• Hotel guest

    Customer rating:

    9-Jun-2016
    No bottle opener in the room - how should I open drinks offered in the mini bar? Extreme inflexible service (e.g. late check-out only possible until 1.00 p.m.).During check-in I had to mention my private adress additionally, nevertheless you already have given my business adress. In total a very bad price-qualtiy-service

    • Hotel response

      Dear Mr. Hodecek, thank you for sharing your feedback with us. We are sorry that the bottle opener was missing in your room, this should not happen. Our reception team would have loved to help you - just let them know when you need anything. We were not able to offer you a later check-out, because we were fully booked on the day of your departure. Since we guarantee the rooms from 3p.m. we also need time to clean and check the room. We hope to find your understanding for this situation. Also we would like to inform you, that due to the German law we are obliged to take the private address of our guests. We would be happy, if you give as another chance to convince you of our hotel. Best regards from Berlin, your team of the ARCOTEL Velvet.

  • Hotel guest

    Customer rating:

    5-Jun-2016
    The sun lights the room too early for a tourist who want to visit Berlin and release stress. The tents aren't sufficient to keep sunlight out of the room. No one should be woken up earlier than necessary when on holidays.

    • Hotel response

      Dear Mr. Sparaco, thank you for giving us your feedback about your stay with us. We are sorry that the sunlight disturbed your sleep. We will make a note in your guest profile that you get a room to the backyard during your next stay. The rooms have the possibility to fully darken the room with eletronic sunblinds. Of course we will also look for a proper solution to fully darken the other rooms. We hope to welcome you back in the future. Best regards from Berlin, your team of the ARCOTEL Velvet.

  • Eric Gillisjans

    Customer rating:

    23-May-2016
    Perfecte ligging, vriendelijk personeel, lekker ontbijt en propere kamers,veilig en zeker een aanrader voor citytrip.

  • Charles Noble

    Customer rating:

    26-Apr-2016
    Great location. Helpful staff. Lots of restaurants and cafés nearby. Public transit just out the door. The heart of Mitte. Get the junior suite. Amazing room with spectacular views. One of the coolest rooms I've ever stayed in. A great value.

  • ERGUN ÖZSUNAY

    Customer rating:

    24-Apr-2016
    The location of the hotel is rather suitable for the guests coming to Berlin as tourist or for business purposes. The people at the reception is friendly and helpful.

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