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ARCOTEL Rubin Hamburg

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Hotel ARCOTEL Rubin Hamburg


Anonymous guest
Valoration: 4/5

19-May-2015
Very Nice hotel. Good service. Friendly staff.

AGIM SERANAJ
Valoration: 5/5

18-May-2015
The Hotel is closed to the center and shopping area. Very clean, helpful personnel. Very good breakfast.

Per Røsdal Johansen
Valoration: 3/5

7-May-2015
Fitness room could have been better equipped. Maid service should fill up amenities. Not really a big thing, but ... The bar and staff is very good, excellent gin. Front desk staff helpful and polite.

Hotel response :
Dear Mr Johansen, With great interest we have read your feedback regarding your stay in our hotel. We would like to thank you for taking the time to complete the questionnaire. We appreciate your positive comments about our staff. However we would also like to apologise for the inconvenient caused regarding the re-filling of your aminities in your room. We would like to assure you that this was not appropriate and not part of our hotel standards. Please be assured that your comment have been shared with the relevant department and our team. Therefore we would be pleased to welcome you back to our hotel and wish you all the best. Sincerely, ARCOTEL Rubin Team

Anonymous guest
Valoration: 4/5

29-Apr-2015
Comfortable room although a shame there was no tea/coffee making facilities in the cheapest room option and it was a little noisy due to the room being next door to the lift. Excellent breakfast selection.

Hotel response :
Dear Guest, thank you for your feedback. We also have tea/coffee making facilities available for our comfort category. For your next stay, just let us know your preferences and we will find you a room that matches your interests. kind regards your team of ARCOTEL Rubin Hamburg

Anonymous guest
Valoration: 5/5

28-Apr-2015
Great location, clean and tidy rooms and a polite and friendly service.

Anonymous guest
Valoration: 4/5

13-Apr-2015
location is great. Hotel was clean and comfortable. Personnel were kind and helpful. I

Hotel response :
Dear Guest, Thank you for your positive feedback. With great interest we have read your comments about your stay in our hotel. We are happy to hear that you enjoyed your stay with us. We wish you all the best and to welcome you back to our hotel in the nearest future. Many Thanks & Kind Regards, Your team from ARCOTEL Rubin Hamburg

Anonymous guest
Valoration: 4/5

13-Apr-2015
I liked the hotel, the room is bright & modern & noise control both internal & external good. A small point, the washbasin being in the room may not suit all and the light over the sink was no good for shaving. I will be happy to return

Hotel response :
Dear Guest, With great interest we have read your positive feedback regarding your stay in our hotel. We would like to thank you for taking the time to complete the questionnaire. We would like to also mentioned that your comments will be forward to the relevant department. We look forward to your return very soon. Kind Regards, Your team from ARCOTEL Rubin Hamburg

Anonymous guest
Valoration: 5/5

9-Apr-2015
Pro's: Very nice and clean rooms. Excellent service at the check-in staff. Good breakfast buffet! Very close to Siemens office and to Berliner Tor station. Con's: Parking costs 16€ per day and is not included in room costs.

Hotel response :
Dear Guest, We would like to take this opportunity to thank you for your positive and valuable feedback.Your comments will be forward to our Management Team and especially to our staff to inform them about your great experience. We look forward to welcome you back to our hotel in the nearest future. Best regards, Your team from ARCOTEL Rubin Hamburg

Martin Richter
Valoration: 4/5

7-Apr-2015
Very nice hotel. Friendly staff. Good location near U-Bahn and within walking distance of good restaurants. I know my wife would have appreciated a larger wellness area with more machines, and our children (aged 4+5) would have loved a swimming pool, but all in all, everybody was happy - and the bathtub was a OK "swimming pool". We will definitely be back some day!

Hotel response :
Dear Mr Richter, Thank you very much for your kind feedback. It is an honor to hear such positve comments. We would like to welcome you and your family back to our hotel, in order for us to accomodate your request with the swimming pool. We will be able to recommand you some great public swimming pools with waterslides which might be better suited for your children. We wish you all the best and we look forward to welcome you back to our hotel in the nearest future. Best regards, Your team from ARCOTEL Rubin Hamburg

KarlGustav Magnusson
Valoration: 4/5

6-Apr-2015

Falco Hoffman
Valoration: 4/5

31-Mar-2015
Nice, clean hotel, great service, good breakfast and friendly employees

Hotel response :
Dear Guest, Thank you for your positive feedback regarding our great service and the friendiness of our employees. We strive to achieve our best Customer Service and appriaciate that you enjoyed your stay in our hotel. Please note that your comments will be passed on forward to our Management. We look forward to welcome you back in our hotel. Many Thanks and Kind Regards, ARCOTEL Rubin Team

Anonymous guest
Valoration: 5/5

2-Mar-2015
Great value for Money. Close to the city center, quiet rooms and a very good breakfast.

Anonymous guest
Valoration: 5/5

23-Feb-2015
Missed the Sect to our breakfast!

Anonymous guest
Valoration: 4/5

16-Feb-2015
Very nice hotel. My wife, myself and our two young daughters stayed in a suite on the 5th floor, which suited our needs perfectly. Nice rooms, good beds and very nice bathrooms. We also had the morning buffet, which was quite nice.

Hotel response :
Dear guest, Thank you for staying at the ARCOTEL Rubin. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you in the near future. Kind regards, The ARCOTEL Rubin team