Mrs. Schiano Lo Moriello, thank you very much for sharing your feedback with us. We are deeply sorry about the circumstances with the construction works behind the hotel. We are already in contact with the responsible persons, unfortunately the working hours were accepted by the federal department. However we are already working on a solution for our guests, to make the stay more comfortable and to inform about this in advance. We would be happy to recommend you other breakfast places for your next stay where you can enjoy a nice english breakfast like you are used to. Just let us know in advance and we will do our best to provide you with the information. We hope, that we may welcome you back once again, we have already signed the room 202 as your preferred one. Best regards from Berlin, your team of the ARCOTEL Velvet Berlin.
The staff was incredibly helpful and willing to assist me every time I asked. The rooms are beautifully appointed and in my room, I had a lovely view of the square outside. I loved this stay.
Great hotel and superb location for the train (surface and underground), trams, buses and by foot, all which mean you can see the sights of Berlin with ease. The hotel staff are very helpful and the hotel is trendy, spacious and clean, the only issue we had was that there is building works to the rear plot to the hotel which started quite early in the morning, but it didn't spoil our stay,
Dear Mr. Faruque, thank you very much for sharing your feedback with us. We are glad that you enjoyed your stay at our hotel and would be happy to welcome you back very soon. Of course, we are sorry about the construction works going on around our building, but unfortunately we do not have any influence on the working hours. It's good to hear, that you were still able to enjoy your stay. Best regards from Berlin, your team of the ARCOTEL Velvet.
Very pleased with this hotel from start to finish. My husband is wheelchair bound so had to email enquiries to check accommodation before we booked. Extremely helpful staff were able to efficiently answer all my enquiries. We had a handicapped room with a roll in shower, the only downside was it only had a small stool which was unsuitable for my husband's needs. We were aware of this prior to our stay as staff had sent us photos. As my husband had his electric and manual wheelchairs, we used his manual chair to shower him in which worked well for our 3 night stay. The hotel was within walking distance of many sights, we walked/rolled to many of them, Berlin Wall, Checkpoint Charlie, Reichstag, Brandenburg Gate, Holocaust Memorial, TV tower, Berlin Dungeons, German History Museum, Museum Island, Berlin Weltballoon, Berlin Cathedral, Trabi-Museum and Topography of Terror to name but a few were all within a 30 minute walk. Although we didn't use the public transport trams,buses and trains were all within a few minutes walk of the hotel and most looked wheelchair accessible. So to sum things up, great hotel, good price in fab location to explore Berlin, very helpful staff who spoke good English. If I ever return to this wonderful city I would definitely stay at this hotel again. They also look after your luggage if you have a later flight, which actually allowed us pretty much another full day to explore. ☺
Dear Mrs. Tampion, we are happy to read that you enjoyed your stay at our ARCOTEL Velvet. Thank you very much for pointing out, that the stool in our handicapped bathrooms is not very comfortable. We are going to replace the chair with a bigger one, to make it more comfortable for our guests. Thank you very much for your positive review, we are looking forward to welcome you back soon. Best regards, your team of the ARCOTEL Velvet Berlin.
The new show in the Friedrichstadt-Palast. A must-see for Berlin.
Enjoy Berlin incl. flexibility bonus and get now 10% off
4 days unwind, explore the city and enjoy good food!
Save 20% on category suite, bookable 48 hours before arrival.
Enjoy family holiday including breakfast & kids for free!
Charging your energy in s superior room incl. late check out