• Danielle Laperriere

    Customer rating:

    21-Aug-2017
    I got conditionner only the first day. I was there for 5 days and bathroom supplies should be replenish as if it was the first day again, after all we pay the same amount every day. The shampoo/body gel/soap in the dispenser is difficult to dispense. Children, elderly or anyone without hand strength, cannot use it. I left a note to no avail until the last day when I encountered the cleaning crew and was given more soap. It is minor issue but a nice touch if customers did not have to ask for soap to be replenish every day, if a customer use it, they need it and replenish every day. It would be nice if there was a coffee machine or kettle with tea bags in the room so one can have a coffee while getting ready. The beds are super comfortable, the room sound proof and the staff very courteous and pleasant. The soap is a minor detail as the rest of the hotel is superbe and easy access to town, you could walk and only a few minute bus ride to town and the sites. It took maybe 10 minutes from the train station. The service at the restaurant is impeccable, one of the nicest dinner I had in Austria. The food was fantastic. The staff at the bar where I got something small are very pleasant and again the food was delicious. Best of all are the staff at the reception, they made my visit better than planned, they were always happy to give me directions, which bus etc.. I was able to also buy bus tickets from them, making it easier. All in all I would go back to the Arcotel, great clean nice hotel.

    • Hotel response

      Dear Mr. Laperriere, I am very happy to hear that you enjoyed your time with us so much that you would like to come again. This is a huge compliment for us and our work. Thank you very much for that and for your very good review. It is good to hear that you were very satisfied with the comfort of the room. I am also glad that the location of the hotel worked out so fine for your stay. I want to apologize that your bathroom supplies weren't filled up. I will definitely discuss your valuable feedback in our next staff meeting. We just have coffee facilities in our suites. But we have kettles at our reception to borrow. I am looking forward to welcome you again in the ARCOTEL Castellani. With kind regards, Desir-ee Lueksch - Ass. Front Office Manager

  • FULVIA CASTELLI

    Customer rating:

    11-Aug-2017
    Arcotel Castellani is a very nice hotel, located in a quiet area despite being not too far from the city center (easily reachable by bus or after a 10-15 min walk). Rooms are big, clean and very quiet. The breakfast is amazing and served in a spacious and beautiful restaurant. Feel-at-home atmosphere, I truely reccomend it.

    • Hotel response

      Dear Ms. Castelli, It is good to hear that you enjoyed the location of our hotel. We are delighted that you liked our breakfast buffet very much and enjoyed it´s variety. We would be happy, if you would recommend our ARCOTEL Castellani to your friends. Please visit us again whenever you have the chance to come back to Salzburg. We would be happy to welcome you again. With kind regards, Desirée Lukesch - Ass. Front Office Manager

  • Hotel guest

    Customer rating:

    9-Aug-2017
    The premises are charming, the room comfortable and the breakfast a healthy delight but charging 13 euros for parking the car outside the hotel is really excessive.

    • Hotel response

      Dear Mrs. Corman, thank you for your good feedback. We are very happy to hear, that you enjoyed our breakfast and the comfortable room. The parking fee is a standard price for the city Salzburg. We would be delighted to welcome you back for another visit. With kind regards, Desirée Lukesch - Ass. Front Office Manager

  • Beverley Barrow

    Customer rating:

    9-Feb-2017
    We had a fantastic 3 nights at this lovely hotel and stayed in a beautiful suite. The staff were extremely helpful and very friendly. We will definitely return to this lovely city.

  • David Jirotka

    Customer rating:

    15-Dec-2016
    Very nice hotel, beautiful and clean room, excellent breakfast, friendly staff, great location with parking space, very close to the city center on foot, everything was perfect! Thanks a lot. Will come back again:-)

  • Hotel guest

    Customer rating:

    7-Dec-2016
    Very nice hotel. Excellent breakfast buffet. Staff is very helpful and friendly.

  • DAYAL KUMAR KOHLI

    Customer rating:

    12-Aug-2016
    Excellent in all aspects but consider providing kettle and tea coffee in room Staff too good breakfast excellent decor class apart Location too good think of any thing it is thete

  • James Cowley

    Customer rating:

    19-Jun-2016
    Excellent hotel and we would recommend it to anyonevisiting salzburg. We are seasoned global travellers and aware of how different hotels can be. Great location, rooms very comfortable, overall atmosphere very pleasant, easy walk to old town. Staff all very helpful. The senior? Waiter/breakfast manager, (maybe indian or pakistani from way back) was exceptional in his attitude and overall care for guests...he is a real asset to your company....hard to find such professional people these days who are so motivated to do their job well and look after customers.

  • Geoffrey and Nanette Danks

    Customer rating:

    18-Jun-2016
    We were welcomed warmly and the staff's command of English put my limited German to shame. The hotel is quiet and it is good to be able to open the windows, get fresh air, enjoy the trees and hear the birds. Salieri restaurant was wonderful with excellent food and helpful, pleasant staff. The bus service into the town is easy and quick and being able to park at the hotel was one of the reasons we chose to stay. A very satisfactory place from which to enjoy Salzburg.

  • Bruno Lindegger

    Customer rating:

    14-Sep-2017
    Empfehlenswert, gutes Preis/Leistungsverhältnis. Freundlicher Empfang. Gutes Restaurant mit sehr zuvorkommendem Chef de Service.

    • Hotel response

      Lieber Herr Lindegger, vielen Dank für Ihren Aufenthalt bei uns sowie Ihr äußerst positives Feedback. Es freut uns zu hören, dass Sie einen schönen Aufenthalt bei uns hatten. Sehr gerne leiten wir Ihr Kompliment an unseren Servicemitarbeiter weiter. Wir würden uns freuen, wenn wir Sie bald wieder bei uns begrüßen dürfen. Mit herzlichen Grüßen, Desirée Lukesch - Front Office Manager

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