• Hotel guest

    Customer rating:

    17-Jul-2016
    The rooms were comfortable and clean, and the staff were friendly and helpful. The breakfast was amazing, with extensive variety, including several vegan options, and good labeling for food allergies. It was an ideal hotel for a short holiday in Hamburg with visiting family.

    • Hotel response

      Dear Mrs Liddle, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you fully enjoyed your time with us. We are looking forward to seeing you again. Your ARCOTEL Rubin Hamburg Team

  • Hotel guest

    Customer rating:

    11-Jul-2016
    Twin beds instead of the booked double bed! No change even after been kindly asked.

    • Hotel response

      Dear guest, we are pleased that you have taken the time to share your experience about your recent stay with us. Your feedback has been taken very seriously and has been forwarded to our front office department. Our staff is always striving to give the best service possible and we are sorry that we could not meet your expectations. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team

  • balachandran thirugnanam

    Customer rating:

    13-Jun-2016
    Very good.

    • Hotel response

      Dear Balacndran, We are delighted that you were with us and rate us so positively. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team

  • Martin Damm Laupstad

    Customer rating:

    7-Jun-2016
    Breakfast was great and the reasonably priced upgrade to junior suite was also mcuh apreciated. Big and very comfortable bed. The two biggest issues would be that the airconditioning simly doesn't enough capacity to cool the room properly. We set ours to 18C which was as low as it could go, but I would estimate room temperature to be between 22 and 25 degrees. WiFi is great when it is working, but unfortunantly we often experienced problems connecting. Furniture and interior might need an upgrade. Leather seating isn't very comfortable when the room temperature is this high.

    • Hotel response

      Dear Martin, Thanks for the positive review of your stay with us. We are very pleased that you have such good like our breakfast buffet and our Junior Suite. Your comments regarding the Internet and our air conditioning we have forwarded to further improve our Technical Department. We are very sorry that you have not agreed to our decor and furnishings, but would very pleased about a seeing again. Yours ARCOTEL Rubin Hamburg Team

  • Malene Børresen

    Customer rating:

    16-May-2016
    Very Nice breakfast room, breakfast, service (very friendly), super With bike renting and sauna facilities. The only thing We missed was conditioner for Our hair.. Exspecting a 4 Star hotel to have a bit better shampoo conditioner etc.. Nice With eco products, but at lotion and conditioner in a Big tube would be possible

    • Hotel response

      Dear Melanie, thanks for the positive review of your stay with us. We are very pleased that you have so much our breakfast buffet and the breakfast service as well as our sauna area. From our SUPERIOR category we also offer little additional shampoos and creams. Ask on your next booking but immediately after a higher category. Yours ARCOTEL Rubin Hamburg Team

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