Clean, comfortable rooms, and very pleasant saunas, kind and helpful staff. Location is ideal for those attending events at the UN. A few observations to help future guests: I suggest providing a 'warning' at the time of booking or in the room descriptions that rooms on the street side can be uncomfortably noisy from the heavy traffic. Also, check with staff to ensure daily replenishment of the complimentary coffee, tea and milk supplies, as most days during my nine days stay I had to ask separately to receive any. The apples regularly provided were a really nice gesture, and a pleasant snack in the summer heat. Overall a pleasant place that I would warmly recommend to anyone.
Dear Dalma Demeter Thank you very much for sharing your feedback with us. We are more than glad to learn, that you had a pleasant time with us. Especially your positive words in regards to the frinedliness of our staff and the comfort and cleanliness of our rooms. It made us proud to share this with the entire team. Also we like to thank you for your suggestions to further improve our service. We will definitely take them to the next Management Meeting to further discuss their implementation. We are looking forward to see you again soon. With best regards RAIK LANG Front Office Manager
Very conveniently located - for those, whose business is related to Vienna International Center and similar institutions. Excellent breakfasts. On the other hand: somemechanical problem with shower and uncomfortable pillows
Dear Mr Batsanov Thank you very much for sharing your feedback with us. It was a pleasure to learn, that the convenient location of our hotel and our rich breakfast have had a positive impact on your stay. Please accept our apology for the technical problems with your shower. Those have been fixed already. Also we are already replacing our old pillows with completely new ones with a different material. We hope that this has not clouded your time with us and we are looking forward to your next stay. With best regards RAIK LANG Front Office Manager
The hotel was confortable and agreeable, and your staff was very helpful. It was an almost optimum fit to what I needed, Au Revoir! Morris Teubal
The variety and quality of food could be improved
Dear Mr Ghandour Thank you very much for sharing your feedback with us. We are very glad, that you overall had a good time with us. Your impression in regards to the quality and varity of our food is not a general one, therefore we like to invite you to give us further feedback about what we can do better next time to make it right. We hope that this has not clouded your time with us and we are looking forward to see you again soon. With best regards RAIK LANG Front Office Manager
The pillows and duvet for the double bed were not the best quality and made sleeping difficult
Great hotel, perfect location for the Austria Centre and within easy distance for the city centre to0. Staff welcoming and professional at all times - nothing to fault at all.
Good to have free mini bar and business longe access but not good that the "stock" has not been replanished for the firdt dy of my stay (Friday 28th April, room 517)
Dear Mr Maksimovic Thank you very much for having taken the time to share your feedback with us. Please rest assured that the service you experienced with in our business lounge does not reflect the service we want to deliver. We have implemented further actions already to avoid such in the future. Even if we can not undo the experienced, we hope that this has not completely clouded your stay and we are looking forward to welcome you with us again to make it right. With best regards RAIK LANG Front Office Manager
A nice, comfortable hotel, but with the worst internet connection of any hotel I stayed in in recent years. This is the 4th year in a row I have stayed there for the EGU meeting and every time I have complained about the same. Nothing has changed.
Dear Mr Brown thank you very much for sharing your feedback with us. It was a pleasure to welcome you again with us for the congress and to learn, that the comfort and service you experienced had once again a positive impact on your stay. To improve or free Wifi facilities, we are already in contact with our provider working out a proper solution which meets all our guest’sexpectations. This will be implemented latest in the mid of June 2017. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. With best regards RAIK LANG Front Office Manager
Coffee or sugar served at room was not filled after use.
Dear Sang-Hoon LEE thank you very much for sharing your feedback with us. We are glad to learn, that you overall had a nice time with us. Your feedback in regard to the service in the room has been forwarded to our Housekeeping department already in order to avoid such in future. We are looking forward to see you again soon. With best regards RAIK LANG Front Office Manager
Staff is very courteous and helpful. Our room was clean and comfortable and breakfast was outstanding with many choices.
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