Customer Reviews & TrustScore

As well as our own reviews, you can take a look at our "TrustScore" here. This includes independent comments and reviews from a lot of sources on the internet. TrustYou uses these results to continually update the current scores for the ARCOTEL Onyx Hamburg.

  • Theresa Kohlhaas

    Customer rating:

    2-Jul-2017
    great location, nice and clean rooms, very quiet even though its located directly at the Reeperbahn. definitely recommend this hotel! Breakfast was extremely good.

  • Harry Gibson

    Customer rating:

    1-Jul-2017
    This was the first visit to Hamburg by myself and my partner, Frances. We enjoyed the facilities of a well-appointed capacious suite (Room 516) with a high, bird`s eye view down the colourful Reeperbahn. Our modern hotel was handily placed, very near to the St Pauli U-Bahn station and it was easy to walk to the port and Hafen City area with its plethora of excellent fish restaurants and new developments including the recently opened Elbphilharmonie concert hall. During the 9 days of our stay, we managed to take in a couple of operas at the Hamburg State Opera House, an orchestral concert by the Albert Schweitzer Jugendorchester in the Laieshalle and stimulating visits to the Brahms and Telemann Museums in the Composers` Quarter in the Peterstrasse. We were well looked after at the Hotel Arcotel Onyx where the staff in all areas were ever-pleasant and helpful. And indeed the friendliness and courtesy of the German folk in general was a highlight of our holiday in Hamburg. Our deal at the hotel included breakfast which was excellent in its quality and range of food available. This is a great North European City with an incredibly rich cultural and historical heritage and in 9 days we felt that we could only scratch the surface. We hope to come back. Thank you for some lovely memories.

  • Jan Visser

    Customer rating:

    11-Jun-2017
    Onwijs tevreden. Goed parkeren, uitstekende kamer, goede WiFi, compleet en verzorgt en prima ontbijt. Een aanrader!

  • Hotel guest

    Customer rating:

    3-Jun-2017
    Most things were good but, Internet in the room wasnt working correctly

  • Henrik Hyyppä

    Customer rating:

    28-Apr-2017
    Value for money. Excellent room design. Spacious.

  • Hotel guest

    Customer rating:

    20-Apr-2017
    No comments, everything was good as expected

    • Hotel response

      Dear Bernardus, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards

  • Christina Brown

    Customer rating:

    18-Apr-2017
    My daughter and I arrived at 3:30 in the morning on a train from Copenhagen to Hamburg Michael was so kind at the front desk he let us use the exercise room to shower and refresh because obviously our rooms would not be ready until later that afternoon. All The staff was very accommodating. We enjoyed our stay very much and would stay again as well as recommend to friends. Beautiful hotel, very nice lobby and rooms are very good size and very comfortable.

    • Hotel response

      Dear Christina, Thank you for your amazing review. It is very rewarding for our team to be recognised for their friendly service. Kind regards from Hamburg.

  • Michael Borg

    Customer rating:

    31-Mar-2017
    Hello . Everything was perfect !! I do miss my little speaker Bose , I sent you an email . With a picture . And please send me an eletronicsrecipt for my stay . Thank you Michael xxx

    • Hotel response

      Dear Michael, we would like to thank you for your stay at the ARCOTEL Onyx. We are pleased that you have taken the time to share your experience with us and we are glad to read that we were able to convince you with our location and service. Your note in relation to the receipt is forwarded to the Front Office and will be sent to you. We changed all our Speakers into new models, but we still have some spare Bose speakers, so if you wish to use them just ask for it when you book next time. About a return visit we would be very happy. Best regards, your ARCOTEL Onyx Team

  • Steen Berg

    Customer rating:

    17-Mar-2017
    Easy parking, U-bahn just outside the hotel, good location and good service!

    • Hotel response

      Dear Mr Berg, Thank you for your review, we are happy to hear that you enjoyed your stay with us and hope to see you next time in Hamburg!

  • Nadezda Boldyreva

    Customer rating:

    7-Feb-2017
    Check in was great, Room was clean and nice, the only problem is 2 small blankets instead of one big? beds were made as double but i could not understand the logic behind 2 tiny baby blankets. Rest was fine. Thank you!