Customer Reviews
Hotel ARCOTEL Rubin Hamburg
Anonymous guest
Very nice room with lots of space. The food in the restaurant could be better, but the staff was very friendly and serviceminded !
Hotel response :
Dear guest, thank you very much for your feedback at our homepage which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Rubin. Kind regards, ANNETT FREIGANG Assistant Front Office Manager
Robert Duncan
Internet was painfully slow- I paid extra for this Internet and it was basically unusable. I'm a business traveler and need reliable Internet.
Hotel response :
Dear Mr. Duncan, thank you very much for your feedback at our homepage. Such feedbacks are very important for improving our services and for keeping them at this standard. We would like to apologize for the inconveniences with our internet Service at your stay. We discuss this problem intern and with our Management and hope to find a solution soon. We hope to welcome you again at the ARCOTEL Rubin. Kind regards, Annett Freigang Assistant Front Office Manager
Michael Weinman
Wonderful hotel, wonderful staff, wonderful stay. Hope to come again. Michael Weinman Rutherford NJ USA
Hotel response :
Dear Mr. Weinman, thank you very much for your kind feedback at our homepage which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you soon again at the ARCOTEL Rubin. With best regards from Hamburg, Annett Freigang Assistant Front Office Manager
Anonymous guest
A very pleasant, clean hotel with helpful staff. Excellent breakfast buffet. I had a room facing a busy street and there was some slight noise, but generally the sound insulation is good. Fine location only a few minutes from the main train station.
Hotel response :
Dear Guest, thank you very much for your feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, BENNY RITZMANN / Front Office Manager
Jason Michael Thomas
I had an extremely positive stay at the ARCOTEL Rubin in February 2012... the room was spotlessly clean and the staff were very friendly and attentive. The property is so conveniently located to the central train station that it made transport to and from the airport effortless. I will be staying here again on my next business trip to Hamburg! Jason Thomas, Ocean Wave Pilates www.oceanwavepilates.co.uk
Hotel response :
Dear Mr. Thomas, thank you very much for your feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, BENNY RITZMANN / Front Office Manager
Palle Broberg Jensen
Very helpfull personnel, nice breakfast buffet with lots of choices. Nice rooms (comfort-class) but hot. It was not possible to control the temperature by means of the controller. We didn´t contact the reception which might have helped, we opened the window instead.
Hotel response :
Dear Mr Jensen, thank you very much for your opinion about the ARCOTEL Rubin Hamburg. We are looking forward to welcome you again at any ARCOTEL. Kind regards, BENNY RITZMANN / Front Office Manager
Anonymous guest
We really enjoyed our stay and we were very impressed with the buffet breakfast. The interior was really stylish (but maybe not worth 4,5 stars). The hotel bar was amazing, the service and the drinks were definetely 4 star material!
Hotel response :
Dear Guest, thank you very much for your feedback on our homepage which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Rubin. Kind regards, BENNY RITZMANN / Front Office Manager
Pam Price
Loved it , great staff , comfy beds what more do you need
Hotel response :
Dear Mrs. Price, we appreciate you taking the time for give us a feedback on our homepage. It shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Rubin. Kind regards, BENNY RITZMANN / Front Office Manager
Bent Vesterdal
Despite the fact that I didn't get the room I had reserved and had to stay in another hotel, it was a very positive experience because the way that the employees at Rubin assisted me was very nice and pleasant.
Hotel response :
Dear Mr Vesterdal, thank you very much for your feedback at our homepage which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard.We hope to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Harri Kemppainen
Fine hotel, friendly staff, good large enough room, excellent breakfast. Definetly four stars!
Hotel response :
Dear Mr. Kemppainen, thank you very much for your feedback at www.arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, BENNY RITZMANN / Front Office Manager
NICHOLAS MATTHEWS
Excellent location; comfortable rooms and my wife loved the champagne on offer at breakfast.
Hotel response :
Dear Mr. Matthews , thank you very much for your feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Kieron Loy
The street outside my room was noisey all night. I think the delivery point for the hotel was below my window. I heard vans/trucks backing up with warning beepers on, carts being loaded onto or off trucks, bottles dropped & broken, people talking, this was going on allthrough the night.
Hotel response :
Dear Mr. Loy , thank you very much for your feedback at arcotelhotels.com. We are are sorry that your room was too noisy, for your next stay we made a notice that you prefer a quiet room. We are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
John Falch
We are very pleased after our visit to ARCOTEL Rubin in Jan. 2011. Friendly staff all the way. We were offered a reasonably priced upgrade, wich we took, and got a wonderful suite. We will definately be back !!
Hotel response :
Dear Mr. Falch , thank you very much for your great feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Whishing you a merry christmas! Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
Kirsten Hansen
Hotellet har en relativt central og rolig placering. Fin indretning og rummelige værelser. Flink og høflig betjening og service. Morgenmaden er frisk, meget varieret og sund. God bar med spændende drinks. Det eneste minus og et ret stort et af slagsen var at nøglekortet blev sat ud af drift allerede klokken 10 om formiddagen, selvom vi havde værelset til klokken 14 ifølge vort miniophold i Hamburg.
Hotel response :
Dear Mrs. Hansen, thank you very much for your feedback at arcotelhotels.com. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards, SVANTJE NAGEL / Assistant Front Office Manager
