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ARCOTEL Rubin Hamburg

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Hotel ARCOTEL Rubin Hamburg


Anonymous guest
Valoration: 4/5

13-Apr-2015
location is great. Hotel was clean and comfortable. Personnel were kind and helpful. I

Hotel response :
Dear Guest, Thank you for your positive feedback. With great interest we have read your comments about your stay in our hotel. We are happy to hear that you enjoyed your stay with us. We wish you all the best and to welcome you back to our hotel in the nearest future. Many Thanks & Kind Regards, Your team from ARCOTEL Rubin Hamburg

Anonymous guest
Valoration: 4/5

13-Apr-2015
I liked the hotel, the room is bright & modern & noise control both internal & external good. A small point, the washbasin being in the room may not suit all and the light over the sink was no good for shaving. I will be happy to return

Hotel response :
Dear Guest, With great interest we have read your positive feedback regarding your stay in our hotel. We would like to thank you for taking the time to complete the questionnaire. We would like to also mentioned that your comments will be forward to the relevant department. We look forward to your return very soon. Kind Regards, Your team from ARCOTEL Rubin Hamburg

Anonymous guest
Valoration: 5/5

9-Apr-2015
Pro's: Very nice and clean rooms. Excellent service at the check-in staff. Good breakfast buffet! Very close to Siemens office and to Berliner Tor station. Con's: Parking costs 16€ per day and is not included in room costs.

Hotel response :
Dear Guest, We would like to take this opportunity to thank you for your positive and valuable feedback.Your comments will be forward to our Management Team and especially to our staff to inform them about your great experience. We look forward to welcome you back to our hotel in the nearest future. Best regards, Your team from ARCOTEL Rubin Hamburg

Martin Richter
Valoration: 4/5

7-Apr-2015
Very nice hotel. Friendly staff. Good location near U-Bahn and within walking distance of good restaurants. I know my wife would have appreciated a larger wellness area with more machines, and our children (aged 4+5) would have loved a swimming pool, but all in all, everybody was happy - and the bathtub was a OK "swimming pool". We will definitely be back some day!

Hotel response :
Dear Mr Richter, Thank you very much for your kind feedback. It is an honor to hear such positve comments. We would like to welcome you and your family back to our hotel, in order for us to accomodate your request with the swimming pool. We will be able to recommand you some great public swimming pools with waterslides which might be better suited for your children. We wish you all the best and we look forward to welcome you back to our hotel in the nearest future. Best regards, Your team from ARCOTEL Rubin Hamburg

KarlGustav Magnusson
Valoration: 4/5

6-Apr-2015

Falco Hoffman
Valoration: 4/5

31-Mar-2015
Nice, clean hotel, great service, good breakfast and friendly employees

Hotel response :
Dear Guest, Thank you for your positive feedback regarding our great service and the friendiness of our employees. We strive to achieve our best Customer Service and appriaciate that you enjoyed your stay in our hotel. Please note that your comments will be passed on forward to our Management. We look forward to welcome you back in our hotel. Many Thanks and Kind Regards, ARCOTEL Rubin Team

Anonymous guest
Valoration: 5/5

2-Mar-2015
Great value for Money. Close to the city center, quiet rooms and a very good breakfast.

Anonymous guest
Valoration: 5/5

23-Feb-2015
Missed the Sect to our breakfast!

Anonymous guest
Valoration: 4/5

16-Feb-2015
Very nice hotel. My wife, myself and our two young daughters stayed in a suite on the 5th floor, which suited our needs perfectly. Nice rooms, good beds and very nice bathrooms. We also had the morning buffet, which was quite nice.

Hotel response :
Dear guest, Thank you for staying at the ARCOTEL Rubin. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 4/5

26-Jan-2015
Friendly staff. Nice hotel. Very nice breakfast. If there is one thing that's not superb, it's the fact that there are still smoking rooms - you can smell that in the hall (that is a little old school with lots of carpet).

Hotel response :
Dear guest, Thank you for your kind comment on our website. We are glad to hear that you enjoyed your stay with us. Furthermore we will forward your comment to our housekeeping department regarding the smoke in the hallway. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 1/5

21-Jan-2015
My room was smelling badly from old tobacco and wunderbaum perfume - clearly an attempt to clear the tobacco smell from a previous guest :-(

Hotel response :
Dear guest, Thank you for staying at the ARCOTEL Rubin and your kind comment. We want to apologize for the room allocation. We would like to inform you that we left a note in your profile for your next booking. We hope we can still look forward to your loyalty and that you allow us to redeem ourselves during a next visit. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, MYRIAM SPALTING Front Office Manager

Peter Sanders
Valoration: 4/5

3-Jan-2015
We had a pleasant stay. The room was nice and the beds were very good. The room was too warm so we had to sleep with open window. Probably the heating is always blowing warm air into the rooms. The breakfast was very diverse and there was sufficiant choice of food. The personal was very kind and helpfull.

Hotel response :
Dear Mr. Sanders, Thank you for staying at the ARCOTEL Rubin. We are glad to hear that you enjoyed your stay with us. Furthermore we will forward your comment to our technical department to check the heating system. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Leif Dan Hauge Christensen
Valoration: 5/5

30-Dec-2014
It was very very good

Joan Taylor
Valoration: 4/5

21-Dec-2014
We were a little worried by the people we passed on the way from the station to the hotel....young ladies in doorways and men hanging around, but need not have been . The hotel was excellent. Room lovely and breakfast was very good indeed. The staff were friendly and helpful. I can recommend this hotel without reservation for a stay in Hamburg.

Hotel response :
Dear guest, Thank you for staying at the ARCOTEL Rubin. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team