The rooms were comfortable and clean, and the staff were friendly and helpful. The breakfast was amazing, with extensive variety, including several vegan options, and good labeling for food allergies. It was an ideal hotel for a short holiday in Hamburg with visiting family.
Dear Mrs Liddle, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again. Your ARCOTEL Rubin Hamburg Team
Twin beds instead of the booked double bed! No change even after been kindly asked.
Dear guest, we are pleased that you have taken the time to share your experience about your recent stay with us. Your feedback has been taken very seriously and has been forwarded to our front office department. Our staff is always striving to give the best service possible and we are sorry that we could not meet your expectations. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team
Dear Balacndran, We are delighted that you were with us and rate us so positively. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team
Breakfast was great and the reasonably priced upgrade to junior suite was also mcuh apreciated. Big and very comfortable bed. The two biggest issues would be that the airconditioning simly doesn't enough capacity to cool the room properly. We set ours to 18C which was as low as it could go, but I would estimate room temperature to be between 22 and 25 degrees. WiFi is great when it is working, but unfortunantly we often experienced problems connecting. Furniture and interior might need an upgrade. Leather seating isn't very comfortable when the room temperature is this high.
Dear Martin, Thanks for the positive review of your stay with us. We are very pleased that you have such good like our breakfast buffet and our Junior Suite. Your comments regarding the Internet and our air conditioning we have forwarded to further improve our Technical Department. We are very sorry that you have not agreed to our decor and furnishings, but would very pleased about a seeing again. Yours ARCOTEL Rubin Hamburg Team
Very Nice breakfast room, breakfast, service (very friendly), super With bike renting and sauna facilities. The only thing We missed was conditioner for Our hair.. Exspecting a 4 Star hotel to have a bit better shampoo conditioner etc.. Nice With eco products, but at lotion and conditioner in a Big tube would be possible
Dear Melanie, thanks for the positive review of your stay with us. We are very pleased that you have so much our breakfast buffet and the breakfast service as well as our sauna area. From our SUPERIOR category we also offer little additional shampoos and creams. Ask on your next booking but immediately after a higher category. Yours ARCOTEL Rubin Hamburg Team
Park, Sleep & Eat Save up to 51% with the additional benefits garage and buffet breakfast
3 days of exploring Hamburg incl. a visit at the Miniatur Wunderland
10% discount from 3 nights
2 adults + 2 children under 12
Enjoy New Year's Eve in Hamburg
2 days in Hamburg incl. a 3-course menu
You'll be saving from the 2nd night
Book now and start practicing for the Haspa Marathon