Frequently Asked Questions
Hotel ARCOTEL Velvet Berlin
- What are the arrival and departure times at ARCOTEL Velvet?
Your room is available from 15.00 hrs. You are requested to check out by 12.00 hrs.
- Can I change or cancel my reservation at any time?
This depends on the conditions of booking for the tariff you have selected. If you aren't sure or have a question, please contact us.
- What can I do if I don't have a credit card and wish to guarantee my reservation?
You can also transfer the amount in advance or send us an guarantee on company letterhead that costs will be covered.
- What happens with my room if I arrive after 6.00 p.m.?
If you have not guaranteed your reservation we reserve the right to let the room to another guest.
- How far is it to the airport / station / and is there a shuttle service?
It is approx. 10 km to Tegel airport, and 21 km to Schönefeld airport.
The distance to the main railway station is 2.2 km. We regret that we do not offer a shuttle service but will be happy to arrange for a transfer at extra cost (taxi or limousine).
- What public transport routes will take me to the hotel?
ARCOTEL Velvet is close to undergound line 6, "Oranienburger Tor“, which can be reached on foot in one minute. S-Bahn Lines S1 and S2 from the "Oranienburger Straße“ station are also a minute away on foot. Tramlines M1, M6 and Line 12 stop right in front of the hotel.
- How are your rooms equipped?
Please see the room category you have booked or are interested in.
- Do you have rooms for disabled guests?
We have five rooms which are suitable for disabled guests.
- Does the hotel accept dogs, and what is the additional cost?
We will be happy to accommodate your dog at an additional cost of EUR 15.00 per day.
Please let us know in advance.
- Is WLAN internet access available free of charge?
In all public areas WLAN internet access is available free of charge and our rooms have a free high-speed internet connection.
- Does your hotel have a business center?
Our lobby has a business center with 2 internet terminals which are available free of charge.
- Is smoking allowed in the hotel and do you have rooms for smokers / how many / where is it possible to smoke?
The ARCOTEL Velvet offers 16 non smoking and 69 smoking rooms. The lobby is non smoking area.
- What credit cards do you accept?
We accept AMEX, VISA, MASTER, DINERS.
- Do you have an underground car park and is it free of charge?
Our hotel has its own car park with 24 parking spaces. A ticket for one day costs EUR 18.00
The underground garage is not approved for low-slung vehicles or vehicles which run on gas. In addition there are restrictions on the size of vehicles, which we will be happy to explain to you on request.
- How big are your conference rooms and what equipment do they have?
Our business suites are between 40-42 m² in size. The rooms are air-conditioned and flooded with daylight. In part they have direct access to the roof terrace.
