• Hotel guest

    Customer rating:

    10-Jan-2017
    Nice reception staff. Surprisingly, we were not bothered by the construction work at all. The room was clean and spacious (416), and we understand it was done for disabled however a shower curtain would be a great plus! We ended up avoiding taking a shower :(

    • Hotel response

      Dear Leyli, we sincerely thank you for having chosen the ARCOTEL Velvet Berlin. It was a pleasure for us that you stayed at our hotel. We are delighted that you were satisfied with the quality of the hotel and the friendly staff. Please be assured that we take your note about the shower very seriously and your feedback is motivation for us to continue to do all that most possible to make our guests` stay comfortable and relaxed. Kind regards TERESA STABENOW Guest Service Leader ARCOTEL Velvet Berlin

  • Hotel guest

    Customer rating:

    31-Dec-2016
    the room was very clean, no noise during the night, breakfast was super. The only negative point; the bed; really too soft. The bed had only 1 matras, so each time one turns, the other one wakens. Further it was all right, near the S and the U.

  • David Charles

    Customer rating:

    2-Dec-2016
    The only issue we was the Wifi which kept dropping out at odd times. We had two phones and and IPad and they all lost signal at various times, even when standing under the router in the corridor

  • Hotel guest

    Customer rating:

    7-Nov-2016
    I appreciate the green apples (and bottle of water).

  • Alan Eccles

    Customer rating:

    18-Oct-2016
    A kettle, cups and tea/coffee making facilities would be good for all rooms. We asked for a kettle/cups as advised in the guestbook and received one after 2 days but the tea/coffee were't replaced the following day - disappointing for little cost to the Hotel. apart from that, it was an enjoyable stay with clean rooms/facilities and attentive staff. We shall return.

    • Hotel response

      Dear Mr. Eccles, thank you very much for your feedback regarding your stay with us. We are sorry, that we could not provide you the tea/coffee making facilities earlier, but the additional ones are subject to availability. Also we will forward your feedback concerning the missing re-fill to our housekeeping department to avoid this in the future. We are looking forward to welcome you back very soon. Greetings from Berlin, your team of the ARCOTEL Velvet.

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