Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Rubin Hamburg.

  • Keith Harris

    Customer rating:

    24-Sep-2016
    The Arcotel is a reasonable mid-range hotel within easy reach of the main station. The staff were friendly and helpful,the rooms are a decent size and the breakfast is good if a bit pricey. My main complaint is that the room that I was given absolutely stank of smoke and I was told that no other room was available when I complained. I am not being picky here, it was to the point where it was difficult to sleep in the room even with the windows open. So in short if you're a non smoker make sure that you get a non smoking room and the hotel will is fine.

    • Hotel response

      Dear Mr Harris, thank you very much for your stay at the ARCOTEL Rubin and for sharing your feedback with us. We are glad to read that you enjoyed your stay here in most parts but we also regret that there were grounds to criticism. For the smoking room, we would like to apologize. That is definitely not the standard we want to deliver and we still hope that we can welcome you again one day. Best regards, your ARCOTEL Rubin Hamburg Team

  • Karel Schaepman

    Customer rating:

    14-Aug-2016
    Enjoyed a great weekend in Hamburg!

    • Hotel response

      Dear Mr Schaepman, thank you very much for your feedback about your recent stay. We are more than glad to hear that you fully enjoyed your time with us. We are looking forward to seeing you again soon, your ARCOTEL Rubin Hamburg Team

  • Françoise Schatz

    Customer rating:

    30-Jul-2016
    quiet and calm, well located, very convenient to Hauptbahnhof, large bedroom & bathroom, nice breakfast too. We haven't see many of the staff (we didn't need it), but no reason why he wouldn't be helpful!

    • Hotel response

      Dear Mr Schatz, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again, your ARCOTEL Rubin Hamburg Team

  • Gritt Sørensen

    Customer rating:

    28-Jul-2016
    Lovely hotel close to the central station. The room was big, very clean and with a super bed and a lovely bathroom. Breakfast was yummy............

    • Hotel response

      Dear Mrs Sorensen, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again. Best regards, the ARCOTEL Rubin Hamburg Team

  • Hotel guest

    Customer rating:

    17-Jul-2016
    The rooms were comfortable and clean, and the staff were friendly and helpful. The breakfast was amazing, with extensive variety, including several vegan options, and good labeling for food allergies. It was an ideal hotel for a short holiday in Hamburg with visiting family.

    • Hotel response

      Dear Mrs Liddle, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again. Your ARCOTEL Rubin Hamburg Team