Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Rubin Hamburg.

  • Karel Schaepman

    Customer rating:

    14-Aug-2016
    Enjoyed a great weekend in Hamburg!

    • Hotel response

      Dear Mr Schaepman, thank you very much for your feedback about your recent stay. We are more than glad to hear that you fully enjoyed your time with us. We are looking forward to seeing you again soon, your ARCOTEL Rubin Hamburg Team

  • Françoise Schatz

    Customer rating:

    30-Jul-2016
    quiet and calm, well located, very convenient to Hauptbahnhof, large bedroom & bathroom, nice breakfast too. We haven't see many of the staff (we didn't need it), but no reason why he wouldn't be helpful!

    • Hotel response

      Dear Mr Schatz, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again, your ARCOTEL Rubin Hamburg Team

  • Gritt Sørensen

    Customer rating:

    28-Jul-2016
    Lovely hotel close to the central station. The room was big, very clean and with a super bed and a lovely bathroom. Breakfast was yummy............

    • Hotel response

      Dear Mrs Sorensen, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again. Best regards, the ARCOTEL Rubin Hamburg Team

  • Hotel guest

    Customer rating:

    17-Jul-2016
    The rooms were comfortable and clean, and the staff were friendly and helpful. The breakfast was amazing, with extensive variety, including several vegan options, and good labeling for food allergies. It was an ideal hotel for a short holiday in Hamburg with visiting family.

    • Hotel response

      Dear Mrs Liddle, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again. Your ARCOTEL Rubin Hamburg Team

  • Hotel guest

    Customer rating:

    11-Jul-2016
    Twin beds instead of the booked double bed! No change even after been kindly asked.

    • Hotel response

      Dear guest, we are pleased that you have taken the time to share your experience about your recent stay with us. Your feedback has been taken very seriously and has been forwarded to our front office department. Our staff is always striving to give the best service possible and we are sorry that we could not meet your expectations. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team