• Kaye Solomon

    Customer rating:

    14-Aug-2017
    Our room was excellent and very well insulated from any street noise. We would definitely stay at the Camino again - we felt that it was very good value for money. We did not dine at the restaurant, so we can not comment on that. Our only criticism is that the hotel's instructions on how to get there from the railway station are not sufficiently complete. Firstly, if you are arriving from the airport, then at the Hbf first you must go up one level and walk through the long covered walkway to the platforms for the regional trains. There you will find platform one. Secondly, the "wooden stairs" are easily found if you look for the yellow steel truss supporting them at the lower end. Thirdly, if you have luggage use the elevator right beside the stairs. As an alternative, especially if you have luggage, transfer to the U-bahn at the Hbf, and take a U***** one stop to Stadtbibliothek (the transfer is free) , take the elevator up from the platform to the street, cross Heilbronnerstrasse at the lights, and walk 100 m or so down the road to the Camino. Voila !

    • Hotel response

      Dear Mrs Solomon, Thank you very much for your detailled feedback of your stay at ARCOTEL Camino. It is nice to read you had a pleasant stay in our comfortable and quiet rooms. As you mentionend there are lots of construction works at the mainstation and we feel sorry that the instructions on our website have not been as helpful to you as expected. When you arrive at Stuttgart main station with the metro you can also take the entrance Arnul-Klett-Platz and follow the walkway to the Landesbank Baden-Württemberg LBBW where you will see the wooden stairs or the elevator on the right hand side as you have mentioned. We are looking forward to welcome you again in Stuttgart and wish you relaxing summerdays. Bon Camino, Kristina Jagen, Guest Relations.

  • finty setiawan

    Customer rating:

    10-Aug-2017
    bedsheet had hair on them stayed there a few nights and housekeeping didn't change the sheets or the towels

    • Hotel response

      Dear Mrs Setiawan, Thank you for your feedback. We apologize ourselves that the bedsheet in your room wasn`t as clean as you could expect it to be. This is not our standard and should not happen. We will talk to our housekeeping-team to double-check the beds and sheets. To protect our environment our room maids will only change the towels when you leave them at the floor of your bathroom. Maybe there has been a misunderstanding. You can call the reception 24 hours a day and we will bring fresh towels or change the sheets if you need. We hope to welcome you again sometime at ARCOTEL Camino to show you, we can do better. Until then we wish you all the best. Bon Camino, Kristina Jagen, Guest Relations.

  • NURIA SERICHOL AUGUE

    Customer rating:

    6-Aug-2017
    I recommend the hotel to anyone who visits Stuttgart. It's near the main train station (Hauptbahnhof) and near the city center (circa 5-10 minutes walk). The hotel is very comfortable and the staff is fine. Breakfast was excellent. The rooms are big and comfortable, too.

    • Hotel response

      Dear Mrs Auge, Thank you very much for your nice feedback. We are glad to read you had a wonderful stay at ARCOTEL Camino and enjoyed especially our various breakfast buffet and our comfortable rooms. We are looking forward to your next visit in Stuttgart and wish you all the best until then. Bon Camino, Kristina Jagen, Guest Realtions.

  • Gabriele Bühring

    Customer rating:

    25-Jul-2017
    Breakfast is too expensive

    • Hotel response

      Dear Mrs Bühring, Thank you for your feedback of your stay at ARCOTEL Camino. On our expended breakfast buffet you will find among others a great choice of regional and biological products, selfmade honey and marmelade, a big variety of coffee and tea specialities or a whole salmon. We hope to welcome you again sometime in Stuttgart and wish you all the best. Bon Camino, Kristina Jagen, Guest Relations.

  • Hotel guest

    Customer rating:

    25-Jul-2017
    We loved the room and the generous breakfast. We also greatly appreciated the environmental awareness in place. However, the staff didn't seem to know how to work out the wifi and related issues.

    • Hotel response

      Dear Guest, Thank you for your nice feedback. We are happy to read you espacially liked our spacious and comfortable rooms. With ARCOTELS in Germany, Austria and Croatia we are proud to contribute our part for the environment. Our guests can decide if they renounce the everyday cleaning of their rooms and we will donate an amount per room for several projects to protect the bees. To connect with our wifi you have to choose our network arcotel and accept the terms of use. Our collegues at the reception should have given you the same informations and we apology if they could not help you with these details. This should not happen and is not our standard. We hope to welcome you again at the ARCOTEL Camino and wish you all the best. Bon Camino, Kristina Jagen, Guest Realtions.

  • Hotel guest

    Customer rating:

    16-Jul-2017
    Lovely hotel with very accommodating staff. Great location within walking distance of train station.

    • Hotel response

      Dear guest, Thank you very much for your feedback. We are glad to read you liked especially the location near to the inner city of Stuttgart and remember our friendly staff. We hope to welcome you again at the ARCOTEL Camino and wish you all the best. Bon Camino, Kristina Jagen, Guest Relations.

  • Hotel guest

    Customer rating:

    16-Jul-2017
    It worths its money. Excellent breakfast, full of choices. The room must have free coffee or tea and a bottle of water, for a ****hotel. Thank you very much

    • Hotel response

      Dear Guest, Thank you for your kind words. We are glad to read you had a pleasant stay at ARCOTEL Camino and enjoyed especially our various breakfast buffet. From the Superior category upwards we provide a free bottle of mineralwater per day. You will also find coffee and tea facilities in the room and get ten percent off when you eat in our restaurant WEISSENHOF or BAR SCALA. We are looking forward to welcome you again in Stuttgart and wish you a relaxed summer. Bon Camino, Kristina Jagen, Guest Relations.

  • Serkan Özer

    Customer rating:

    10-Jul-2017
    Perfect location. We are planning to stay again. Std rooms are small, esp. bathroom

  • Hotel guest

    Customer rating:

    5-Jul-2017
    We really loved our stay at Arcotel. The room was spacious, clean and air conditioned. Our best experience was the breakfast which had an extensive menu. We loved the whole salmon and bee wax! My only suggestion for the hotel is to provide some directions on the website about access from the train station for new comers (like we were), especially because of the nearby construction and detours.

    • Hotel response

      Dear Guest, thank you very much for your nice feedback. We are glad to read you had a pleasant stay in our spacious and comfy rooms and espacially enjoyed our various breakfast buffet. You will find detailled directions for the way from the main station to our hotel on our website. Just take the north exit at the Stuttgart main station, pass the buildings of the LBBW and take the wooden staircase to Heilbronner Strasse. You will see the ARCOTEL Camino just on the opposite site of the street. We hope to welcome you again sometime in Stuttgart and wish you all the best until then. Bon Camino, Kristina Jagen, Guest Relations.

  • David Turner

    Customer rating:

    3-Jul-2017
    very friendly and helpful staff... well done

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