• Hotel guest

    Customer rating:

    8-May-2017
    The pillows and duvet for the double bed were not the best quality and made sleeping difficult

  • Hotel guest

    Customer rating:

    8-May-2017
    Great hotel, perfect location for the Austria Centre and within easy distance for the city centre to0. Staff welcoming and professional at all times - nothing to fault at all.

  • Hotel guest

    Customer rating:

    1-May-2017
    Good to have free mini bar and business longe access but not good that the "stock" has not been replanished for the firdt dy of my stay (Friday 28th April, room 517)

    • Hotel response

      Dear Mr Maksimovic Thank you very much for having taken the time to share your feedback with us. Please rest assured that the service you experienced with in our business lounge does not reflect the service we want to deliver. We have implemented further actions already to avoid such in the future. Even if we can not undo the experienced, we hope that this has not completely clouded your stay and we are looking forward to welcome you with us again to make it right. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    1-May-2017
    A nice, comfortable hotel, but with the worst internet connection of any hotel I stayed in in recent years. This is the 4th year in a row I have stayed there for the EGU meeting and every time I have complained about the same. Nothing has changed.

    • Hotel response

      Dear Mr Brown thank you very much for sharing your feedback with us. It was a pleasure to welcome you again with us for the congress and to learn, that the comfort and service you experienced had once again a positive impact on your stay. To improve or free Wifi facilities, we are already in contact with our provider working out a proper solution which meets all our guest’sexpectations. This will be implemented latest in the mid of June 2017. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    17-Apr-2017
    Coffee or sugar served at room was not filled after use.

    • Hotel response

      Dear Sang-Hoon LEE thank you very much for sharing your feedback with us. We are glad to learn, that you overall had a nice time with us. Your feedback in regard to the service in the room has been forwarded to our Housekeeping department already in order to avoid such in future. We are looking forward to see you again soon. With best regards RAIK LANG Front Office Manager

  • Helmut Golz

    Customer rating:

    5-Apr-2017
    Staff is very courteous and helpful. Our room was clean and comfortable and breakfast was outstanding with many choices.

  • Hotel guest

    Customer rating:

    27-Mar-2017
    Excellent overall, especially the service. Would be more convenient to have fitness room and sauna available for more hours per day.

    • Hotel response

      Dear Mrs Forbes Thank you very much for the time invested in your feedback. It was a pleasure to learn, that you overall had an excellent time with us, especially in regards to the service you experienced. Even if our sauna runs regulary from 4p.m. to 23p.m. only, it can be switched on by our reception on demand as well. As convenience to all our guest the fitness center operates 19 hours a day from 6a.m. until midnight. We hope to see you again with us soon. With best regards RAIK LANG Front Office Manager

  • Hotel guest

    Customer rating:

    26-Mar-2017
    I expected it to be good, and it was. Good location for Austrian Center, and 24 hour gas station. Restaurant food was excellent. Executive suite wasn't worth it - except that the coffee was available 24 hours, contrary to the sign. Front desk was helpful, but the Indian concierge, not so much.

    • Hotel response

      Dear DEL PAULHUS Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very glad to learn, that the good location of our hotel and the culinary offer in our restaurant had a positve impact on your stay with us. Also your positive words in regards to the helpfulness of our Front Desk team made us proud and has been shared with the entire team already. On the other hand we deeply regret that the Executive Suite has not met your expectations. To futher improve our product and service, we like to invite you to give us further feedback, what we can do better next time. It is our aim to not just meet but exceed the expectations of our guests. Therefore we hope to welcome you again with us to disprove the experienced. With best regards RAIK LANG Front Office Manager

  • Gaël Villanueva-Charbonneau

    Customer rating:

    11-Mar-2017
    Everything was great about the hotel. I went for a medical conference and the conference rooms were good. The only reason I didnt give 5/5 is that I would have liked more variety in the breakfast.

  • Ali Ismayilov

    Customer rating:

    3-Mar-2017
    This is my second stay in this hotel. It is all perfectly fine. The rooms are comfortable, staff is friendly and is always available to help.

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