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ARCOTEL Rubin Hamburg

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Customer Reviews

Hotel ARCOTEL Rubin Hamburg


Anonymous guest
Valoration: 5/5

18-Nov-2014
The room was very clean and quiet, bed and pillows were comfortable, shower water pressure was good. I did find it odd to not have a secondary lock on the door to the hall. The only problem was initially getting set up with WiFi but someone came immediately to assist with this - even though it was late at night.

Hotel response :
Dear guest, Thank you for your kind comment on our website. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Peter Van Es'
Valoration: 5/5

15-Nov-2014
Was perfect To many tramps in hamburg

Benjamin Wyllie
Valoration: 5/5

2-Nov-2014
Lovely hotel. Warm and bright and very modern. Forgot to book a 3rd might and the receptionist managed to change the room for one that would be the 3 nights. Very helpful with the tourist guide also and great option to buy Hamburg card at reception. Would definitely go again

Hotel response :
Dear Mr. Wyllie, Thank you for staying at the ARCOTEL Rubin and your kind feedback. The entire ARCOTEL Rubin Team is very glad to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin Team

Anonymous guest
Valoration: 5/5

29-Oct-2014
Nice room, very clean, everything was ok

Anonymous guest
Valoration: 4/5

19-Oct-2014
Very good hotel. I know its a design hotel but wish it had a touch more luxury/comfort ...it is a llittle stark!

Hotel response :
Dear guest, Thank you very much for taking the time to leave your feedback on our website. We truly appreciate your comment in order to continuously improve our service and standards. The entire ARCOTEL Rubin team is very glad to know that you enjoyed your stay with us. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Didier Zerath
Valoration: 1/5

27-Sep-2014
I did not have any internet connection in my room. the wi fi was completely down. Impossible to work which is not acceptable.Hotel pertsonal could not care less. Very poor service. Hotel not to be recommended.

Hotel response :
Dear Mr. Zerath, Thank you for staying at the ARCOTEL Rubin and your kind comment. We want to apologize for the inconvenience you expierenced during your stay with the internet connection. Please be sure that we forwarded your comment to our technical department to resolve the problem. We hope we can still look forward to your loyalty and that you allow us to redeem ourselves during a next visit. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, MYRIAM SPALTING Front Office Manager

Samantha Adams
Valoration: 5/5

3-Sep-2014
lovely friendly staff, good location, good facilities and quiet rooms

Hotel response :
Dear Ms. Adams, on this occasion we are glad to hear that you enjoyed your stay with. Thank you for your kind comment. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Evert Bronkhorst
Valoration: 3/5

1-Sep-2014
Good hotel but WIFI in the rooms is terrible bad. I complaint twice but nothing changed...

Hotel response :
Dear Mr. Bronkhorst, Thank you for staying at the ARCOTEL Rubin. We apologize for the inconvenience you experienced during your stay with our internet connection. We forwarded your comment to our technical department to resolve the problem. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 4/5

1-Sep-2014
Nice hotel, well situated, close to a Subway station and also within walking distance of the main Hamburg Train Station. Surroundings were Ok, did not have any problem. Applied for an upgrade just for 15 euros a day, and room was spacious, clean and had everything I needed for an enjoyable stay. Liked the PCs with internet access in the Lobby, as I was travelling without one. Only recommendation is for the staff, maybe a bit more helpful, specially with people who stay for the first time in Hamburg. I would stay there again if I go to Hamburg.

Hotel response :
Dear guest, Thank you very much for taking the time to leave your feedback on our website. We truly appreciate your comment in order to continuously improve our service and standards. The entire ARCOTEL Rubin team is very glad to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standard of the hotel. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 4/5

23-Aug-2014
We enjoyed our stay with you very much. Excellent breakfasts. We booked a room for 2 people but when we arrived there was only one duvet, one pillow sh done set of towels and we had to request a second set at reception. We had also requested allergy free bedding but this nor provided on arrival and we had to ask at reception. The staff at reception were very good.

Hotel response :
Dear guest, Thank you very much for taking the time to rate our hotel. We are very pleased, that you were satisfied by our breakfast buffet and our service. We would like to apologize, that the room was not prepared for two persons and that the allergy free bedding was not provided. To avoid this for the future, we added the mentioned issues as wishes to your guest file. We are looking forward to welcome you again soon. With kind regards, Your ARCOTEL Rubin Team

Anonymous guest
Valoration: 4/5

8-Aug-2014
Generally a problem with waiting at the check in desk - not enough space or personnel for the Hotel capacity

Hotel response :
Dear guest, We hope you enjoyed your recent stay at our hotel and had a safe journey back home. We appreciate that you took the time to leave your feedback on our website as your comments are valuable to us in order to continuously improve our service and standards. We apologize for the waiting time at the front desk. Please be sure that this does not belong to our standard. The level of service we offer our guests is importance to us and on this occasion we did not manage to exceed your expectations. We hope that we can still look forward to your loyalty and that you allow us to redeem ourselves during a next visit. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 4/5

4-Aug-2014
Very nice room relative to the value. Breakfast a little too costly

Hotel response :
Dear Guest, thank you very much for rating our hotel. Additionally to our normal breakfast buffet, we also offer a small breakfast for EUR 7,50. Please do not hesitate to ask our staff for further information at your next stay. We are very pleased, that you enjoyed our service and are looking forward to welcome you again soon. With kind regards, Your ARCOTEL Rubin Team

Anonymous guest
Valoration: 5/5

1-Aug-2014
Staff were really helpful and friendly. Room was spacious and clean. Very happy with my stay.

Piet Ypeij
Valoration: 4/5

12-Jul-2014
Nice and good Hotel for stay in Hamburg