Customer Reviews
Hotel ARCOTEL Rubin Hamburg
Bent Vesterdal
Despite the fact that I didn't get the room I had reserved and had to stay in another hotel, it was a very positive experience because the way that the employees at Rubin assisted me was very nice and pleasant.
Hotel response :
Dear Mr Vesterdal, thank you very much for your feedback at our homepage which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard.We hope to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Harri Kemppainen
Fine hotel, friendly staff, good large enough room, excellent breakfast. Definetly four stars!
Hotel response :
Dear Mr. Kemppainen, thank you very much for your feedback at www.arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, BENNY RITZMANN / Front Office Manager
NICHOLAS MATTHEWS
Excellent location; comfortable rooms and my wife loved the champagne on offer at breakfast.
Hotel response :
Dear Mr. Matthews , thank you very much for your feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Kieron Loy
The street outside my room was noisey all night. I think the delivery point for the hotel was below my window. I heard vans/trucks backing up with warning beepers on, carts being loaded onto or off trucks, bottles dropped & broken, people talking, this was going on allthrough the night.
Hotel response :
Dear Mr. Loy , thank you very much for your feedback at arcotelhotels.com. We are are sorry that your room was too noisy, for your next stay we made a notice that you prefer a quiet room. We are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
John Falch
We are very pleased after our visit to ARCOTEL Rubin in Jan. 2011. Friendly staff all the way. We were offered a reasonably priced upgrade, wich we took, and got a wonderful suite. We will definately be back !!
Hotel response :
Dear Mr. Falch , thank you very much for your great feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Whishing you a merry christmas! Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Kirsten Hansen
Hotellet har en relativt central og rolig placering. Fin indretning og rummelige værelser. Flink og høflig betjening og service. Morgenmaden er frisk, meget varieret og sund. God bar med spændende drinks. Det eneste minus og et ret stort et af slagsen var at nøglekortet blev sat ud af drift allerede klokken 10 om formiddagen, selvom vi havde værelset til klokken 14 ifølge vort miniophold i Hamburg.
Hotel response :
Dear Mrs. Hansen, thank you very much for your feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Anonymous guest
+ wellness facilities + location - noise in the room from airsystem (could not be turned off) - reception not super friendly, just ok. Overall ok.
Hotel response :
Dear Guest, thank you very much for staying at the ARCOTEL Rubin Hamburg. Especially due to comments from our guests we are able to continually improve our high level of quality and service. Your praise and suggestion are motivation for us to continue to do all that is possible to make our guests’ stay comfortable, relaxing, and satisfying. We would like to wish you all the best and look forward to welcoming you back to ARCOTEL Hotels and Resorts in the near future. Kind regards, MONA DÜSENER / Front Office Manager
Dimitri Maaten
very friendly and welcoming desk staff, nice modern room. Even paying for upgrade internet it did not improved and had during our stay a very bad connection.
Hotel response :
Dear Mr Maaten, thank you very much for staying at the ARCOTEL Rubin Hamburg and for taking the time to fill in the feedback on our homepage. Especially due to comments from our guests we are able to continually improve our high level of quality and service. We regret that you were not completely satisfied with your stay because of the internet service. We are very sorry for the inconveniences. The problem has already been passed to our technical service. We hope you will give us the opportunity to show you our high standards and quality at ARCOTEL Rubin in the future. Many greetings from Hamburg, SVANTJE NAGEL / Assistant Front Office Manager
Anonymous guest
nice stay at this hotel, very clean and modern, nice staff, good location (only 100m from the subway entrance).
Hotel response :
Dear Guest, thank you very much for staying at the ARCOTEL Rubin Hamburg and for taking the time to fill in the guest questionnaire. Especially due to comments from our guests we are able to continually improve our high level of quality and service. We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home. Yours sincerely, MONA DÜSENER / Front Office Manager
Ian Cairns
Lovely hotel. Clean & welcoming with a great location in the city.
Hotel response :
Dear Mr Cairns, thank you very much for your feedback at www.arcotelhotels.com which shows us that we are on the right way improving our services. We hope to welcome you again somewhere in the future and wish you a nice time until then. Kind regards, MONA DÜSENER / Front Office Manager
Anonymous guest
I could not find tissue in the room. It was the only problem I found. It was a nice stay however. Thank you.
Hotel response :
Dear Guest, thank you very much for staying at the ARCOTEL Rubin Hamburg. Especially due to comments from our guests we are able to continually improve our high level of quality and service. Your praise and suggestion are motivation for us to continue to do all that is possible to make our guests’ stay comfortable, relaxing, and satisfying. We would like to wish you all the best and look forward to welcoming you back to ARCOTEL Hotels and Resorts in the near future. Kind regards, MONA DÜSENER / Front Office Manager
Kaare Stenild
I was given a internet cable when I asked for wifi. Any Hotel should have wifi. Everything else was better than expected in the hotel. Even the old Maritim have wifi although you have to pay for it. Please provide free wifi and I will be returning to Arcotel Runin on all my Hamburg business trips best Kaare
Hotel response :
Dear Mr. Stenild, Thank you for your kind words on our website www.arcotelhotels.com. We can gladly announce that we currently have the structural conditions of the hotel for an installation of wireless in the rooms and check it then also be communicating. Currently we offer the Wi-Fi in the lobby and bar. We hope to welcome you again soon and we wish you a nice time until then. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
CHUN WEI KHOR
Was upgraded to designer room..great room
Hotel response :
Dear Mrs. Chun Wei Khor, thank you very much for your feedback at our homepage. We feel glad you had a pleasant stay at the ARCOTEL Rubin and we hope to welcome you soon again in Hamburg. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Anonymous guest
The Rubin is a lovely designer hotel. It has one theme (including colour and style) that spans the entire building. The rooms are spacey, very quiet and equipped with a highly effective air condition unit. The sauna sith steam room on the top floor leads to a balcony with stupendous views of the city. Staff were very friendly and helpful throughout. We also enjoyed highly sophisticated dinner at the bistro (Cafe Wien) on the ground floor. The cocktails in the hotel bar are world class.
Hotel response :
Dear guest, thank you very much for your kind feedback which shows us that we are on the right way. We hope you will visit us again soon and wish you a nice time until then. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
