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ARCOTEL Rubin Hamburg

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Hotel ARCOTEL Rubin Hamburg


Anonymous guest
Valoration: 4/5

23-Aug-2014
We enjoyed our stay with you very much. Excellent breakfasts. We booked a room for 2 people but when we arrived there was only one duvet, one pillow sh done set of towels and we had to request a second set at reception. We had also requested allergy free bedding but this nor provided on arrival and we had to ask at reception. The staff at reception were very good.

Hotel response :
Dear guest, Thank you very much for taking the time to rate our hotel. We are very pleased, that you were satisfied by our breakfast buffet and our service. We would like to apologize, that the room was not prepared for two persons and that the allergy free bedding was not provided. To avoid this for the future, we added the mentioned issues as wishes to your guest file. We are looking forward to welcome you again soon. With kind regards, Your ARCOTEL Rubin Team

Anonymous guest
Valoration: 4/5

8-Aug-2014
Generally a problem with waiting at the check in desk - not enough space or personnel for the Hotel capacity

Hotel response :
Dear guest, We hope you enjoyed your recent stay at our hotel and had a safe journey back home. We appreciate that you took the time to leave your feedback on our website as your comments are valuable to us in order to continuously improve our service and standards. We apologize for the waiting time at the front desk. Please be sure that this does not belong to our standard. The level of service we offer our guests is importance to us and on this occasion we did not manage to exceed your expectations. We hope that we can still look forward to your loyalty and that you allow us to redeem ourselves during a next visit. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 4/5

4-Aug-2014
Very nice room relative to the value. Breakfast a little too costly

Hotel response :
Dear Guest, thank you very much for rating our hotel. Additionally to our normal breakfast buffet, we also offer a small breakfast for EUR 7,50. Please do not hesitate to ask our staff for further information at your next stay. We are very pleased, that you enjoyed our service and are looking forward to welcome you again soon. With kind regards, Your ARCOTEL Rubin Team

Anonymous guest
Valoration: 5/5

1-Aug-2014
Staff were really helpful and friendly. Room was spacious and clean. Very happy with my stay.

Piet Ypeij
Valoration: 4/5

12-Jul-2014
Nice and good Hotel for stay in Hamburg

Ganna Orlova
Valoration: 5/5

1-Jul-2014
Everything was great!

Ricard Thomsen
Valoration: 3/5

13-Jun-2014
Pleasant stay, except from the wifi - the system is not working with codes and confusion abt. registration at desk etc.

Hotel response :
Dear Mr. Thomsen, Thank you for staying at the ARCOTEL Rubin. On this occasion we are glad to hear that you enjoyed your stay with us. We are very sorry for the inconvenience you expierenced during your stay with the internet connection. We will forward your comment to our technical department. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team

Frank Wieland Wolf
Valoration: 5/5

19-May-2014
very friendly and professional staff, beautiful lobby, nice room, excellent price

Anonymous guest
Valoration: 5/5

12-May-2014
excellent, just the location is not so good.

Klaas Hof
Valoration: 4/5

27-Apr-2014
Check in, check out takes too long

Hotel response :
Dear Mr. Hof, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you for your kind comment. Please be sure that we will follow up your feedback with the front desk team to avoid such situations in the future. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Kirsten Mikkelsen
Valoration: 4/5

27-Apr-2014
The free wi-fi internet in our room 332 did not work at all except near the door.

Hotel response :
Dear Ms. Mikkelsen, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for taking the time to leave your feedback on our website. We truly appreciate your comment in order to continuously improve our service and standards. We are very sorry to hear that the internet didn´t work in the room. We want to apologize for the inconvenience. Please be sure that we will forward your comment to our technical department. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 4/5

25-Apr-2014
The room was quite spacious and clean, the bathroom was well equipped and very clean. I would have welcomed tea making facilities in the room or at least the option of requesting these facilities f-o-c from reception. I felt that the cost of bottled water provided in the room was quite expensive. The hotel is located in a good position, close the U1 underground and shops for fruit/snacks. The hotel staffs were polite, friendly and most welcoming. The breakfast buffet was one of the best that I have seen in my gloabal travels, well done. Will be looking for further

Hotel response :
Dear guest, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for taking the time to leave your comment on our website. We truly appreciate your Feedback in order to continuously improve our service and standards. The entire ARCOTEL Rubin Team is very glad to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel. We are glad that our breakfast buffet was to your delight. Also we are glad to advise you, that we do offer a kettle in our rooms upon request. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Lena Olin
Valoration: 5/5

25-Apr-2014
Perfectly situated close to the central station and with a high level of service provided by the staff - highly committed to making it a good experience for us. One thing though - the shower was in the bedroom with just a see-through curtain dividing the bedroom from the "bathroom" and as we ordered a twin-bedded room due to the fact that we were not a couple but just good friends travelling together this was rather a surprise to us. Otherwise, I'd highly recommend a stay at the ARCOTEL Rubin when in Hamburg!

Hotel response :
Dear Ms. Olin, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for taking the time to leave your comment on our homepage. We truly appreciate your Feedback in order to continuously improve our service and standards. The entire ARCOTEL Rubin Team is very glad to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel. We are glad that our personnel have left a good impression. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team

Anonymous guest
Valoration: 5/5

21-Apr-2014
Excellent location, very clean hotel, quiet street on side of hotel, safe area, great restaurants very close by, excellent public transit access. Would recommend for business or leisure travel

Hotel response :
Dear guest , thank you very much for your feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards Your ARCOTEL Rubin Team