Frequently Asked Questions
Hotel ARCOTEL John F Berlin
- What are the check in and check out times at the ARCOTEL John F Berlin?
Your room is available to you from 3.00 p.m. onwards. We kindly ask you to check out until noon.
- Can I change my reservation at any time, respectively cancel it?
Reservations can be changed or cancelled in via the same booking channel. Exceptions may apply for special rates with special terms and conditions. Please refer to the details on your individual confirmation.
- What can I do if I have no credit card and want to guarantee my reservation?
You may certainly transfer the reservation amount in advance or you send a written confirmation on company headed paper.
- What happens to my room if I arrive after 6.00 p.m.?
If your reservation has not been guaranteed by a valid credit card number or prepaid deposit, we reserve ourselves the right to cancel the booking without further notice.
- How far is it to the airport / railway station / do you offer a shuttle service?
The distance to the airport Tegel is approx. 10 km, to the airport Schönefeld approx. 25 km, to the central station 3 km. unfortunately we do not offer a shuttle service. With pleasure we will arrange a chargeable transfer for you.
See: How to get to us.
- How can I get to the hotel with public transport?
The bus stop of line 147 is right opposite the main hotel entrance. The underground line U2 with its stop “Hausvogteiplatz” is located only 3 minutes away from the hotel. The next metro stop is "Friedrichstraße", within approx. 10 minutes walking distance from the hotel.
See: How to get to us.
- How are your rooms equipped?
Please refer to the booked or required category.
- Do you offer handicapped rooms?
We have two handicapped rooms.
- Do you offer special dishes for lactose intolerance and coeliac disease or an allergy to wheat flour?
This can be organized after consultation with our chef.
- What are the opening hours of your restaurant?
FOREIGN AFFAIRS Restaurant opening hours for the breakfast are from 6.30 a.m. to 10.30 a.m., on weekends from 6.30 a.m. - 12.00 noon, lunch from noon to 3.00 p.m., dinner from 6.00 p.m to 10.00 p.m.
- What are the opening hours of your bar?
Our TOWN BAR is opened from 8.00 a.m. to 1.00 a.m.
- What are the opening hours of your spa & fitness area?
The cardio facilities are open 24 hours. The sauna area opens daily at 4 p.m..
- May I take my dog to the hotel and if so, how much does this cost on top?
You are welcome to bring your dog to the hotel with an extra charge of EUR 15.00 per day.
- Do you offer complimentary Wi-Fi Internet access?
The entire hotel has complimentary WLAN Internet access.
- Is your hotel equipped with a business center?
Please find business facilities in our lobby, with 4 Internet terminals and a printer.
- Is it allowed to smoke in your hotel or respectively do you offer smoking rooms / how many / where can one smoke?
Smoking is only allowed in the rooms on the 1st floor. All other rooms are non smoking (2nd to 6th floors).
The FOREIGN AFFAIRS restaurant and the TOWN BAR are also non smoking areas.
- Which kind of credit cards do you accept?
We accept the following credit cards: AMEX, VISA, MASTER.
- Do you have an underground parking and is it free of charge?
Our hotel does have an underground parking. The next one, the Q-Park, is located in the Französische Straße and is located within two minutes walking distance. A day ticket costs EUR 20.00.
- Is the restaurant also accessible for non residents?
We certainly welcome non residents in our Restaurant FOREIGN AFFAIRS
- What is the size of your meeting rooms and how are they equipped?
The ARCOTEL John F offers 242 m² of conference space, equipped with state of the art technology. All of the 4 conference rooms with daylight are fully air conditioned and have black-out curtains. Air condition, light and technical equipment can be individually adjusted by a touch screen in each room. A special highlight is our video conferencing system, which can be booked additionally at any time on request and availability.
