Guest reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Rubin Hamburg.

  • Karen Bates

    Customer rating:

    5-Nov-2016
    Nice hotel but expensive for where it is situated and the breakfast was not worth the money. The room we had was very nice and very clean. The mini bar in your room should be free considering the price of the room. Staff were very helpful.

    • Hotel response

      Dear Karen, thank you very much for your stay at the ARCOTEL Rubin in Hamburg and your feedback. Great to hear that you enjoyed your stay overall and were happy with our helpful staff. We regret to read that the price-performance was not correct in your point of view. In fact, our prices depend on the current market situation. Maybe we can welcome you back one day, best regards, the ARCOTEL Rubin Hamburg Team

  • Hotel guest

    Customer rating:

    31-Oct-2016
    Hotellet var meget tilfredsstillende, rent og pænt

    • Hotel response

      Moin Moin from Hamburg, since our Danish is not very good we just say "mange tak" and hopefully "bye for nu", the ARCOTEL Rubin Hamburg team

  • Hotel guest

    Customer rating:

    23-Oct-2016
    Nice modern hotel in Hamburg; convenient close to main train station

    • Hotel response

      Dear Mr Vermeire, thank you for your review and for choosing the ARCOTEL Rubin. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards, your ARCOTEL Rubin Hamburg Team

  • Hotel guest

    Customer rating:

    22-Oct-2016
    Parking was not good for a big car.

    • Hotel response

      Dear Mr Jensen, thank you very much for your stay at the ARCOTEL Rubin and your positive feedback. Our staff is always striving to give the best service possible and therefore we are very happy to get such a positive review like yours. We are looking forward to welcoming you again soon. Your ARCOTEL Rubin Hamburg Team

  • Keith Harris

    Customer rating:

    24-Sep-2016
    The Arcotel is a reasonable mid-range hotel within easy reach of the main station. The staff were friendly and helpful,the rooms are a decent size and the breakfast is good if a bit pricey. My main complaint is that the room that I was given absolutely stank of smoke and I was told that no other room was available when I complained. I am not being picky here, it was to the point where it was difficult to sleep in the room even with the windows open. So in short if you're a non smoker make sure that you get a non smoking room and the hotel will is fine.

    • Hotel response

      Dear Mr Harris, thank you very much for your stay at the ARCOTEL Rubin and for sharing your feedback with us. We are glad to read that you enjoyed your stay here in most parts but we also regret that there were grounds to criticism. For the smoking room, we would like to apologize. That is definitely not the standard we want to deliver and we still hope that we can welcome you again one day. Best regards, your ARCOTEL Rubin Hamburg Team