• Hotel guest

    Customer rating:

    20-Apr-2017
    No comments, everything was good as expected

    • Hotel response

      Dear Bernardus, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards

  • Christina Brown

    Customer rating:

    18-Apr-2017
    My daughter and I arrived at 3:30 in the morning on a train from Copenhagen to Hamburg Michael was so kind at the front desk he let us use the exercise room to shower and refresh because obviously our rooms would not be ready until later that afternoon. All The staff was very accommodating. We enjoyed our stay very much and would stay again as well as recommend to friends. Beautiful hotel, very nice lobby and rooms are very good size and very comfortable.

    • Hotel response

      Dear Christina, Thank you for your amazing review. It is very rewarding for our team to be recognised for their friendly service. Kind regards from Hamburg.

  • Michael Borg

    Customer rating:

    31-Mar-2017
    Hello . Everything was perfect !! I do miss my little speaker Bose , I sent you an email . With a picture . And please send me an eletronicsrecipt for my stay . Thank you Michael xxx

    • Hotel response

      Dear Michael, we would like to thank you for your stay at the ARCOTEL Onyx. We are pleased that you have taken the time to share your experience with us and we are glad to read that we were able to convince you with our location and service. Your note in relation to the receipt is forwarded to the Front Office and will be sent to you. We changed all our Speakers into new models, but we still have some spare Bose speakers, so if you wish to use them just ask for it when you book next time. About a return visit we would be very happy. Best regards, your ARCOTEL Onyx Team

  • Steen Berg

    Customer rating:

    17-Mar-2017
    Easy parking, U-bahn just outside the hotel, good location and good service!

    • Hotel response

      Dear Mr Berg, Thank you for your review, we are happy to hear that you enjoyed your stay with us and hope to see you next time in Hamburg!

  • Nadezda Boldyreva

    Customer rating:

    7-Feb-2017
    Check in was great, Room was clean and nice, the only problem is 2 small blankets instead of one big? beds were made as double but i could not understand the logic behind 2 tiny baby blankets. Rest was fine. Thank you!

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