Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Rubin Hamburg.

  • Hotel guest

    Customer rating:

    13-Jan-2017
    Very clean, comfortable, ideally located (2 min walk from metro, Aldi in front of the hotel, walking distance from center, kunsthalle...), good service, people were very nice and helpfull. We had a great stay in Hamburg.

    • Hotel response

      Dear Lynn, thanks for the great Feedback. We are looking forward to welcome you again at ARCOTEL Rubin Hamburg.

  • Lars Toftlund

    Customer rating:

    18-Dec-2016
    As always the staff was very welcoming and friendly. The suite was nice and clean, great room. Recycled toilet paper does however come in a softer version than the "sandpaper-type" available in the room ;-)

    • Hotel response

      Moin Moin dear Toftlund, we are pleased that you have taken the time to share your experience with us and thank you for your kind words. Your note in relation to our toilet paper, we have forwarded to our Housekeeping. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team

  • Scott Watson

    Customer rating:

    18-Dec-2016
    Had a pleasant stay, in a very nice hotel . Staff were very friendly and helpful. Ideal for getting around Hamburg. Would stay again and would recommend.

    • Hotel response

      Moin Moin dear Mr Watson, it's nice to hear that you had a good time at our hotel and that you´ll visit us again in the future. Your ARCOTEL Rubin Hamburg Team

  • Karen Bates

    Customer rating:

    5-Nov-2016
    Nice hotel but expensive for where it is situated and the breakfast was not worth the money. The room we had was very nice and very clean. The mini bar in your room should be free considering the price of the room. Staff were very helpful.

    • Hotel response

      Dear Karen, thank you very much for your stay at the ARCOTEL Rubin in Hamburg and your feedback. Great to hear that you enjoyed your stay overall and were happy with our helpful staff. We regret to read that the price-performance was not correct in your point of view. In fact, our prices depend on the current market situation. Maybe we can welcome you back one day, best regards, the ARCOTEL Rubin Hamburg Team

  • Hotel guest

    Customer rating:

    31-Oct-2016
    Hotellet var meget tilfredsstillende, rent og pænt

    • Hotel response

      Moin Moin from Hamburg, since our Danish is not very good we just say "mange tak" and hopefully "bye for nu", the ARCOTEL Rubin Hamburg team