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ARCOTEL Rubin Hamburg

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Customer Reviews

Hotel ARCOTEL Rubin Hamburg


Anonymous guest
Valoration: 4/5

26-Jan-2015
Friendly staff. Nice hotel. Very nice breakfast. If there is one thing that's not superb, it's the fact that there are still smoking rooms - you can smell that in the hall (that is a little old school with lots of carpet).

Hotel response :
Dear guest, Thank you for your kind comment on our website. We are glad to hear that you enjoyed your stay with us. Furthermore we will forward your comment to our housekeeping department regarding the smoke in the hallway. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 1/5

21-Jan-2015
My room was smelling badly from old tobacco and wunderbaum perfume - clearly an attempt to clear the tobacco smell from a previous guest :-(

Hotel response :
Dear guest, Thank you for staying at the ARCOTEL Rubin and your kind comment. We want to apologize for the room allocation. We would like to inform you that we left a note in your profile for your next booking. We hope we can still look forward to your loyalty and that you allow us to redeem ourselves during a next visit. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, MYRIAM SPALTING Front Office Manager

Peter Sanders
Valoration: 4/5

3-Jan-2015
We had a pleasant stay. The room was nice and the beds were very good. The room was too warm so we had to sleep with open window. Probably the heating is always blowing warm air into the rooms. The breakfast was very diverse and there was sufficiant choice of food. The personal was very kind and helpfull.

Hotel response :
Dear Mr. Sanders, Thank you for staying at the ARCOTEL Rubin. We are glad to hear that you enjoyed your stay with us. Furthermore we will forward your comment to our technical department to check the heating system. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Leif Dan Hauge Christensen
Valoration: 5/5

30-Dec-2014
It was very very good

Joan Taylor
Valoration: 4/5

21-Dec-2014
We were a little worried by the people we passed on the way from the station to the hotel....young ladies in doorways and men hanging around, but need not have been . The hotel was excellent. Room lovely and breakfast was very good indeed. The staff were friendly and helpful. I can recommend this hotel without reservation for a stay in Hamburg.

Hotel response :
Dear guest, Thank you for staying at the ARCOTEL Rubin. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

John cooper
Valoration: 4/5

14-Dec-2014
Poor / no internet connection in room 332. Had to go to lobby for connection

Hotel response :
Dear Mr. Cooper, Thank you for staying at the ARCOTEL Rubin. We are very sorry to hear, that the internet connection was not working well during your stay. We forwarded your comment to our technical department to resolve the problem. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 5/5

8-Dec-2014
Great breakfast with plenty of choices, incl. for vegetarians. Good selection of teas, bread, fruits etc. with nice treats: the warm apples were perfect to give a Christmas taste. Comfortable bed. Good location close to metro station and train station (just don't be surprised of some streets nearby). Overall a very nice stay in a nice place we would certainly recommend.

Hotel response :
Dear guest, Thank you very much for rating our hotel. We are very satisfied, that you felt comfortable during your stay and are looking forward to welcome you as our guest again soon. With kind regards, Your ARCOTEL Rubin-Team

gareth speers
Valoration: 5/5

27-Nov-2014
fantastic hotel with very helpful staff. Would definitely stay again if in Hamburg or another city where the hotel operates.

Hotel response :
Dear Mr. Speers, Thank you for staying at the ARCOTEL Rubin. We are glad to hear that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel. Your comment is a great motivation to our team to keep up with the professionalism and service. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin Team

Anonymous guest
Valoration: 5/5

18-Nov-2014
The room was very clean and quiet, bed and pillows were comfortable, shower water pressure was good. I did find it odd to not have a secondary lock on the door to the hall. The only problem was initially getting set up with WiFi but someone came immediately to assist with this - even though it was late at night.

Hotel response :
Dear guest, Thank you for your kind comment on our website. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Peter Van Es'
Valoration: 5/5

15-Nov-2014
Was perfect To many tramps in hamburg

Benjamin Wyllie
Valoration: 5/5

2-Nov-2014
Lovely hotel. Warm and bright and very modern. Forgot to book a 3rd might and the receptionist managed to change the room for one that would be the 3 nights. Very helpful with the tourist guide also and great option to buy Hamburg card at reception. Would definitely go again

Hotel response :
Dear Mr. Wyllie, Thank you for staying at the ARCOTEL Rubin and your kind feedback. The entire ARCOTEL Rubin Team is very glad to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin Team

Anonymous guest
Valoration: 5/5

29-Oct-2014
Nice room, very clean, everything was ok

Anonymous guest
Valoration: 4/5

19-Oct-2014
Very good hotel. I know its a design hotel but wish it had a touch more luxury/comfort ...it is a llittle stark!

Hotel response :
Dear guest, Thank you very much for taking the time to leave your feedback on our website. We truly appreciate your comment in order to continuously improve our service and standards. The entire ARCOTEL Rubin team is very glad to know that you enjoyed your stay with us. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Didier Zerath
Valoration: 1/5

27-Sep-2014
I did not have any internet connection in my room. the wi fi was completely down. Impossible to work which is not acceptable.Hotel pertsonal could not care less. Very poor service. Hotel not to be recommended.

Hotel response :
Dear Mr. Zerath, Thank you for staying at the ARCOTEL Rubin and your kind comment. We want to apologize for the inconvenience you expierenced during your stay with the internet connection. Please be sure that we forwarded your comment to our technical department to resolve the problem. We hope we can still look forward to your loyalty and that you allow us to redeem ourselves during a next visit. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, MYRIAM SPALTING Front Office Manager