FAQ - frequently asked questions

What’s the difference between the basic rate and the smart rate?
The cancellation and payment conditions are different.

  • Basic rate: 100% pre-payment, non-refundable
  • Smart rate: Completely flexible, free cancellation until 18.00 on the day of arrival, payment upon leaving the hotel

When can I check in?
Your room will be available from 3.00 p.m. on the day of arrival. For a surcharge, we can ensure that your room is available earlier. To request this service, please contact us no later than the day before your arrival.

What time is check-out?
You can check out any time up until noon. For a surcharge, we can provide you with a later check-out time. To request this service, please contact us no later than the day before your departure.

Can I leave my luggage at the hotel before check-in or after check-out?
You are welcome to leave your luggage with us free of charge before check-in on your arrival day and after check-out on your departure day.

Are pets allowed in the hotel?
The ARCOTEL Rubin permits cats and dogs. The price per pet per night is EUR 15.00.

What are the open-plan bathrooms like?
The bathroom is combined with the bedroom. The sink and shower are free-standing and are separated from the bedroom by a curtain. The toilet is separate.

Do you have Wi-Fi internet access?
All guest rooms and public areas of the hotel have wireless internet access.

Do you offer special dishes for lactose and gluten intolerance, or for wheat allergies?
We are happy to arrange this for you in consultation with our kitchen team.

Can I/must I reserve a parking space in the garage?
The underground parking garage has 98 parking spaces. As it is also open to the public, no reservations can be made.

Can the hotel arrange tickets for musicals, theatre events and concerts?
Yes. Our staff are only too happy to help - please visit reception or contact us on: T +49 40 241 929-0

What are the nearest U-Bahn and S-Bahn stops? How far is it from Hamburg Hauptbahnhof (main train station) to the hotel?
The ARCOTEL Rubin is 10 minutes’ walk from the Hauptbahnhof, and can also be reached via the U1 (Lohmühlenstraße stop). Find more information under “Public transport

How far is it from the airport to the hotel?
The ARCOTEL Rubin is approximately 20 minutes by taxi from Hamburg-Fuhlsbüttel airport. Find more tips on arriving without a car under “Public transport”.