• Shiang Yeong Mong

    Customer rating:

    26-Apr-2017
    We stayed 1 nights (superior room) on 12 April 2017. Overall: 5/5 – Great hotel set in a lovely 19th century building (looks fantastic at night) in the Europaviertel (European Quarter) for both business and leisure travellers. We would love to stay here next time. Cleanliness: 5/5 – Very clean room, WC and bathroom! Well done! Accessibility: 4.5/5 – 10 minutes’ walk from Stuttgart Hbf. Note: when the new Stuttgart Hbf complex is ready by 2020 (?), the walking distance to this hotel is likely to be shorter. 5 minutes’ walk from a large shopping mall with plenty of food and shopping options. Comfort: 4.5/5 – Spacious room, modern and chic décor, strong WiFi, large flat-screen TV, large WC/bathroom area, plenty of storage/hanging area, elevators serve every floor but small fridge. Complimentary 1 bottle of mineral water and 2 apples (danke schön). Hotel nicely provided a baby cot for our son which we appreciate (danke schön). Food: - no comment as we did not buy their breakfast option. Hospitality: 4.5/5 – English-speaking staff are friendly and helpful though we feel their staff are more accustomed to handling business than leisure travellers (based on my gut-feel as I am a frequent business traveller). Ambience: 5/5 – We like the classical exterior architecture and modern, chic interior contrast of this hotel. Tastefully decorated. It has everything to keep most guest entertained and happy.

    • Hotel response

      Dear Mr. Mong, Thank you so much for your great feedback and for taking your time to tell us about your experiences at the ARCOTEL Camino in Stuttgart. We are pleased to read that you loved our building and our central location, as well as the cleanliness and the equipment in your room. We are glad that our staff was able to help you in all circumstances. We will forward your compliment to them as well. You are right, we have more business guests than leisure guests, but we are giving our very best on each day to satisfy all of our guests, as we are passionate hosts. We would love to welcome you again in Stuttgart and we are wishing you a great time up until then. Bon Camino, Irina Kümmerer, Guest Relation

  • Christine Mette

    Customer rating:

    18-Apr-2017
    Wonderful accommodations, very gracious staff

  • Hotel guest

    Customer rating:

    15-Apr-2017
    Very good help, even I request a few items, In partilar about bedboard. Ms Zula did very good support However on the break first, everyday same menu. I hope that you will change 10-20% everyday.

    • Hotel response

      Dear guest, Thank you very much for your kind feedback. We are glad to read we could help you with an extra bedboard for your back so you could sleep as well as you could at home. For breakfast we offer a various buffett so you are able to choose every day what you wish for a good start into your day. Please let us know, what you have missed at the buffett it would help us to improve ourself. We hope to welcome you again sometime at ARCOTEL Camino and wish you a pleasant spring. Bon Camino, Kristina Jagen, Guest Relations.

  • LUIZ DE OLIVEIRA

    Customer rating:

    31-Mar-2017
    Convenient location for business travelers, even though there is so much construction work in Stuttgart now. Modern and trendy but frugal rooms. The front desk personnel could be more welcoming even if they are not unpleasant - simply effective. The bar and restaurant area are nice as well, but the bar menu is somewhat limited.

    • Hotel response

      Dear Mr De Oliviera, Thank you for your kind words. We are glad to read you enjoyed your stay at the ARCOTEL Camino and liked particularly our restaurant. The BAR SCALA offers a small menu you can choose from when our restaurant is closed, but you can have a wide dinner at our restaurant if you like. We are sorry that our staff at the reception have not welcomed you with the cordiality you could have expected. This is not our standard and we hope to welcome you again sometime so we are able to excite you not only with our service but also with the heartiness of our staff. Until then we wish you all the best. Kristina Jagen, Guest Relations.

  • Amanda Naylor

    Customer rating:

    7-Mar-2017
    I found the Arcotel an excellent place to stay. The location is very central, the accommodation good and the staff excellent - very helpful!

    • Hotel response

      Dear Mrs Naylor, Thank you for your kind feedback. We are glad to read you had an excellent stay at ARCOTEL Camino and enjoyed especially the helpful staff and good location. We hope you will visit us again sometime in Stuttgart and wish you all the best. Kristina Jagen, Guest Relations.

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