FAQ - Frequently asked questions

What are the check-in and check-out times at the ARCOTEL John F Berlin?
Your room will be available from 15.00 on the day of arrival. We ask that you check-out by 12.00 noon.

Can I change or cancel my reservation at any time?
Reservations can be changed or cancelled in the same way as they were made, unless it is one of our special rate deals which have special booking conditions. Any applicable conditions can be found on your individual reservation confirmation.

What do I do if I wish to confirm my reservation but I don’t have a credit card?
You are welcome to transfer the amount in advance.

What happens to my room if I arrive after 18.00?
If you have not confirmed your reservation, we reserve the right to reallocate your room.

How far is it to the airport/train station? Is there a shuttle service?
Tegel airport is around 10 km away, Schönefeld airport is around 25 km away. Hauptbahnhof train station is 3 km away. Unfortunately, we do not offer a shuttle service. We will gladly arrange a transfer (at your own cost) if requested. Find more tips on arriving without a car under "Public transport".

What means of public transportation do I use to get to the hotel?
The underground U-Bahn station ‘Hausvogteiplatz’ (U2 line) is only 3 minutes away from the hotel. Find more tips on arriving without a car under "Public transport".

What amenities do the rooms provide?
Please consult the room category you wish to book, or have booked.

Do you have rooms with disabled access?
We have two rooms for disabled guests.

Do you offer special dishes for lactose and gluten intolerance, or for wheat allergies?
If requested, the kitchen will be glad to organise something for you.

What are your restaurant’s opening hours?
Our FOREIGN AFFAIRS restaurant is open at the following times: breakfast from 6.30 - 10.30, late-risers’ breakfast on Saturdays, Sundays and public holidays from 6.30 - 12.00, lunch from 12.00 - 15.00, dinner from 18.00 to 23.00.

What are your bar’s opening hours?
Our TOWN BAR is open from 13.00 - 1.00.

What are the opening hours of your wellness area and fitness room?
Our wellness area and fitness room are available 24 hours a day. The sauna area is open from 16.00 - 24.00 (earlier if requested).

Can I bring my dog to the hotel with me? If yes, what extra costs will there be?
You can bring your dog with you for an extra charge of EUR 15.00 per day.

Do you provide Wi-FiInternet access?
The entire hotel is equipped with Wi-Fi Internet access.

Does the hotel permit smoking? Are there smoking rooms? How many? Where else can you smoke?
The non-smoking rooms are located between the 2nd and 6th floors. The FOREIGN AFFAIRS restaurant and TOWN BAR are smoke-free areas. Smoking is permitted in rooms on the 1st floor.

What credit cards do you accept?
We accept American Express, MasterCard, Maestro and Visa

Do you have a basement garage and is it free to use?
The ARCOTEL John F Berlin has its own parking spaces. A day ticket costs EUR 20.00 per night. For more information on parking, see "Car and parking".

Is the hotel restaurant also open to non-guests?
Of course! Our FOREIGN AFFAIRS restaurant and TOWN BAR are also open to people who are not staying at the hotel.

How large are your meeting rooms and what equipment is provided?
The ARCOTEL John F Berlin offers conference space totalling 242 m² and all rooms are fitted with state-of-the-art equipment. The 4 seminar rooms all feature daylight, are climate-controlled and can be dimmed. Each room has an individual touch screen which controls the lighting, air conditioning and audio-visual equipment.